Dakota Haddad | Page 3

This was the fastest and easiest car purchase I have ever experienced. Dakota was very knowledgeable about the car I was buying". experienced. Dakota was very knowledgeable about the car I was buying". More

Report | Print

Communication was great when dealing with the sales team. They were very helpful and answered all my questions. They went out of their way to make sure the car was prepared and met my expectations They were very helpful and answered all my questions. They went out of their way to make sure the car was prepared and met my expectations More

Report | Print

I wanted to share the bad dealership practice I encountered recently with Mercedes Benz Natick during my process of buying a used car Acura RDX. I worked with the Salesperson Dakotta and her sales encountered recently with Mercedes Benz Natick during my process of buying a used car Acura RDX. I worked with the Salesperson Dakotta and her sales manager Nick. I agreed to pay the full list price for the vehicle and they agreed to replace all the tires based on their safety inspection. With this agreement, they allowed my request to bring the vehicle to the Acura car dealer for a used car check. After the car inspection, I called the salesperson to let her know that there were no major safety issues found other than tire replacement and refilling some essential fluids and I am interested in moving forward. She mentioned that I needed to deposit $1000 for the vehicle. I told her that I was willing to pay the amount and asked whether they could take care of the findings in the used car check report. She mentioned that she would call me right away after checking with her manager. She didn't call me back so I called her and left a voicemail. After a few minutes, I called her manager Nick. Nick asked me to send the used car check report by responding to his email and he will call me back after going through the report. I emailed him the report. He didn't call me back that evening. The next day morning, I called the salesperson Dakotta and left her a voicemail. I didn't receive a call from her. After an hour, I called Nick to follow up on what he said last night. Nick told me that he sold the car that I was interested in to another person and he would be happy to look for another similar vehicle. I was disappointed with his response given all the time I spent during this process and paying to inspect the vehicle. After my conversation with Nick, I called Mercedes-Benz, Natick General Manager Fahad Arshad and reported this practice. He asked me for the names of the salespeople I worked with and said he would give me a call if there was anything he could do. After a few days, I still saw this particular used car in the CarMax listing but this time they updated the seller description saying that this car went through the inspection at the Acura dealer. I didn't receive any call from Mereceds-Benz of Natick. I understand the dealers have a choice of selling their car to anyone but I felt there was a lack of open communication and demonstrated their bad dealership practice. I hope Mercedes Benz of Natick's leadership team takes some action to gain the trust of their customers and prospects. More

Report | Print

Very informative. I had no idea that my car is so advanced:) Jonny was professional and friendly. Thanks. I had no idea that my car is so advanced:) Jonny was professional and friendly. Thanks. More

Report | Print

Johnny was excellent! He is very knowledgeable and was incredibly helpful in going over the features of my new car. He took the extra time to come to my home to pair my g He is very knowledgeable and was incredibly helpful in going over the features of my new car. He took the extra time to come to my home to pair my garage and spent time for all my questions. Thank you! More

Report | Print

Jonny and Dakota are excellent and knowledgeable employees. I recommend them most highly. Terrific people. Really exceptional employees. I recommend them most highly. Terrific people. Really exceptional More

Report | Print

Johnny is really knowledgeable and patient. He introduced all functions in details na d answered all our questions. He introduced all functions in details na d answered all our questions. More

Report | Print

Great service and friendly people. On target for what we wanted. We will deal with this dealership in. The future On target for what we wanted. We will deal with this dealership in. The future More

Report | Print

Everyone at Mercedes Benz of Natick were more than welcoming and very understanding throughout my whole sales experience.. welcoming and very understanding throughout my whole sales experience.. More

Report | Print

Dakoda was very professional and did a great job. I got the car always wanted and I am enjoying it a lot. I got the car always wanted and I am enjoying it a lot. More

Report | Print