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Dan Helmbold
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192 Reviews
192 Reviews of Dan Helmbold
March 23, 2018
friendly, .well done I needed it checked on. I thought I heard a noise and we were planning a trip. Wanted it checked out before we left. They rotated tires, filled fl I needed it checked on. I thought I heard a noise and we were planning a trip. Wanted it checked out before we left. They rotated tires, filled fluids, no noise or issue found and was inspected because it was past time. Good job on all accounts. Jan and Fred Rose More
by JANROSE
Verified CustomerOther Employees Tagged: David Towle
Helpful 
March 23, 2018
Great service Every time I take my truck in for service the experience is very relaxed. The service consultant, (Dan) is very knowledgeable and concerned for the cu Every time I take my truck in for service the experience is very relaxed. The service consultant, (Dan) is very knowledgeable and concerned for the customer's satisfaction. While doing the intake report on the reason I was bringing my truck in for service he asked me if I was planning to wait because it was going to take a lot longer than I was figuring and he didn't want me to waste my day sitting around the showroom. He had already arranged for a rental (no charge) until the work was completed. Dan called me that afternoon and told me the work was done but they wanted to keep the truck overnight to do a recheck of the truck in the morning and they would call me when it was done. As it turned out my warranty was about to expire and Dan caught it so that the work was covered. I WILL BE BACK FOR ALL MY SERVICE NEEDS More
by VMSSR
March 20, 2018
I'm a young girl and I feel that they try to take advantage. In the past I had good experiences until recently. I have had a crack thermostat housing unit replaced and another time recently I had a water pump re In the past I had good experiences until recently. I have had a crack thermostat housing unit replaced and another time recently I had a water pump repalced. Both of these parts were covered under warranty. They did not look into them being covered under warranty until I asked and the second time insisted. Two different service associates tried to get me to pay $150 for fluids.... They needed to replace these fluids when changing the parts each time. I refused to pay both times and yet my fluids we're still replaced. The 2 ND time I came in was for the thermostat housing unit and the service associate tried to tell me I needed brake pads and rotors right then and if I didn't get them within a week it would be dangerous. I got 2 other mechanics to look at my brakes and both said I had half my brake pad life left. None of them knew each other. I'm sick of walking in there n having to have my guard up because I feel that I will be taken advantage of. Everyone, think really hard and get a second opinion before just saying yes for them to fix something that's "broken" More
by STEPHANIE.KRYGIER
Other Employees Tagged: Rocco Pellegrino
March 19, 2018
Knowledgeable Easy to make appointments. Always been taken care off.I will return again for service or trade my car in for new truck in the future. Easy to make appointments. Always been taken care off.I will return again for service or trade my car in for new truck in the future. More
by SLIOY041262
Other Employees Tagged: Joeseph Grimshaw
March 19, 2018
Side detection faults-repaired. I came in for a side detection fault code and thought I had selected "wait for it" on the scheduler. It turned out that I selected "drop off". The S I came in for a side detection fault code and thought I had selected "wait for it" on the scheduler. It turned out that I selected "drop off". The Service Consultant Daniel Helmbold still was able to get my car in and repaired in a timely fashion, good job. Thx. More
by GSKY2
March 16, 2018
Excellent. Super I own a service/work vehicle. Vehicle was pushed into to service bay before I left dealership. Service performed and repair done with in 4 hours. Than I own a service/work vehicle. Vehicle was pushed into to service bay before I left dealership. Service performed and repair done with in 4 hours. Thank You More
by OBSBLDGSRV
Other Employees Tagged: Christopher Codd
March 14, 2018
Great experience as always I took my '11 Equinox in for a checkup on the oil consumption checklist that I started with Dan when I bought the vehicle in the summer of 2017. Dan h I took my '11 Equinox in for a checkup on the oil consumption checklist that I started with Dan when I bought the vehicle in the summer of 2017. Dan had previously educated me on what exactly to look for and what to do in regards to this recall. He gave me a check sheet and his business card, in case I needed anything. He looked at the notes that I had filled out monthly/every oil change and determined that the vehicle did fall under the coverage for the recall. I didn't have to do anything else from there on. He asked me what kind of rental I wanted, since the dealer was covering it, and I got into a nice Silverado for a few days while they handled it. He kept me informed of who was working on it and how much longer it would be, and then called when it was ready. I had also asked them to check to see if there were any software updates or recalls for the transmission, since it was shifting horribly, and he said they'd check. When I picked it up, he let me know that they had indeed performed a programming update for the transmission, and the difference in how it shifts is like night and day. I'm glad the repairs were done quickly and competently, it's like having a new vehicle. Dan and the rest of the folks at Bob Johnson always go out of their way to take care of me, and I haven't been disappointed - ever. They alone are probably a huge reason why I will continue buying GM products from this location, and this location only. Jessica is a great asset to the dealership as well. She makes customers feel welcome and that their vehicle is in good hands. More
by Matt Cleckner
Other Employees Tagged: Jessica Stahl, Paul Schoen
March 14, 2018
Great communication Very professional dealership. Always kept me informed regarding the status of my vehicle. Dan was Great! They even offered me a rental vehicle at no Very professional dealership. Always kept me informed regarding the status of my vehicle. Dan was Great! They even offered me a rental vehicle at no charge until my truck was complete. More
by AJSINOPOLI
March 14, 2018
EXCELLENT WORK AS ALWAYS THE WORK WAS PERFORMED EFFICIENTLY.WHAT WAS DONE WAS EXPLAINED THOROUGHLY.WARRANTY COVERAGE WAS CONFIRMED.DAN HELMBOLD CALLED ME TO SAY THE CAR WAS RE THE WORK WAS PERFORMED EFFICIENTLY.WHAT WAS DONE WAS EXPLAINED THOROUGHLY.WARRANTY COVERAGE WAS CONFIRMED.DAN HELMBOLD CALLED ME TO SAY THE CAR WAS READY.THE SHUTTLE DIVER WAS RIGHT ON TIME.. More
by MARTIN.DATER
March 14, 2018
Laura Tallents is a pleasure to work with and so is the Bob Thank you for the wonderful service and Great and helping cashiers and Laura Tallents is the Best!! Everyone at Bob Johnson’s is a pleasure to deal wi Thank you for the wonderful service and Great and helping cashiers and Laura Tallents is the Best!! Everyone at Bob Johnson’s is a pleasure to deal with! Thank you for everything More
by LULU133312
Other Employees Tagged: John Brest , Lisa Boyer, Bill Simpson, Laura Tallents
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