Dan Doble | Page 47

Great service department Service is awesome. They are prompt when calling about vehicle and very professional! I would recommend this dealer to anyone. The two unexpected time Service is awesome. They are prompt when calling about vehicle and very professional! I would recommend this dealer to anyone. The two unexpected times I had to bring my new used car in they worked with me in price and time; price because it was 10 days after purchase and a non warranty repair. More

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Great dealership, easy to work with. Great overall dealer and general experience. I've bought 1 vehicle from them and leased another, both experiences were very good. Most recently I wo Great overall dealer and general experience. I've bought 1 vehicle from them and leased another, both experiences were very good. Most recently I worked with Kevin Hart who I would highly recommend. He's a straight forward, no pressure sales man. Generally everyone here is great to work with and no nonsense. Their service center is pretty good as well and generally helpful. I've had the best experience working with Dan Doble who is always willing to help. More

by tibman260 Verified Customer Verified Customer

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I have a 2009 Hyundai Sonata that I purchased from Boucher. I received notification from Hyundai of the need for warranty work on the car which I promptly scheduled at Boucher Hyundai. While they Boucher. I received notification from Hyundai of the need for warranty work on the car which I promptly scheduled at Boucher Hyundai. While they had the car, they notified me that the rear brakes were in need of new pads and machining of the discs and they would do that work for $250.00. Being a trusting soul, I agreed. They were polite and I picked up the car the next day. I noticed almost immediately that the rear brakes sounded like they were rubbing and smelled of burning rubber when I parked the car in my garage. Sounds like the brakes were improperly adjusted, so I called Boucher back to have them fix the problem. Now the fun begins. They informed me that the piston on one of the rear calipers was bad and needed to be replaced for another $225. (Hmmm. That normally happens when you get dirt into the brake lines, or knock the calipers with a hammer!) I told them that I thought they caused it. They disagreed. I suppose I should've screamed for the manager but folks, I'm tired of dealing with shoddy outfits. They refused to do the repair on the problem I believe they caused so I will not do business with them and frankly, I don't want them to touch my car. Especially the brakes. I noticed that there are many customers with similar complaints on other web sites so I guess I'm in good company. In Dan's defense, he was polite, but I am no longer a customer of Boucher. More

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