Dan Shepherd

Deception. . a core business principle! Dan Shepherd doesn't act in good faith and Michael Clements approves. Vehicle MSRP includes destination/freight charge . a core business principle! Dan Shepherd doesn't act in good faith and Michael Clements approves. Vehicle MSRP includes destination/freight charge although winegardner advertising is deceptive in that the "price reduction below MSRP" and "Total E-Savings" also include the destination/freight charge. They even note that the price reduction is available to all, but then add the destination/freight back into the vehicle cost on the purchase order. The vehicle description states that the "Price does not include applicable tax, title, license, processing, documentation and/or electronic filing fees and freight" and there's another disclosure statement if you scroll to the bottom of the vehicle advertisement that states "All new vehicle internet prices exclude tax, tags, destination, and a processing fee of $500 (not required by law)." Buyer beware! More

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I had bought my car and delivered in 4 days from MD. To VA it was everything promised and much more sales was great deliver was awesome I will return. I strongly suggest anybody to deal with Pedro. Than To VA it was everything promised and much more sales was great deliver was awesome I will return. I strongly suggest anybody to deal with Pedro. Thanks again guys job well done. More

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The Team at Jack Winegardner Chevrolet Was Awesome, from the first Minute I Spoke to Mr Michael to set up an appointment, then he set me up with on Aaron who really to the time to Show me The Truck I was lo the first Minute I Spoke to Mr Michael to set up an appointment, then he set me up with on Aaron who really to the time to Show me The Truck I was looking for. I just want to say thank you to the whole Team, the purchasing experience was Amazing they all took the time to explain everything I Never for a Second felt pressure into buying, they understood my needs and Met my expectations. Thank you Team at Jack Winegardner Chevrolet for my 1500 Silverado Custom. More

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I had a wonderful experience purchasing my 2023 Traverse from this dealership. The whole sales team as well as the finance staff was professional and helpful. Dan Shepherd, the sales manager went above an from this dealership. The whole sales team as well as the finance staff was professional and helpful. Dan Shepherd, the sales manager went above and beyond to ensure I got the exact vehicle I wanted. He was patient, understanding and communicated clear and concise through the whole process. I will 100% recommend this dealership and team to anyone looking for an amazing car buying experience. More

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Dan, Aaron, and Hollis hands down the best to work with. I drove over three hours to purchase my new car and will definitely recommend and will buy from this dealership again. All staff members were top not I drove over three hours to purchase my new car and will definitely recommend and will buy from this dealership again. All staff members were top notch. Made my husband and I feel like we were at home. Never seen a car dealership like this one. Dan and Aaron are great folks to work with and Hollis finance Director was out of this world. Very knowledgeable and work with us in a timely manner. More

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Complete and Utter Devastation! I was lied to and I was robbed! It’s a long story but I only have so much space here, so here goes the shortened version: 1/10 of this year is was I was lied to and I was robbed! It’s a long story but I only have so much space here, so here goes the shortened version: 1/10 of this year is was in a car accident that totaled my car and so now I’m in need of a new car. Now I was already planning on buying a new car this year, so I had already done a lot of research and I knew what I wanted. I was specific in the look and trim level and so forth. I wasn’t having any luck here, so I extended my search out of state, I live in Boston, MA. I found a car in MD at this dealearship and I explained what was going on and they were going to work with me. They knew I wouldn’t get there for two weeks (insurance processing and I work at a school). Now this is a direct quote said to me “Now I have to tell you that Maryland State law says that if someone comes onto the dealership and wants to buy the car on the spot, I am obligated by law to sell them even if there’s a deposit on the car.” ($1,000 deposti). I’m not from Maryland, so as non-sensible as this sounds, I said ok, but please don’t sell her, let me know if you need more money, just let me know what you need. I keep him posted, when I got the check and that I would be there Saturday, He said ok see you then. Thursday, as I’m pulling into the parking lot of the rental place to return my rental (one month to the day of my accident), I get a call from the dealership. Yes, you guessed it. He proceeds to tell me that the car was sold the day BEFORE and that he was sorry. I was dumbfounded, at a loss for words (I think all I got get out was “Oh my God no”, my head was spinning, I was utterly devastated!!! Now what you have to understand is it wasn’t the loss of the car, it was my entire journey through this ordeal. I’m still dealing with the traumatic experience of the car accident (which I’ve never been in an accident), dealing the physical pain of the accident, jumping through hoops to get everything ready for the car that I want to purchase in a different state. Insurance all set and paid for (Yes, All paid for – I had a plan). Non-refundable one-way Amtrak tickets ($190) for myself and my son who was taking the trip with me to help drive and so that I’m not alone (all the changes he had to do at his job). Hiring a dog sitter for our dogs. Finally (this is my fault) I foolishly let myself get excited about buying this car on that day! Before that I didn’t let myself get excited or anything at all but now I’m so close, only two days away. I’m ready, I’m happy, I’m giddy, and I’m all smiles. So to get this call when I got it, it just Broke me. Now like I said this is a long story but I have to kind of jump to the end. Now it’s Saturday and I’m in Maryland (because I don’t have a $ tree and throwing away $190 is not an option. This new dealership told me that I was lied to because there is no such law in Maryland. So I was lied to, you could have worked with me, it was only two days, no honesty. Why would anyone come in to your dealership and put a deposit down, if it doesn’t mean anything and anyone can just come and buy the car right from under you. You didn’t have the mind and consideration to give me a call and let me know the error that happened regarding returning my deposit. I had to log into my account and have a freaking near stroke to find an additional $1,000 taken out of my account, no integrity or transparency. So you can’t be trusted because you lie. Your priority is the sale and not the customer which is very poor customer service. You robbed me!! Yes, you stole my joy! You work hard to get what you want and it’s supposed to be an exciting and happy time and joyful experience being able to buy a new car and that was all completely taken away from me. I’m grateful that I was able to buy and get my car, but all I feel inside is defeated. Honesty, Integrity, and transparency will take you further in the long run… More

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Dan Shepherd and Tiffany Johnson were great to work with! No pressure and expedited everything as much as possible. No pressure and expedited everything as much as possible. More

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