Dan Carlisle | Page 6

experienced and willing too send me on my way with my car feeling new While being genuine and very courteous too making sure my goals are filled at a very respectable price feeling new While being genuine and very courteous too making sure my goals are filled at a very respectable price More

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Excellent service…. . Proud of the outcome and will be back and also refer others. Thank you. . Proud of the outcome and will be back and also refer others. Thank you. More

by ROCKY21 Verified Customer Verified Customer

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Panama City Toyota is the best in the business. Super friendly and top notch service. Super friendly and top notch service. More

by melissajwilds Verified Customer Verified Customer

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Very professional staff and team. Outstanding customer service and with Cafe FJ and the Heritage Collection vintage car museum, simply a great place to hang out! Outstanding customer service and with Cafe FJ and the Heritage Collection vintage car museum, simply a great place to hang out! More

by Sandgreens Verified Customer Verified Customer

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On our third vehicle with Panama City Toyota along with all of the servicing of all three…. Excellent experience! all of the servicing of all three…. Excellent experience! More

by tb1959 Verified Customer Verified Customer

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Excellent staff and service. I have bought multiple vehicles and have been very satisfied each time I have bought multiple vehicles and have been very satisfied each time More

by LJONESLTFL Verified Customer Verified Customer

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Nathan Lilavois was the best salesman EVER! The entire staff including finance was so helpful and professional The entire staff including finance was so helpful and professional More

by Jillianalese Verified Customer Verified Customer

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The folks at Panama City Toyota are great! We were looking for a different kind of vehicle after owning and enjoying a long inventory of Toyotas- three Camrys, two Tacomas, three Highlanders, a We were looking for a different kind of vehicle after owning and enjoying a long inventory of Toyotas- three Camrys, two Tacomas, three Highlanders, a Previa, a Sienna, a Corolla, and two Priuses (Prii?). John Nicholson was great to work with, knew all the answers to our questions, very knowledgeable about all the cars in the Toyota lineup. We decided to give the RAV4 a try. John and Dan Carlisle worked with us to get the best deal, and the whole process went very smoothly. As a repeat Panama City Toyota customer many times over, I would recommend them for your next vehicle purchase. More

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Tacoma Pro Experience We wanted a 2017 Tacoma Pro, white with a manual transmission. PC Toyota did not have it in stock and only 1 existed in the SE Toyota region. Our sale We wanted a 2017 Tacoma Pro, white with a manual transmission. PC Toyota did not have it in stock and only 1 existed in the SE Toyota region. Our salesman John Nicholson and the sales his sales manager Dan were able to locate and deliver exactly what we wanted in 48hrs. We shopped extensively for the best financial rate but PC Toyota was able to beat everyone's rates. Friendly, fast, trustworthy service. We will recommend PC Toyota to our friends. More

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Went to Toyota in Panama city because they offered a used car that I was interested in with a trade of a 2008 Toyota Camry. They said the trade would work but my payment was a little more than I wanted. Duri car that I was interested in with a trade of a 2008 Toyota Camry. They said the trade would work but my payment was a little more than I wanted. During the negotiation process we were informed that if we traded for two vehicles we could be given a GREAT deal. So I embraced the idea of a GREAT deal. I decided to trade in the 2008 Toyota Camry for a 2008 Honda Ridgeline and trade a 2012 Toyota Camry XLE fully loaded for a new presumably upgraded 2013 Toyota Camry XSP with very similar equipment. I was insured by the salesman that the vehicle that I was trading for had very similar equipped with the features of the 2012 Toyota Camry. But they had to have the vehicle transported in from anther dealership and would take a week or so to get in. Meanwhile, I went on vacation to Michigan for 14 days and would pick up the new car upon my return. The trade for the Honda Ridgeline went through except they informed me that they had to switch the trades of vehicles. They said they had to trade the 2008 Camry for the 2013 Camry and trade the the 2012 Camry for the 2008 Honda Ridgeline. I figured they were trying to get me the best deal and the best rates. What I didn't know or realize is that it locked me in to the unseen Toyota Camry that was being shipped in from another dealer. I went to the the dealer after my vacation to pick up my new car and assumed the new vehicle was what the salesman said it was with the equipment relatively equal to the equipment on the vehicle I was trading. Upon arrival to pick up my new car, the vehicle paperwork and sale process was completed and after a very long day at the dealership including returning it for maintenance due to a disturbing metal to metal noise, I drove the vehicle home which was 2 hours from the dealership. The next day I continued with the vacation time I had and left for another 7 days with the new 2013 Toyota Camry parked in my garage. Upon return from vacation, I realized that the presumed equipment that I thought was on the vehicle was not part of the equipment. I then contacted the dealer to inform them that the vehicle equipment was not what we had agreed on. They informed me that they showed me a list that had the equipment on the vehicle. They did show me a list prior but the list was very vague and not clear what the features the vehicle had. But I was insured by the salesman that the vehicle had MOST of the equipment that the other vehicle had. The dealership at this point informed me that I knew what I was trading for when, in fact, I was not aware of what the new vehicle equipment was. There were many discrepancies that occurred in this sale. 1. I was insured by the salesman that the equipment was comparable and it was not. 2. The trade-ins were swapped to lock me in to the two car deal without seeing the new vehicle being transported. 3. I was confronted person to person about the sales person immediately after the sale. (previously I was emailed from Toyota about the quality of service and professionalism from the salesman. I have bought and traded 4 times in 3 years from Toyota, 3 new and 2 used vehicles), 4, I have tried to contact this Toyota dealership about this problem many times and left messages to call me and was never contacted back or could never get anyone to answer. When I was wanting to buy a vehicle, I had no problem at all with return calls. I Have tried to contact the general manager at the dealership and never received a return call. I am very unhappy with the sale and have attempted to contact them on several occasions but have not ever received a return call. I cannot believe that business is allowed to be carried out in this manner. Its now been 2 months since the sale and no one will talk to me. The next step is contacting the Better Business Bureau and then the regional Toyota contacts. Why do I have to take this type of action to get results. I have had no problems with previous sales with Toyota but this incident has changed my opinion of Toyota as a whole from now on. I would not recommend anyone buy from this dealership in the future. I would gladly accept any calls from Toyota about this problem. It was handled wrong...I trusted my salesman, as in the past, to treat me with honor and respect. I am a retired veteran and truly know honor, respect, service, and commitment. I have not been treated in this manner. There is more. The salesman came in on his day off to complete the sale and apparently was in hurry to get back home. He never showed us features of the car. He didn't help us set up the phone with the blue-tooth system on the car after he said he would. We didn't even know how to turn on the daytime running lights that I finally learned through a phone call to the dealer. He handed us the keys and said enjoy the new car. The car apparently was not prepped properly because after we left, we returned to the dealership about a half hour later due to a metal to metal scraping noise in one of the wheels. The car was put into the service line and was finally worked on and finally made ready to go almost 2 hours later. Needless to say, It seemed like the whole deal got started off on the wrong foot. During the time I was attempting to contact and discuss the situation of the sale and the lack of expected equipment, I was told I could bring the car back in and TRADE it for something else but because the XSP package was a regional application, that they could not offer me anything more for the vehicle than what the base Camry SE was worth in trade in value. This made me very angry to think that what I paid for in a car that was supposed to be an upgrade package was worthless on a trade. I should at the very least been offered what I paid for the car to begin with. After this conversation, I informed the person I was talking to that I wanted to speak with the General Manager. I was informed that the GM was not there but he would have her contact me when she worked next. That was the last time I was able to contact or talk to anyone except for the reception operator. No one ever returned a call to me. What was irritating when this happened is that when I was contacting the dealership in reference to buying a car, I received calls repeatedly and often from the salesman, financial person, and sales manager. . More

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