Dan Russell | Page 4

Great people were nice friendly. waiting area very nice free snacks and coffee.service was timely not a long wait.I would go again waiting area very nice free snacks and coffee.service was timely not a long wait.I would go again More

Report | Print

Service is excellent and Dan is very good at taking care of things and doing what he says without the constant back and forth with a manager. of things and doing what he says without the constant back and forth with a manager. More

Report | Print

I would like to thank the Montrose Ford for helping me through a difficult stretch. We were able to purchase a car for my wife and the experience was very pleasant. My wife was sick during most of the t through a difficult stretch. We were able to purchase a car for my wife and the experience was very pleasant. My wife was sick during most of the transaction, which started on line. Dan catered to our needs via the internet and when we visited the shop, Will was outstanding. I would highly recommend this dealership to anyone who asks. More

Report | Print

As usual Montrose and Dan did a fantastic job. Teh process was done in a timely manner and professional! Teh process was done in a timely manner and professional! More

Report | Print

great service and very professional and punctual. Employees very friendly and asked if they could do anything. Employees very friendly and asked if they could do anything. More

Report | Print

Spencer C set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Spencer was responsive, extremely knowledgeable, not only about the vehicle customer experience. From the moment I reached out with a brief inquiry, Spencer was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Montrose Ford attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Smooth transaction and very helpful staff made my second car buying experience from Ford easy. Thanks again for the great help! More

Report | Print

Matt and Dan made the process of purchasing a new Expedition Max smooth and easy! Expedition Max smooth and easy! More

Report | Print

Don't buy anything from this place. Unless you want a broken car that wont get fixed! broken car that wont get fixed! More

Report | Print

**Attention Scammer Dealership**Montrose Ford in **Attention Scammer Dealership** Montrose Ford in Fairlawn, Ohio I saw this 2020 GT500 listed on eBay for sale and contacted Daniel Russel “Sales Ma **Attention Scammer Dealership** Montrose Ford in Fairlawn, Ohio I saw this 2020 GT500 listed on eBay for sale and contacted Daniel Russel “Sales Manager” after a little back and forth talk we came to a deal on a price and they pulled the listing down as you can see in the photo. They sent me the credit app as you can see in my email they ran my credit and got it approved through Ford with a Mike in their finance department. Just a normal deal as many of my other car purchases, “well so I thought.” I was supposed to get the paperwork in the mail on Thursday or Friday and didn’t show up, so I called the dealership and texted Daniel asking where is my paperwork as you can see in the text screen shot. After some waiting I get a text saying the original guy that ordered it wants it now, I’m like I don’t care what does that have to do with me? We made a deal! (As you can see in my screen shot) Pissed off, I call the the “GM Joe Dyer” who is trying to screw me out of the deal and asked what is up? I told him I made a deal with Daniel, you ran my credit, got it approved and now you are snaking the car out from underneath me? He just said yes! What the actual F! Am I wrong here thinking they can just snake a car away after the deal was made and the ran my credit under false pretenses just to take the car and sell it to someone else? The deal was literally done with me already I was paying 17k over sticker, I think they were offered more without telling me, that’s the only thing that makes sense from the people I have talked to. I’m going to find out what recourse I have because this is just wrong and bad business! Joe Dyer “the GM” said “well we like to have back up buyers” why the xxxx would I have them run my credit to be a back up buyer, that the dumbest crap I have ever heard! More

Report | Print

Great Experience Tricia was honest and forthcoming about our warranty options. I brought in another extended warranty quote, from a company deceptively trying to show Tricia was honest and forthcoming about our warranty options. I brought in another extended warranty quote, from a company deceptively trying to show their affiliation with Ford, and Tricia explained what it really was. More

Report | Print