"A Good Experience, but........... "
Overall, it was just a Good experience, but not a Very Good. I likely would have graded it much higher except for the two following events but for the following two events .
This was a cash transaction. No financing was involved. After the usual first documents were signed I was taken to the office of Finance Manager Eric Henderson under the pretext of making final payment for the car. Mr. Henderson was very professional, friendly, and pleasant, but he first pitched me a 20 minute service protection insurance program explaining it would cover certain repairs, maintenance, etc. You know the plan I speak of. I interrupted him 5 minutes into his presentation and told him I had no interest in it whatsoever. Mr. Henderson continued as though he didn't hear me. He went thru the plan it in great detail, then told me the cost was - as I recall it - approximately $8,000.
So here I sat, preparing to write a check for $40,000 + for a new car, tax, and fees, and now I'm told I should strongly consider purchasing an $8,000 insurance plan to cover all sort of possible future engine, transmission, and whatever else failures in a new car. There's a real confidence builder. I politely and patiently sat thru the rest of his 15 minute presentation. I told Mr. Henderson for a second time I was not interested, but he was not to be deterred. He actually asked me to explain to him for what reason I was turning it down. Here I am, a 79 year old man being asked to explain the reason why I am not purchasing a ridiculously overpriced insurance plan. Mr. Henderson should have graciously accepted my "No thanks" turn down the first time and moved on to concluding the transaction. But he didn't.
I once again told Mr. Henderson "No" that I did not want it. He then inquired if he reduced the $8,000 price would I then reconsider and purchase it If the Flemington Dealership can fairly and equitably sell the plan to me for lesser cost - let's say $7,000 just as an example - then why wasn't that the initial offer price to me? A questionable and discourteous practice which I turned down. Mr. Henderson turned the final sales documents to me for signature, and asked for the full payment. He had nothing further to sa to me, not even those two magic words, "Thank You".
Then, on June 6, Sales Associate Dan Keane contacted me saying my plates were in the shop, and i could come down and pick them up or he would FedEx them to me. I asked Dan to forward them to my home and he said he would. This was June 6. 2019.
Here we are almost 13 days later and I have not received the permanent tags or other documents from the dealer. Nor have I received any communication when they will arrive. The temporary paper tag expires in 9 days on June 29.
"Great people - great dealership"
I had a really great experience. The staff was very friendly and helpful. I was able to drive out the same day with my new car. I would recommend them to anyone
I was somewhat uncertain about what I wanted in a car when I hit the road on my search. Due to my busy life, it took me two weeks to research and try out vehicles. This was the third dealer I visited, after visiting two others closer to home. I arrived still uncertain about Subarus and which model I might want but I was guided through the process by Dan Keane. Dan proved a good listener, and a supportive salesman. I needed someone who was patient, who was informed about the larger world of cars and not pushy. I was pleased with the process and support at the dealership and am very happy with my car.
"Very Pleasant buying experience"
Dan made the buying experience very pleasant. Dan was very helpful in explaining the process for purchasing our new car, and worked through the process in a timely manner. He made sure we were comfortable through the entire process. What I really appreciated was the time he took to explain the features of our new car, something that has been missing in our previous purchases.
Recently bought a certified preowned vehicle and the team was excellent. They went out of their way to make sure the car had all the features I wanted including adding leather seats. The team was friendly and very customer focused.
"Tickets at work actually work!"
I used tickets at work to purchase a new car. I had several dealers in the area to choose from. I chose Flemington Subaru because they had the car that I was looking for at a great price! Other dealers had similar cars but they couldn't come near the price! They were very helpful, working with my schedule. We were in & out in a few hours, driving home in my new car.
"Wonderful! Great experience."
- Speedracer 100
Dan Keane and Eric Henderson were so helpful and patient. I especially was impressed with their focus on details. Thank you Dan , Eric and Subaru of Flemington!
"A terrific car buying experience at Flemington Subaru "
Actually, the same wonderful experience I had with them 20 years ago when I bought my first Subaru. Joe Iuzzolino is very knowledgeable and kind and the whole staff could not have been more accommodating. I love my car!!!
"Courteous, competent, kind, no pressure"
- Fran from Flemington
Buying a new car for me is a big deal. I keep cars for many years until I get tired of driving them. I made two trips to this dealership and ended up purchasing a wonderful 2018 Outback. The salespeople were terrific. I did not feel pressure, I did feel respected. Frank DeCraine introduced me to the certified pre-owned cars and Dan Keane was my salesman. Both men treated me well and with respect. I love the Outback I purchased and I'm appreciative that Dan and Frank offered no pressure whatsoever. Frank Santora went through the final paperwork with me and he too was respectful and professional. I would definitely recommend this dealership and these salesmen.
"Great Staff and Amazing Cars"
The staff at Flemington Subaru make you feel welcome the moment you walk in the door. On top of that, they're focused on making sure you get great prices on a nice selection of high-quality vehicles. Dan Keane showed me the ins and outs of my brand new car and explained all the pros, cons, and limitations of each of the (many) safety features in the current generation of vehicles. Alex Leist was working hard to make sure we could get the best numbers run through and kept us updated on what was going on. Eric Henderson explained all the extra features and service plans to make sure my car and I would be taken care of well into the future, while also ensuring me that I would always get the best of the best service from everyone who was there. This place is full of people who want you to have a great experience from beginning to end and I would recommend them to everyone and anyone looking to buy a car.