Dale Roeglin | Page 26

Above & Beyond Exceptional! From the moment we walked in the door at Lexus of Brookfield, we were treated exceptionally well. We honestly weren't sure what type of SUV we were go From the moment we walked in the door at Lexus of Brookfield, we were treated exceptionally well. We honestly weren't sure what type of SUV we were going to purchase, but after seeing and sitting in the Lexus at the Auto Show, we really wanted to check out the Lexus. We were greeted with a smile and handshake by Dale Roeglin. His energy and genuine love of his products beams through his smile. He answered every question. He made us feel like we would truly be cared for by their dealership. When we left the dealership (without purchasing), we felt like we really wanted to purchase our vehicle from Lexus of Brookfield. By the time we got home, we called Dale back and told him we were REALLY interested in the 2018 pre-certified 300 NX that he had shown us. Mind you, we almost bought the 2019 but realized that the 2018 had everything we needed and with only 9K miles, it was a beautiful vehicle with a great price. Fast forward a couple days, and we returned to purchase our vehicle. My husband, who ALWAYS gets buyer's remorse when he makes big purchases, had NO buyer's remorse! No tossing and turning...he slept like a baby!!! No questioning if he was doing the "right thing." When we picked up our vehicle, it was spotless. The service department had it looking brand new. The bow on top and roses were over the top AMAZING! Jordon Klein filled us in on all the details in the finance department. Wade Schumacher explained all the basics inside the vehicle....in layman's terms so we could understand it! Wade made us feel comfortable with all the electronics and controls. We were introduced to just about everyone! Thanks to Dale Roeglin and everyone at Lexus of Brookfield, we came as potential buyers and left as family! By the way, the car is super comfortable, beautiful, and everything we could have ever dreamed of! We LOVE it! More

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Loving my Lexus! I was so grateful for Lexus Wade! He took so much time with me to review all the new technological options available in my new Lexus. He made learni I was so grateful for Lexus Wade! He took so much time with me to review all the new technological options available in my new Lexus. He made learning technology fun. I hadn't bought a new vehicle in many years, so I really appreciated all the time he took to make me feel comfortable with the technology of a new car and having everything set and personalized for myself before I left the dealer. A shout out to Dale and all the staff for detailing my vehicle and making sure I was able to leave with my car the same day. It was a long day, but all the staff were very supportive and attentive while I was there. I am really loving my Lexus! More

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Great Experience I had such a wonderful time at this place! Everyone was great and professional. They all made my experience amazing and couldn't ask for better custom I had such a wonderful time at this place! Everyone was great and professional. They all made my experience amazing and couldn't ask for better customer service. More

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Exemplary Service Dale, Jordan and Wade.....what a team! I cannot say enough to describe the top notch service and treatment I received when purchasing my first Lexus. Dale, Jordan and Wade.....what a team! I cannot say enough to describe the top notch service and treatment I received when purchasing my first Lexus. Dale went out of his way to accommodate my schedule and crazy cold weather. Jordan was very friendly and knowledgeable. Wade is truly tech savvy.....his humor and enthusiasm for teaching is amazing. What a wonderful car buying experience. My appreciation and thanks to each of you. More

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Awesome First time buying a Lexus and was very impressed from the dealership to Dale the salesperson to Wade in technical support. Will be buying future cars First time buying a Lexus and was very impressed from the dealership to Dale the salesperson to Wade in technical support. Will be buying future cars from Brookfield of Lexus again. Keep up the great service! More

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Exceptional Customer Service We went into the Lexus of Brookfield to look at a RC350. They did not have that available for a test drive. There was a RC300 in the showroom. While w We went into the Lexus of Brookfield to look at a RC350. They did not have that available for a test drive. There was a RC300 in the showroom. While we were meeting with Joe, he left his office for a minute and immediately they were clearing out cars so we could take it for a ride. Everyone smiled as we drove away. Execellent Customer Service! Jim from Richfield More

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Outstanding dealership It used to be that when it came time for us to purchase a new vehicle, rather than being excited, we grimaced. We usually did not enjoy the process. It used to be that when it came time for us to purchase a new vehicle, rather than being excited, we grimaced. We usually did not enjoy the process. But then we found Lexus of Brookfield and car buying became fun. In our recent purchasing experience, Dale Roeglin, our sales associate, was extremely helpful, knowledgeable, enthusiastic, and patient with us. Rather than grimacing, Dale had us laughing for a good part of the time that we spent with him. We had worked with Dale previously and there was no question in our mind that we wanted to work with him again. Verbie Swanigan was our financial associate, and again, we experienced expert professionalism combined with a very friendly personality which resulted in the chore of paperwork actually being pleasant. Wade Schumacher, our technology mentor, was able to gauge our comfort level with technology and tailor his explanations of the more advanced tech features so that we were not overwhelmed. He also immediately put us at ease by assuring us that we could have multiple sessions with him, in fact, as many as we needed, and that we could always contact him with questions. In summary, we found the dealership where we can experience the joy of purchasing a new vehicle while feeling respected and valued - Lexus of Brookfield! More

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Great customer service I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I calle I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I called to talk to one of the salesmen about an important question, I was on hold for a very long time. I also never was able to reach anyone I had dealt with so I actually had to make an extra trip there to talk to the person(s) I was looking for. Other than that, it was a great experience all around. The car I purchased was a surprise gift for my wife and she is so thrilled about her new vehicle. The staff at this dealership helped make this happen without a hitch. More

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Great experience Wade was very friendly and helpful in showing me the tech capabilities of the Rx 350. I expected to have to make a return visit but he patiently show Wade was very friendly and helpful in showing me the tech capabilities of the Rx 350. I expected to have to make a return visit but he patiently showed me all the "how to"s that I needed to know so..so far, so good! Thanks Wade. More

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Dale is the man to work with! When you work with Lexus of Brookfield, you must work with Dale. He is always there for you when you need him and always is there with the right answ When you work with Lexus of Brookfield, you must work with Dale. He is always there for you when you need him and always is there with the right answer. More

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