Dalton Baker | Page 19

Bad experience on the services When to Honda Windward for an oil changed and check on power steering problem (noise). They told me it will take 3 hours, but I waited for 6 hours. F When to Honda Windward for an oil changed and check on power steering problem (noise). They told me it will take 3 hours, but I waited for 6 hours. Finally, they said it's done. Went to pick up my car and saw this additional $21 for tire rotation. Can't believed they charged me for something I didn't ask for. I just bought my tires 5 months ago. I was not happy with the bill, so the guy agrees to take off from the invoice. For the power steering, I asked him what's wrong with it. He said it started to leak on the power steering. So, I asked did they fixed it? He said no, but they will see if it leak a lot next time. I waiting for 6 hours and you didn't do anything? This service is so unacceptable. More

by DANNYALOHA73 Verified Customer Verified Customer

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Great Customer Service! (New Sales & Service) Purchasing our vehicle was a smooth transaction. I went to Tony Honda and had a terrible experience. I live in Mililani, and I will drive over the m Purchasing our vehicle was a smooth transaction. I went to Tony Honda and had a terrible experience. I live in Mililani, and I will drive over the mountain to purchase my car. The service was excellent; the people (Travis and Aaron) are so helpful and made our transaction painless. Bought my vehicle late Saturday night and my car was rust proofed, interior fabric and exterior paint treated completed on Monday! Dalton from service scheduled my vehicle first thing in the morning and kept me informed of the progress of the work. Our car was ready to pick up at noon! GREAT SERVICE! More

by DECOSTARR Verified Customer Verified Customer

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I'm coming back here for my next Honda Best experience I've ever had buying a car! The staff here is so friendly and helpful, they make you feel like a part of the family. I'm definitely bu Best experience I've ever had buying a car! The staff here is so friendly and helpful, they make you feel like a part of the family. I'm definitely buying my next Honda from Honda Windward! More

by PEDROCACALDA Verified Customer Verified Customer

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Easy Friendly Service Scheduling was easy. Dalton was very accommodating. Upon arriving, the staff at the service office were friendly and helpful. The wait time was reaso Scheduling was easy. Dalton was very accommodating. Upon arriving, the staff at the service office were friendly and helpful. The wait time was reasonable, the lounge was comfortable, with reading material and TV. Said hello to Greg Sawyer, Great seeing him again! The fee was less than I thought, and I got a free car wash! Spoke to Aaron Swain about extended warranty questions. He was very helpful. Thank you to Erik and his staff for a great experience! More

by CCHUN002 Verified Customer Verified Customer

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always great service However,, requiring a 25 word minimum review makes me not want to complete the survey - not I suspect what is desired. Leave the review o service However,, requiring a 25 word minimum review makes me not want to complete the survey - not I suspect what is desired. Leave the review optional! More

by TIMAHOUGHTON Verified Customer Verified Customer

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Always awesome service! I appreciate Honda Windward for the awesome customer service. From the time I am greeted in the service center to when I'm pick up my car. I am treate I appreciate Honda Windward for the awesome customer service. From the time I am greeted in the service center to when I'm pick up my car. I am treated with utmost respect and courtesy. I especially appreciate how they go over everything in detail as to what needs to be done, too what condition my tires are in. Courteous, and very friendly staff. Thank you Honda Windward!! More

by CALVUYE Verified Customer Verified Customer

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Service Called and scheduled an appointment to have my Honda Civic serviced. No problems getting an appointment. Relayed all that I required to be serviced, Called and scheduled an appointment to have my Honda Civic serviced. No problems getting an appointment. Relayed all that I required to be serviced, and had recommended servicing performed also. Dealership was ready to provide transportation...but I had already arranged transportation. Automobile was ready when promised. Free car wash was greatly appreciated. More

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On Time With Competant Service My Honda CRV was serviced promptly. Even when it was found the brakes needed work after 75000 miles, service seemed routine with no fuss. There were n My Honda CRV was serviced promptly. Even when it was found the brakes needed work after 75000 miles, service seemed routine with no fuss. There were no surprises after the service, just as it should be. I like no drama. Highly recommend... More

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75% good service I would have given a 5 star rating but I was upset that 3 different employees told me 3 different things in where to leave the car before the oil chan I would have given a 5 star rating but I was upset that 3 different employees told me 3 different things in where to leave the car before the oil change. The employees should communicate with each other in what they told the customer so they don’t confuse and frustrate the customer in what to do. One employee said I could leave the car in the entry way near the office. Another said I would have to move the car and the 3rd person said I could park it where the other cars that were to be serviced were. To make things more complicated, there was a food truck parked in the driveway so that added to the confusion. Other than that, I had good customer service and I really like the free car wash. More

by ZENALIN85 Verified Customer Verified Customer

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Super! Came in for part replacement. Completed job right on time, so I could make it to my next commitment. Friendly staff and high quality repair. Came in for part replacement. Completed job right on time, so I could make it to my next commitment. Friendly staff and high quality repair. More

by BROOKE.L Verified Customer Verified Customer

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