Fahad Arshad

Over 40 Wow’s from us as he showed us so many features we never knew about. He was patient and knowledgeable. I highly recommend working with Jonny and Vito!! never knew about. He was patient and knowledgeable. I highly recommend working with Jonny and Vito!! More

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Extremely friendly, knowledgeable and patient and made my leasing process very smooth and easy. He was always available for any questions and responded promptly. After multiple test drives for different mode leasing process very smooth and easy. He was always available for any questions and responded promptly. After multiple test drives for different models he finally helped me to choose the right car. I highly recommend this very young associate of this dealership and wish him the best and I know he has a bright future. More

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My sales Person Jay was very helpful and great to work with. Jonny Pham provided me with a fantastic tutorial so I could learn how to use all the features my GLB 35 came with. Jonny took his time to expl with. Jonny Pham provided me with a fantastic tutorial so I could learn how to use all the features my GLB 35 came with. Jonny took his time to explain everything, so that when I drove away I knew how to use all the car’s options. Jonny adds so much to the car buying experience. More

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I hardly write reviews but I felt compelled to share my experience at this Herb Chambers dealership. This was by far the most pleasant experience I had at any car dealership. My salesperson, Vito, was ver experience at this Herb Chambers dealership. This was by far the most pleasant experience I had at any car dealership. My salesperson, Vito, was very knowledgeable, attentive and more interested in meeting my needs! Follow up and delivery were seamless too. A sincere thank you to everyone that helped during the entire process including Nick, Andrew and the rest of the team at Mercedes Benz of Natick. Keep up the great work! More

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It used to be friendly and customer oriented. That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another dealership. When my lease will end later on this year I’ll be going there too. Generally, the current management team is busy managing their job security. They could care less for their customers. Too bad. More

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We have a awesome experience with Franco, Yatin and Jonny and Viktoria!This is our second purchase Mercedes and we will definitely come back again for the next Mercedes! and Viktoria!This is our second purchase Mercedes and we will definitely come back again for the next Mercedes! More

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I wanted to share the bad dealership practice I encountered recently with Mercedes Benz Natick during my process of buying a used car Acura RDX. I worked with the Salesperson Dakotta and her sales encountered recently with Mercedes Benz Natick during my process of buying a used car Acura RDX. I worked with the Salesperson Dakotta and her sales manager Nick. I agreed to pay the full list price for the vehicle and they agreed to replace all the tires based on their safety inspection. With this agreement, they allowed my request to bring the vehicle to the Acura car dealer for a used car check. After the car inspection, I called the salesperson to let her know that there were no major safety issues found other than tire replacement and refilling some essential fluids and I am interested in moving forward. She mentioned that I needed to deposit $1000 for the vehicle. I told her that I was willing to pay the amount and asked whether they could take care of the findings in the used car check report. She mentioned that she would call me right away after checking with her manager. She didn't call me back so I called her and left a voicemail. After a few minutes, I called her manager Nick. Nick asked me to send the used car check report by responding to his email and he will call me back after going through the report. I emailed him the report. He didn't call me back that evening. The next day morning, I called the salesperson Dakotta and left her a voicemail. I didn't receive a call from her. After an hour, I called Nick to follow up on what he said last night. Nick told me that he sold the car that I was interested in to another person and he would be happy to look for another similar vehicle. I was disappointed with his response given all the time I spent during this process and paying to inspect the vehicle. After my conversation with Nick, I called Mercedes-Benz, Natick General Manager Fahad Arshad and reported this practice. He asked me for the names of the salespeople I worked with and said he would give me a call if there was anything he could do. After a few days, I still saw this particular used car in the CarMax listing but this time they updated the seller description saying that this car went through the inspection at the Acura dealer. I didn't receive any call from Mereceds-Benz of Natick. I understand the dealers have a choice of selling their car to anyone but I felt there was a lack of open communication and demonstrated their bad dealership practice. I hope Mercedes Benz of Natick's leadership team takes some action to gain the trust of their customers and prospects. More

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Charles Scrymgeour and the team at Mercedes-Benz of Natick made the entire process easy and enjoyable. I was thoroughly impressed with Charles' knowledge and patience. We tested multiple vehicles and u Natick made the entire process easy and enjoyable. I was thoroughly impressed with Charles' knowledge and patience. We tested multiple vehicles and ultimately made the choice that was best for me. I am so thankful for Charles' assistance; he even called me the next day to make sure I was comfortable and happy with my purchase! A+ customer care at Mercedes-Benz of Natick! More

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Johhny and the team at Mercedes-Benz of Natick made the entire process easy and enjoyable. I was thoroughly impressed with Johnny's knowledge and patience. He stayed late and worked with me until I felt co entire process easy and enjoyable. I was thoroughly impressed with Johnny's knowledge and patience. He stayed late and worked with me until I felt comfortable with all the new technology. As a teacher I really appreciated Johnny's style. Mercedes is luck to have such a caring and knowledgeable staff! I will definitely be going back for another lesson! A+ customer care at Mercedes-Benz of Natick! More

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Quality work, knowledgeable service advisors, friendly staff and professional. I have used this company for several years. staff and professional. I have used this company for several years. More

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