Dan Halliburton | Page 31

Work was completed much faster than expected. Great communication. Also answered several questions that I had about the Subaru. Two thumbs up! Great communication. Also answered several questions that I had about the Subaru. Two thumbs up! More

by GEORGE.MAURICE Verified Customer Verified Customer

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Dan is a joy to work with. He never tries to pressure me into doing more than is needed and he's great about giving me a "heads up" when I will be needing something major at t He never tries to pressure me into doing more than is needed and he's great about giving me a "heads up" when I will be needing something major at the next visit so there aren't any nasty surprises then. More

by MABEEPHX Verified Customer Verified Customer

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Peoria Subaru has been a disappointment. I paid cash for my 2022 Crosstrek. When I was purchasing the car I got the 80,000 mile warranty because I wanted to be protected if the car needed an I paid cash for my 2022 Crosstrek. When I was purchasing the car I got the 80,000 mile warranty because I wanted to be protected if the car needed any repairs. When I was in the finance office with Pete the finance officer, he did not offer me the tire warranty. I thought the tires were included in the 80,000 mile warranty. Had I been told that there was a tire warranty, I would have definitely gotten it. I get the air pressure checked for my tires every 30 days because they are the foundation of the car and so important. One time getting my air pressure checked at Discount Tire, Tony, one of the managers there offered me a tire warranty. I proudly said that I was covered by Peoria Subaru & didn’t need it. Bad luck, I got a screw in a tire and it was bad enough that the tire needed to be replaced. I went to Peoria Subaru to get the tire replaced and was shocked to find out it wasn’t covered under warranty. I was charged $245 for one tire!! I explained to Service that I thought the tire was covered under warranty!! I couldn’t believe it. I worked at FEDEX 15 years, I know the importance of tires on a vehicle. I went to Spencer Roe in sales and explained the situation to him. That I was not offered a tire warranty when I bought the car etc…. He shrugged and basically wouldn’t help. I wasn’t offered the tire at dealer cost to show good faith by Peoria Subaru. They didn’t do anything, nothing. This has left an extreme bitter taste in my mouth about Peoria Subaru. A “family owned” business that I was told went above & beyond expectations from other dealerships. This is not the case. They are just part of the wolf pack of dealerships. I am wondering if I should find another dealership to work with. Partly also because of the first time I took my car in for service as well as because I was not offered the tire warranty in Finance. The first service was my 6 month oil change and tire rotation. I had to go back 3 times to get the service completed. The first time for the oil change & tire rotation, the oil was overfilled by 3/4 quarts oil. When I got home & checked the oil, it was overfilled & the oil mark was way up on the oil dipstick. Then I realized the tires hadn’t been rotated either because of a scuff on the front, right rim I had caused pulling into a curb. So I went back to Peoria Subaru to let them correct the mess. Well, they changed the oil on the second visit for service but the tires still hadn’t been rotated. Ok back a 3rd time and finally the tires got rotated.This dealership has caused nothing but mistakes and has caused me a lot of personal time and money. It has left a real bitter taste in my mouth. I wonder what Subaru of America would think . I’m debating telling my story on google, yelp & Facebook. I don’t know. The Subaru Crosstrek I bought is excellent. One of the best cars I’ve owned in my 69 years. So pleased to own my first Subaru and the car fits me like glove. A truly great car with a proud owner. So what do I do Peoria Subaru? What do I do?? This is the end of the story at this point but it WILL continue when I figure out what I should do from now. More

by lindseyruthjones1953 Verified Customer Verified Customer

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Dan is a no nonsense, no pressure service advisor. More than u ever expect from the waiting area. I love the coffee machine at 7 AM! Peoria Subaru always has my confidence when I have service needs. More than u ever expect from the waiting area. I love the coffee machine at 7 AM! Peoria Subaru always has my confidence when I have service needs. Al More

by agervenack Verified Customer Verified Customer

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The service was done in a timely manner. The dealership is always nice and welcoming. I look forward to getting my vehicle maintenance as the people within and out of the shop are pleasant t The dealership is always nice and welcoming. I look forward to getting my vehicle maintenance as the people within and out of the shop are pleasant to deal with. They take care of their customers here! More

by Isaiah Verified Customer Verified Customer

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Very clean facility. The employees are Very professional and educational. Not forceful or nagging with upgrading services or unnecessary charges. Will return! Logan is The employees are Very professional and educational. Not forceful or nagging with upgrading services or unnecessary charges. Will return! Logan is great! More

by Ms. M Verified Customer Verified Customer

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Received great service from my service tech: Dan Halliburton. He is a friendly and knowledgeable rep. Halliburton. He is a friendly and knowledgeable rep. More

by mikepag Verified Customer Verified Customer

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Great service and friendly employees. Would definitely recommend this location to friends and family. Top notch. Would definitely recommend this location to friends and family. Top notch. More

by cbookout Verified Customer Verified Customer

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The agent took the time to explain the process needed in detail and in a language I was able to understand. detail and in a language I was able to understand. More

by lalapreciosa Verified Customer Verified Customer

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I was in for a warranty repair to CCU. It was done in good time but my Sirius was disabled along with my mobile phone and all radio presets were gone. I should have been told that would ha It was done in good time but my Sirius was disabled along with my mobile phone and all radio presets were gone. I should have been told that would happen. Your tech or service advisor should have assisted me to reconnect instead I waited for Dan to come to the car as he said he would to assist. He did not come. When I went in, Dan was nowhere to be found. Another advisor then did assist me. Please keep your customers informed and in this case just help them with resetting what you knew would be disconnected. BTW this warranty repair cost me $15 for Sirius to reset! Peoria Subaru ought to cover that since it was the CCU that failed. More

by CW10 Verified Customer Verified Customer

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