Dan Pope | Page 49

Amazing dealership . Great people to work with. The service department is amazing and do quality work the sales staff is always friendly and there to help highly recomme . Great people to work with. The service department is amazing and do quality work the sales staff is always friendly and there to help highly recommend this dealership More

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Great quality of customer service, and proffesional Work I brought our 2011 Sienna in on a air bag recall and to have an analysis due to a maintenance message of VSC asking us to take the van in to a dealer. I brought our 2011 Sienna in on a air bag recall and to have an analysis due to a maintenance message of VSC asking us to take the van in to a dealer. I have on occasions stopped at other Toyota dealers for work (Coon Rapids & Minnetonka. Then I had work done about 18 months ago Saint Cloud Toyota and the difference between your dealership and the other two was the difference between night and day. You out performed the other dealers on pricing, clean-ness, , quality of work, and customer service. I would also like to add that I am currently retired. When I was working I was a plant manager for 300 people in all departments and if I could have I would have cloned your service manager (Dan Pope). His customer service skills are of the highest quality. I am sure you know how important it is to have great customer skills, while meeting your other responsibilities, and having on going customers due to a great experience with your representative. GREAT EXPERIENCE!!!!!!! More

by jpvon Verified Customer Verified Customer

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Great service. They have a quote over the phone for the repair and they stuck to the estimate which doesn’t always happen in the service business. Repair was done in They have a quote over the phone for the repair and they stuck to the estimate which doesn’t always happen in the service business. Repair was done in quick order which was nice to not have to wait long. More

by tbosacker Verified Customer Verified Customer

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Transmission check I had them check out my transmission since its my first Toyota. I had a great experience and they were very helpful. I would go there again in a heart I had them check out my transmission since its my first Toyota. I had a great experience and they were very helpful. I would go there again in a heartbeat More

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20,000 mile service update Great service in a very timely manner. All staff was friendly and helpful.!! I was happy that they even washed my car so thank you for that. Great service in a very timely manner. All staff was friendly and helpful.!! I was happy that they even washed my car so thank you for that. More

by jmanetas Verified Customer Verified Customer

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Efficient, worth my time Great, efficient staff that are good at communicating. Dan Pope assured me the my wheel-pulling should get better after a tire rotation and that if i Great, efficient staff that are good at communicating. Dan Pope assured me the my wheel-pulling should get better after a tire rotation and that if it isn’t better, that I should call immediately and have it looked at. That gave me relief that things will be fine More

by JANDSREVOIR Verified Customer Verified Customer

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Quick and Efficient I was very pleased that I was able to get my vehicle serviced so quickly to my satisfaction. My windshield wiper broke while I was driving and I just I was very pleased that I was able to get my vehicle serviced so quickly to my satisfaction. My windshield wiper broke while I was driving and I just drove right to Toyota and Dan put a new one on for me. I was impressed that he was able to do it himself without having to get a technician to do it. More

by saundraol Verified Customer Verified Customer

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Expensive wheel bearing repair I recently bought tires at a retailer not the dealer, and asked them about a noise in the left front. They mounted the tires, diagnosed the bad wheel I recently bought tires at a retailer not the dealer, and asked them about a noise in the left front. They mounted the tires, diagnosed the bad wheel bearing, and estimated $475 to do the repair. Being loyal to and trusting St. Cloud Toyota's work, I brought the 2005 Prius to them. I was ready to pay the $100 (?) diagnosis fee, but I was a bit surprised to learn that their estimate for the work was over $820. Having invested the diagnosis fee, I authorized the work. That price difference will cause me to rethink whether I bring the 2005 or the 2006 Prius back for expensive repairs. I have no issues with service, workmanship, or personnel. The "book price" for toyota repairs seems a bit steep, especially for my older vehicles. More

by HappyPriusDriver Verified Customer Verified Customer

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Pleased with Service Dan was very polite and helpful and I received the service that I expected. I also enjoy the rides with Tom the driver we have good conversations. I a Dan was very polite and helpful and I received the service that I expected. I also enjoy the rides with Tom the driver we have good conversations. I am usually pleased with the service and have had very minimal times when things did not go quite like they should have. All-in-all I will continue to utilize the service at St Cloud Toyota. More

by saundraol Verified Customer Verified Customer

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Check engine light The check engine light came on in my 2016 RAV4. Technically I was over the manufacturer warranty for miles. The service team checked over my vehicle a The check engine light came on in my 2016 RAV4. Technically I was over the manufacturer warranty for miles. The service team checked over my vehicle and provided me with reassurance and peace of mind that everything was ok for no charge. More

by DEBROSENKRANS Verified Customer Verified Customer

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