DAS Reputation Management

Maintenance简直就是骗人，换Air filter和Brake fluid被收了将近$1000，而且这家店加价比其它dealer都高，我不理解你们家的车是和别的toyota车行不一样吗？千万别去，还没见过一家靠骗顾客经营的车行，简直就是黑店。 Absolutely Terrible Experience! Outrageous Pricing and fluid被收了将近$1000，而且这家店加价比其它dealer都高，我不理解你们家的车是和别的toyota车行不一样吗？千万别去，还没见过一家靠骗顾客经营的车行，简直就是黑店。 Absolutely Terrible Experience! Outrageous Pricing and Zero Trust! One of the worst dealership service experiences I've ever had. I would NEVER recommend Envision Toyota of Milpitas to anyone. I brought in my 2021 Toyota RAV4 and clearly stated that I did NOT want any additional maintenance services. Despite that, their service technician specifically called me to recommend replacing an air filter and changing the brake fluid. The final bill? $1,000. YES, ONE THOUSAND DOLLARS for an air filter replacement and brake fluid change on a Toyota RAV4! Are you kidding me? These are basic, routine maintenance services, not major mechanical repairs. I find it absolutely outrageous that an authorized Toyota dealership would charge this much for such simple work. I trusted them because they were an authorized Toyota dealer. Instead, I walked away feeling completely ripped off and taken advantage of. What bothers me most isn't just the money. It's the complete loss of trust. Customers rely on dealerships to provide honest recommendations, reasonable pricing, and professional service--not to push expensive maintenance that customers have already said they don't want. In my opinion, this is exactly the kind of experience that gives dealership service departments a terrible reputation. I seriously question their pricing practices, professionalism, and integrity. If you value your hard-earned money, STAY AWAY from this service department. Get a second opinion and compare prices before agreeing to anything they recommend. I wish I could give ZERO stars. One star is already too generous. More

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Worst place ever customer service the worst they lied about everything management horrible especially the main manager I won’t never recommend them to anyone worst place to buy a car not recommended!!! � about everything management horrible especially the main manager I won’t never recommend them to anyone worst place to buy a car not recommended!!! 🤷🏼‍♂️😡🤬🤬 More

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Charged me $300 to look at my Vehicle and tell me that I need to replace half of the parts to fix the problem. Then they gave me a quote for over $5000 to fix the problem. I took it to another auto shop. Th need to replace half of the parts to fix the problem. Then they gave me a quote for over $5000 to fix the problem. I took it to another auto shop. They ran their diagnostics and told me that the only problem was there was low Freon. In total ended up spending $125 when the quote from this place was 5000. I spent over double on them just looking at the car and not fixing anything than I did to actually fix the problem. More

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Envision Toyota are full of scammers. MAKE THEM PRINT YOUR CONTRACT IN PAPER. They will try to get you to save it on a USB "to save trees" and then go in and change your contract to add a MAKE THEM PRINT YOUR CONTRACT IN PAPER. They will try to get you to save it on a USB "to save trees" and then go in and change your contract to add a couple thousand in random places. THE FINANCE PEOPLE ARE LIARS. THE SALES PEOPLE HOLD YOU HOSTAGE. We were there from 7pm until 11pm AT NIGHT. WHY? BECAUSE THEY WOULDN'T LET US LEAVE. Do not go here. More

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Unethical and deceptive practices. Sale finalized on December 21, with contract signed, down payment accepted, and vehicle delivered. Ten days later they unilaterally changed the cont Sale finalized on December 21, with contract signed, down payment accepted, and vehicle delivered. Ten days later they unilaterally changed the contract terms, demanding a higher down payment. After returning the vehicle, they promised to refund my down payment within 3 days, but an entire week has passed and they still have not returned it. Communication has been completely evasive and unresponsive. This matter will be escalated through legal and regulatory channels. Avoid this dealer. More

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AVOID THIS DEALERSHIP AT ALL COSTS - THANK ME LATER Went in to buy a new car after doing my homework. Sales rep approached us, he was knowledgeable and explained everything and had us test dri LATER Went in to buy a new car after doing my homework. Sales rep approached us, he was knowledgeable and explained everything and had us test drive the car. When we came back and went to the showroom for the details, we were introduced to what they called "Sales manager" his name was Benjamin Alcantar Rodriguez oh man what a rude and hostile individual he was, disgusting! This manager was so high or had to be on some drugs because it was clearly showing the way he was childishly behaving. We were actually scared being around this guy who was intentionally disrespectful and was using borderline insane language towards us and other customers too. It was like how we can just leave this place unharmed. We are not sure what level manager he was, but with the insane negative attitude of Mr. Rodriguez, we would never in a million years buy from this place, it was an unbelievable experience. usage of inappropriate language and other unnecessary comments. We genuinely wonder how many other clients he treated this way and how do the dealers get away with such degraded service. This dealership lost another client due to this experience. I get ZERO joy from leaving negative feedback but I really had to. More

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Sold car to them. No follow ups regarding payment. A tons of excuses why it's been delayed no exact reasons, finance manager always sick, did not feel transparency. Do No follow ups regarding payment. A tons of excuses why it's been delayed no exact reasons, finance manager always sick, did not feel transparency. Don't want to include names, but sales/buyers could do better! Upset. More

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