Dan Russell | Page 5

Spencer C set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Spencer was responsive, extremely knowledgeable, not only about the vehicle customer experience. From the moment I reached out with a brief inquiry, Spencer was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Montrose Ford attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Smooth transaction and very helpful staff made my second car buying experience from Ford easy. Thanks again for the great help! More

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Matt and Dan made the process of purchasing a new Expedition Max smooth and easy! Expedition Max smooth and easy! More

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Don't buy anything from this place. Unless you want a broken car that wont get fixed! broken car that wont get fixed! More

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**Attention Scammer Dealership**Montrose Ford in **Attention Scammer Dealership** Montrose Ford in Fairlawn, Ohio I saw this 2020 GT500 listed on eBay for sale and contacted Daniel Russel “Sales Ma **Attention Scammer Dealership** Montrose Ford in Fairlawn, Ohio I saw this 2020 GT500 listed on eBay for sale and contacted Daniel Russel “Sales Manager” after a little back and forth talk we came to a deal on a price and they pulled the listing down as you can see in the photo. They sent me the credit app as you can see in my email they ran my credit and got it approved through Ford with a Mike in their finance department. Just a normal deal as many of my other car purchases, “well so I thought.” I was supposed to get the paperwork in the mail on Thursday or Friday and didn’t show up, so I called the dealership and texted Daniel asking where is my paperwork as you can see in the text screen shot. After some waiting I get a text saying the original guy that ordered it wants it now, I’m like I don’t care what does that have to do with me? We made a deal! (As you can see in my screen shot) Pissed off, I call the the “GM Joe Dyer” who is trying to screw me out of the deal and asked what is up? I told him I made a deal with Daniel, you ran my credit, got it approved and now you are snaking the car out from underneath me? He just said yes! What the actual F! Am I wrong here thinking they can just snake a car away after the deal was made and the ran my credit under false pretenses just to take the car and sell it to someone else? The deal was literally done with me already I was paying 17k over sticker, I think they were offered more without telling me, that’s the only thing that makes sense from the people I have talked to. I’m going to find out what recourse I have because this is just wrong and bad business! Joe Dyer “the GM” said “well we like to have back up buyers” why the xxxx would I have them run my credit to be a back up buyer, that the dumbest crap I have ever heard! More

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Great Experience Tricia was honest and forthcoming about our warranty options. I brought in another extended warranty quote, from a company deceptively trying to show Tricia was honest and forthcoming about our warranty options. I brought in another extended warranty quote, from a company deceptively trying to show their affiliation with Ford, and Tricia explained what it really was. More

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Dan is the Man! I have purchased four vehicles from Dan Russell at Montrose Ford. I shop at Montrose because Dan always finds me what I am looking for and gets me th I have purchased four vehicles from Dan Russell at Montrose Ford. I shop at Montrose because Dan always finds me what I am looking for and gets me the best price the first time. I don't even haggle because I know he has already prepared the best deal possible for me. I will continue to purchase through Montrose as long as Dan is there. More

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Highly recommend montrose ford I have bought several vehicles from Montrose Ford and it has always been a great experience. Dan Russell has always been my salesman and he has always I have bought several vehicles from Montrose Ford and it has always been a great experience. Dan Russell has always been my salesman and he has always made the process seamless. Whether I’m trading in a car or just buying one he has made the process easy! More

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Great service It was an easy process leasing a car. Everything went very smoothly. Dan was a pleasure to work with. Will be back to Montrose Ford! It was an easy process leasing a car. Everything went very smoothly. Dan was a pleasure to work with. Will be back to Montrose Ford! More

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