Damian Carvalho | Page 3

Very easy process. Everyone I interacted with was knowledgeable and courteous. They explained every step and process to put me at ease. I did not have to feel nervous ab Everyone I interacted with was knowledgeable and courteous. They explained every step and process to put me at ease. I did not have to feel nervous about purchasing my car. Mr. Carvalho showed me all the features of the car and demonstrated how to operate each one. Alex answered any questions about financing. If I needed more explanation, he patiently explained things to me until I was able to grasp them all. Overall it was a very pleasant experience. I was a little nervous when I entered (I don't know a lot about cars but I know Subaru has a great reputation) and when I left I was a very happy/ satisfied customer. More

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Subaru Staff was very helpful and knowledgeable . They were very responsive to all questions and took the time to explain all of the buttons and features in Staff was very helpful and knowledgeable . They were very responsive to all questions and took the time to explain all of the buttons and features in the vehicle and what could be added or connected to a smartphone or computer. More

by rlemond Verified Customer Verified Customer

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Medeiros Review Our sales rep was knowledgeable and friendly. The experience was easy and stress free. We got exactly what we were looking for and trading our car in Our sales rep was knowledgeable and friendly. The experience was easy and stress free. We got exactly what we were looking for and trading our car in was easy. The customer relations rep that we worked with when we picked up the car was super helpful and informative. He took us through everything step by step and answered all our questions. I would definitely recommend this dealership. More

by DANIELM11 Verified Customer Verified Customer

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"Five-Star" Stateline Subaru-Somerset, MA Loving our 2019 Legacy..... Brian Vaz is the "Best". Stephen Chaves is certainly an asset to the dealership as well as Damian Carvalho and Sean San Loving our 2019 Legacy..... Brian Vaz is the "Best". Stephen Chaves is certainly an asset to the dealership as well as Damian Carvalho and Sean Santos was awesome. We are very satisfied with Stateline Subaru-Somerset and recommend them highly. More

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Best buying a vehicle experience! I strongly recommend this dealership if you are in the market for a vehicle. From the moment I stepped into their lot they have been just wonderful to I strongly recommend this dealership if you are in the market for a vehicle. From the moment I stepped into their lot they have been just wonderful to work with; all knowledgeable, attentive and professional from the sales team to the parts and service staff! More

by Anna G Verified Customer Verified Customer

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Wonderful The workers were pleasant and never pushy showing extensive knowledge of their vehicles, my wants and needs and helping me establish a budget to fit e The workers were pleasant and never pushy showing extensive knowledge of their vehicles, my wants and needs and helping me establish a budget to fit everything together to find the vehicle of my dreams. Thanks joe, Damian and Shaun! More

by SCARVALHO45 Verified Customer Verified Customer

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Everyone was very helpful and informative. Jim Sullivan was a great sales person. Customer service was excellent and financing was easy. We are very satisfied with our purchase and experience. Jim Sullivan was a great sales person. Customer service was excellent and financing was easy. We are very satisfied with our purchase and experience. Thanks More

by CMSULLY714 Verified Customer Verified Customer

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Easy and comfortable. Not overly pressured. I really liked my salesman Rick. He was kind and understanding so i trusted him more than most salesman. I had to go back to get my review of the car I really liked my salesman Rick. He was kind and understanding so i trusted him more than most salesman. I had to go back to get my review of the cars many tech abilities and Damien new his stuff. He went over everything as well as helping me set up some presets. They were quite accommodating. More

by HUBBLE13 Verified Customer Verified Customer

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positives & negatives First the positive . What sealed the deal for me was the professionalism of the salesman , Jonathan Theodat. He was friendly, courteous and very knowl First the positive . What sealed the deal for me was the professionalism of the salesman , Jonathan Theodat. He was friendly, courteous and very knowledgeable about the Crosstrek. In this social media age where a person can buy a car on line without even leaving the confines of their home, the quality of customer service will dictate if the dealership not only survives but thrives. Jonathan Theodat exceeded my expectations in this category. I also want to commend Damian Carvalho for his patience in going over the features of my new car. As a senior citizen, this advanced technology is like a foreign language to me and he went out of his way to make sure I felt comfortable operating the vehicle. My only negative comment was with the sales manager Inna Perez . I did not appreciate her strong arm tactics and condescending remarks with regards to my ambivalence in purchasing the vehicle.. She embarrassed me by stating that the salesman does not get a salary and only gets a commission and since he spent a considerable amount of time with me it should factor in to my decision. While her intentions may have been to help the salesperson, my opinion was that the remark was totally inappropriate. . More

by smathias99 Verified Customer Verified Customer

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Problem still there with Pandora Pandora app doesn't connect anymore. Software update ineffective. Corporate needs to fix the issue. I have spoken to maker of phone (Motorola) they s Pandora app doesn't connect anymore. Software update ineffective. Corporate needs to fix the issue. I have spoken to maker of phone (Motorola) they state Subaru is aware of the issue More

by SEAKAYAK Verified Customer Verified Customer

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