Dan Resch | Page 33

The advisors are very helpful and knowledgeable. They are great at explaining things in a way that I can understand the issues. They are great at explaining things in a way that I can understand the issues. More

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The one person sales model is ineffective and cumbersome. I dealt with 4 people and consistently had to deal with notes being transferred poorly from one rep to the next. After I bought the vehicle I noticed I dealt with 4 people and consistently had to deal with notes being transferred poorly from one rep to the next. After I bought the vehicle I noticed an issue and it took days for someone to respond to me although I contacted multiple people. The phone line is always busy. However I enjoyed the pride the staff took in the quality of the vehicle. I purchased a used car and felt I walked away with a new car experience. Maintenance on the vehicle was above average. Staff was friendly and accommodating. Vehicle was detailed before purchase in the freezing cold. Coffee and snacks offered during paperwork. Overall a good experience but on the other side of the purchase the quality of service and communication decreased dramatically More

by williams.tristian Verified Customer Verified Customer

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Jeep after 1 day having same issue with engine light, called to get Jeep back in for service told the next appointment would be mid January. Adviser said would have manager call me back to work Jeep in called to get Jeep back in for service told the next appointment would be mid January. Adviser said would have manager call me back to work Jeep in earlier as I already waited for appt and paid for repairs and have not heard back from anyone. I don’t think the service myself and warranty company paid for is what’s wrong with Jeep. More

by blgroenke Verified Customer Verified Customer

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Dealership was helpful with questions I had about my purchase. We went over information and my questions were answered. purchase. We went over information and my questions were answered. More

by jess_scsu Verified Customer Verified Customer

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Takes too long to get an appt. I don’t have 4 weeks if I have a problem. I am actively trying to move away I don’t have 4 weeks if I have a problem. I am actively trying to move away More

by joseph.stark Verified Customer Verified Customer

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They were able to get us in before our appointment. They also get the work done quickly even before 2 big holiday seasons. They also offered to wash our van at our last visit. Even asked about our a They also get the work done quickly even before 2 big holiday seasons. They also offered to wash our van at our last visit. Even asked about our antenna topper before washing. Small details! We really appreciate the customer care we have received from the Walser CJDR service department as well as the Walser Nissan Coon Rapids service department. More

by jennifer.crawford0 Verified Customer Verified Customer

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Fixed the vehicle, could have used more information on timeline. Overall satisfied in service provided. timeline. Overall satisfied in service provided. More

by ANDY.WIECHMAN Verified Customer Verified Customer

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I had several issues along the way but Adrian was quick to find solutions. Thanks Adrian to find solutions. Thanks Adrian More

by Turbotom1977 Verified Customer Verified Customer

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I’m hesitant to use another dealership for my warranty service needs be your service department is more thorough and efficient than others I have experienced. It’s hard to walk away from excellence! service needs be your service department is more thorough and efficient than others I have experienced. It’s hard to walk away from excellence! More

by MMCCRACKEN Verified Customer Verified Customer

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Very easy to work with and they did a wonderful job on our van repairs our van repairs More

by RTKATSKEE Verified Customer Verified Customer

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