Damien Lacks

Not good but it never is. This time they rotated my tires. But when they aired them up they did not follow the manufacturers recommendation for the proper air pressure in th This time they rotated my tires. But when they aired them up they did not follow the manufacturers recommendation for the proper air pressure in the tires. They were all aired to 36 psi. This was not correct. Front tires should have been 30. Rears should have been 33. It's always something with these guys. Last time they wanted $150 to replace a light bulb. The time before that they missed a critical issue with the brakes. Time and time again they have displayed a service facility that is in serious need of leadership. More

by daddyocooljet Verified Customer Verified Customer

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Awesome experience! This was a painless experience. The atmosphere was pleasant and my salesperson, Damien, was the best. Was not sure if I would get my 4runner, but he h This was a painless experience. The atmosphere was pleasant and my salesperson, Damien, was the best. Was not sure if I would get my 4runner, but he had it washed and in the bay waiting for me. He said he would get the "numbers" right and he did. Great, honest salesperson! More

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Awesome! Great sales and service team! I had the pleasure of working with Damien for my new 4Runner. He was very knowledgeable about the truck and was always m Great sales and service team! I had the pleasure of working with Damien for my new 4Runner. He was very knowledgeable about the truck and was always making sure I understood everything that was going on. We were able to find the perfect deal that was right for me. 5 out of 5! More

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Koons Westminster Toyota and Damien Lacks were great! I recently purchased a new truck from Koons Westminster Toyota and it was by far the best car buying experience that I have had in all my years! And I I recently purchased a new truck from Koons Westminster Toyota and it was by far the best car buying experience that I have had in all my years! And I say that after buying cars for more than 20 years! My salesperson, Damien Lacks, was very professional and detailed. Damien took the time to listen and answer all of my questions. Usually when you go to a car dealership, they try to size you up first to see how much you can afford or see what type of monthly payment you are interested in. Car salespeople usually seem more about closing the deal and rushing you before you can really make a decision. Damien was nothing like that; he took the time to find out what I was looking for, and explained all the available options. Before we left the dealership for the test drive, he walked around the whole truck and pointed things out and explained how everything worked, including minor details. He did the same for the inside of the truck. When we got back from the test drive, I had questions about some of the other trim levels compared to the model I tested. Damien walked the lot with me and pointed out all of trim levels including similarities and differences. Once I decided to go forward with the purchase, the rest of the buying process went very smooth. I met with one of the finance managers to talk about preliminary numbers and available financing options. He explained everything and allowed me time to think everything through. I didn't feel pressured or that I had to make a decision quickly. Before I left the dealership with my truck, Damien sat in the truck with me to make sure I knew how to use everything , including the 4-wheel drive and he even connected my phone to the bluetooth system. I drove away with my new truck and I didn't feel cheated or that I didn't get the best deal! Koons Westminster is a great dealership and my salesperson, Damien lacks, is the best! I would recommend Koons Westminster Toyota to anyone! More

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Excellent Experience I knew the vehicle that I wanted and after trying to work with local dealerships, a friend referred us to Koons. We drove 4 hours to Koons and it wa I knew the vehicle that I wanted and after trying to work with local dealerships, a friend referred us to Koons. We drove 4 hours to Koons and it was worth it. It was a pleasure to work with Damien. Friendly, professional, responsive and no pressure is how I would describe my experience with him. He understood this purchase was a big deal to me. I would highly recommend that you work with Damien. Vitaly was excellent as well. He took the time to answer all of my finance questions quickly and transparently. Very impressive. More

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Best car buying experience ever !!!! This was by far the best car buying experience ever and this was the 7th car purchase I made over a 30 year time frame....and let me tell you I drove This was by far the best car buying experience ever and this was the 7th car purchase I made over a 30 year time frame....and let me tell you I drove 253 miles for this purchase....Thank you again Damien Lacks....you are by far outstanding at what you do..his communication and updates during the buying process was wonderful...to easy my mind this guy went out of his way and sent me pictures and a video of my vehicle so I would have peace of mind before my purchase. I love my 2017 Toyota Tundra....I recommend if you are looking to purchase a vehicle...check in with Damien Lacks. More

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Love my rav4 Damien Lacks provided great service and pricing on my purchase and I recommend him strongly when considering a purchase at Koons For any model vehicle Damien Lacks provided great service and pricing on my purchase and I recommend him strongly when considering a purchase at Koons For any model vehicle More

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A+ Dealership I've purchased many new/used cars over the past several years but it was never as easy as it was at Koons Westminster. My sales professional, Damien L I've purchased many new/used cars over the past several years but it was never as easy as it was at Koons Westminster. My sales professional, Damien Lacks, was just that.. Professional. He was a pleasure to work with. Honest, courteous, knowledgeable and very personable. Thank you to the Koons team - Damien, Regina and Vitaly!!!  More

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Excellent Sale professional Damien Lacks was honest, efficient, courteous, and very helpful before, during, and after the sale. I am very happy with my new (201 Sale professional Damien Lacks was honest, efficient, courteous, and very helpful before, during, and after the sale. I am very happy with my new (2016) vehicle. More

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Amazing Salesman and finance department have purchased many new cars in the past but my experience at Koons Westminster Toyota has been amazing. I have nothing to gain by writing this revie have purchased many new cars in the past but my experience at Koons Westminster Toyota has been amazing. I have nothing to gain by writing this review BUT after my experience last night and today I'm compelled to share my experience. We had gone to other dealerships and no one would take the time to work with us. Our situation wasn't the best because we had a lot of negative equity in our trade BUT the professionals at Koons made it happen. We were there late last night and I didn't think it was going to happen but to my surprise my phone rang before 10 am and it was the finance manager. He told me my salesman and finance person explained my situation and he said he was going to call the banks to see what he could do. Within 45 minutes he called me back and we had a deal. They took the time to make it happen and I can't thank them enough. Damien Lacks was our salesman and I must say he was truly amazing. Thank you Damien Lacks and thank you to Jeff Schuette in the finance department for making it happen. I'd recommend you both to anyone looking for a new vehicle. More

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