Dan Landrum | Page 14

Great experience Always a great experience at this dealership!! We get our cars serviced her and it has always been a great experience. Will definitely be back. Always a great experience at this dealership!! We get our cars serviced her and it has always been a great experience. Will definitely be back. More

by JOEFORMAN Verified Customer Verified Customer

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5 Stars only because of Dan. Dan went above and beyond to get all work promised at time of sale complete in one visit even though sales person forgot to write it up. Did not rece Dan went above and beyond to get all work promised at time of sale complete in one visit even though sales person forgot to write it up. Did not receive survey for car purchase. That did not go so well. May not be back... More

by TRUDAE Verified Customer Verified Customer

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Some good some bad The contracted work was done well. However they left scratches on a few areas of the paint I was not happy with. I did notify my sales rep who encoura The contracted work was done well. However they left scratches on a few areas of the paint I was not happy with. I did notify my sales rep who encouraged me to bring the car in. However I suffer from very bad back issues and it would be more of a hassle. More

by TUKAI Verified Customer Verified Customer

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Great!!! Awesome service would recommend. In and out fast service. Always pleased. Keep up the good work. Always updated with service stat. Great great great Awesome service would recommend. In and out fast service. Always pleased. Keep up the good work. Always updated with service stat. Great great great . Will return back for seric and sales More

by ISMAELMARTINEZ1978 Verified Customer Verified Customer

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Excellent Service / Fantastic People I pulled in on a Saturday only to schedule an appointment for my 10,000 mile service for sometime in the middle of the week . Dan told me to go in, h I pulled in on a Saturday only to schedule an appointment for my 10,000 mile service for sometime in the middle of the week . Dan told me to go in, have a cup of coffee, make myself at home and they would have me done in no time. I was like ... Wow.. Really !!! I was very impressed, I only came in to make an appointment and they took me right in. I was out in no time. Had the opportunity to visit with my sales rep Deleon while I waited. They make you feel like family. Thank You Toyota of Rockwall More

by rwallace5 Verified Customer Verified Customer

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Tired of Tire Trouble Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car of Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car off today, told them one of my tires was low on air, and told them I had a tire and wheel warranty. They said great, we will call you when it's ready. The first call I received they told me my tire was un reparable and they didn't have a replacement in stock. Then they call and say that it actually is reparable and it is ready. Then they call and say that they were wrong, it isn't reparable but they will have a new one for me the next day (Sunday). I decide I will just go get the car the following day. Then they call, a little over an hour before they close, and say that the tire isn't actually going to be there until Monday. My car spent all day there, and accomplished nothing. They simply could not put me in a rental because it is not in my warranty. Now I'm forced to drive over 100 miles on my spare, (back home, and to and from work) and risk having a flat tire on 635, pay out of pocket for a rental, or go buy a new tire somewhere else even though I already spent good money on a warranty. If I would have known how much of an inconvenience their tire warranty is, I would have passed. Clearly this Toyota is hurting majorly since they can not afford to be out a rental car for two days to best serve a customer. Or maybe mediocre service is just their thing. Either way, when I'm looking to buy my next Toyota, or have my current one serviced, I won't be coming here. More

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Nail in tire An indicator on the dash indicated that one or several tires had loss some pressure although they all looked fine to me. However, took it to Toyota of An indicator on the dash indicated that one or several tires had loss some pressure although they all looked fine to me. However, took it to Toyota of Rockwall and within minutes it was determined that there was a nail in one of the tires. They fixed in a matter of minutes, didn't even have the to finish a cup of coffee and we were back one the road. More

by ROBERTSCHLEIFER42 Verified Customer Verified Customer

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Great dealership, Great People Everyone we worked with was wonderful. Could not have asked for a better experience in buying our new truck .James Gammaro our salesman was awesome ju Everyone we worked with was wonderful. Could not have asked for a better experience in buying our new truck .James Gammaro our salesman was awesome just keep up the great work! More

by LOVEBUG0454 Verified Customer Verified Customer

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Good service Dan Landrum took good care of my vehicle, and provided wheel locks at no cost. I believe they should have been installed before we took delivery. Dan Landrum took good care of my vehicle, and provided wheel locks at no cost. I believe they should have been installed before we took delivery. More

by kevin.chilcoat Verified Customer Verified Customer

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bought car brand new from dealership with wheel protection When I went In for my free maintenance which cover tore rotations and oil changes they told me that I needed all 4 new tires because my tread was 2/32 When I went In for my free maintenance which cover tore rotations and oil changes they told me that I needed all 4 new tires because my tread was 2/32 I believe. Why did Toyota not warn me when my tread was getting low so that I could use my replacement warranty. But instead of warning me throughout the five services about my tread they waited until it was time for all four new tires and my warranty will not cover that because the tread was too low. Everything's been good so far besides this I feel like this is a scam just to make money. I did pay next or $20-$30 a month for my tire protection and I can't even use it. Also I'd like you to keep in mind that the Yokohama's that are on my car cost $170 apiece. So replacement with labor is over $1000. Long story short I could've had all my tires replaced for free at Toyota would've warned me that my tread count was low. Juan Chavez 2014 Scion tC More

by JUANANTONIO817 Verified Customer Verified Customer

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