Dale Coleman | Page 16

Very helpful and patient with us. No issues or concerns with sales. However with service I would give a zero No issues or concerns with sales. However with service I would give a zero More

by frogger7119 Verified Customer Verified Customer

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I think my age was taken advantage of when buying the Pacifica changes in the value of my trade in was not stated when the value was lowered from an earlier verbal agreement. Pacifica changes in the value of my trade in was not stated when the value was lowered from an earlier verbal agreement. More

by RJTIMMER2 Verified Customer Verified Customer

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If this is the 5th or 6th of April purchased from the dealership would not go any place else to buy a Dodge or ram dealership would not go any place else to buy a Dodge or ram More

by BARBARA24 Verified Customer Verified Customer

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Everyone in the service department is always pleasant and has a hello. The service done on the vehicle was returned in a very reasonable amount of time. has a hello. The service done on the vehicle was returned in a very reasonable amount of time. More

by COACHSUE32 Verified Customer Verified Customer

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I took the Jeep in to have the amp replaced as it’s faulty in my 2021 Jeep grand Cherokee L and after they installed it they didn’t calibrate the system so only half the speakers worked and couldn’t he faulty in my 2021 Jeep grand Cherokee L and after they installed it they didn’t calibrate the system so only half the speakers worked and couldn’t hear anything when making a phone call. I turned right around back into the service department and the gentleman who listed to what I was saying looked like a deer in the headlights then he told me since the mileage was flashing they didn’t calibrate the computer to let it know someone worked on it. Now. That is the number one most simplest thing to do is to test what you just install to ensure it works properly. Come on. Try harder I know you can. More

by Jacob Martin Verified Customer Verified Customer

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I always get great service from Jeff in the service department with whatever service I need. Always friendly and professional. The same can be said for all your employees. department with whatever service I need. Always friendly and professional. The same can be said for all your employees. More

by kckc49 Verified Customer Verified Customer

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After my purchase about 10 years ago, I was leaning toward phillips for this purchase. Still I checked out a few dealerships. Couldn't find a vehicle I thought was as good or better than my jeep. And w toward phillips for this purchase. Still I checked out a few dealerships. Couldn't find a vehicle I thought was as good or better than my jeep. And was not happy with any other dealership. So without hesitation went back to phillips. Brian and Dale were very helpful. Have always been happy with the service department at phillips. More

by MLMCVEY Verified Customer Verified Customer

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Service rep listen and was personable service was completed as promise the people were courteous. completed as promise the people were courteous. More

by GEORGEJAKE Verified Customer Verified Customer

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Had to wait 15 minutes past my appointment time to see a service advisor. Then was charged $150 to tell me my back up camera had a short in it. Also was told that the camera would have to be ordered at a c service advisor. Then was charged $150 to tell me my back up camera had a short in it. Also was told that the camera would have to be ordered at a cost of over $500 plus installation of another $200. I watched the tech open the trunk, check connection at camera and then determine it had a short without any testing of the camera. Time spent, 10 minutes. Then the tech walked away and left the car for over a hour, without reporting to the service advisor. I could not find the service advisor so I explained to Jim Garvin that the car was just sitting and no one was working on it. He graciously went into the shop, found the tech and reported back to me about the camera. I still had to wait another 10 minutes for the service advisor to return and give me my bill. In short, I feel I was ripped off by the cost of labor and the outrageous quote of the camera. I’ve been your customer for 30 years and was never treated so poorly. More

by beyondno1 Verified Customer Verified Customer

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Phillip's Chrysler jeep dodge is excellent service depth and staff thanks team Phillip's and staff thanks team Phillip's More

by cwilliams42033 Verified Customer Verified Customer

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