Dale Roeglin | Page 27

Outstanding dealership It used to be that when it came time for us to purchase a new vehicle, rather than being excited, we grimaced. We usually did not enjoy the process. It used to be that when it came time for us to purchase a new vehicle, rather than being excited, we grimaced. We usually did not enjoy the process. But then we found Lexus of Brookfield and car buying became fun. In our recent purchasing experience, Dale Roeglin, our sales associate, was extremely helpful, knowledgeable, enthusiastic, and patient with us. Rather than grimacing, Dale had us laughing for a good part of the time that we spent with him. We had worked with Dale previously and there was no question in our mind that we wanted to work with him again. Verbie Swanigan was our financial associate, and again, we experienced expert professionalism combined with a very friendly personality which resulted in the chore of paperwork actually being pleasant. Wade Schumacher, our technology mentor, was able to gauge our comfort level with technology and tailor his explanations of the more advanced tech features so that we were not overwhelmed. He also immediately put us at ease by assuring us that we could have multiple sessions with him, in fact, as many as we needed, and that we could always contact him with questions. In summary, we found the dealership where we can experience the joy of purchasing a new vehicle while feeling respected and valued - Lexus of Brookfield! More

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Great customer service I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I calle I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I called to talk to one of the salesmen about an important question, I was on hold for a very long time. I also never was able to reach anyone I had dealt with so I actually had to make an extra trip there to talk to the person(s) I was looking for. Other than that, it was a great experience all around. The car I purchased was a surprise gift for my wife and she is so thrilled about her new vehicle. The staff at this dealership helped make this happen without a hitch. More

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Great experience Wade was very friendly and helpful in showing me the tech capabilities of the Rx 350. I expected to have to make a return visit but he patiently show Wade was very friendly and helpful in showing me the tech capabilities of the Rx 350. I expected to have to make a return visit but he patiently showed me all the "how to"s that I needed to know so..so far, so good! Thanks Wade. More

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Dale is the man to work with! When you work with Lexus of Brookfield, you must work with Dale. He is always there for you when you need him and always is there with the right answ When you work with Lexus of Brookfield, you must work with Dale. He is always there for you when you need him and always is there with the right answer. More

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Unparalleled Service Had a question about my car. Just happened to be near Lexus Dealer. Stopped in not sure if I could get my question answered. Sure enough, Wade and Dal Had a question about my car. Just happened to be near Lexus Dealer. Stopped in not sure if I could get my question answered. Sure enough, Wade and Dale came right immediately out to assist me with open smile. Wade gladly answered my question. Great service. Highly recommend this dealer and Wade and Dale. More

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Wade Schumacher Wade is sooo knowledgeable and explains features so well. He never rushes and takes his time. He is always willing to answer questions and makes himse Wade is sooo knowledgeable and explains features so well. He never rushes and takes his time. He is always willing to answer questions and makes himself available when needed. More

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