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Dan Surges
238 Reviews
238 Reviews of Dan Surges
Verified Customer
August 16, 2020
Consistent Positive Customer Service Brings Repeat Business I have purchased three new Acuras over the past 12 years . Each has been serviced exclusively at Acura of Brookfield. Both the new car purchase expe I have purchased three new Acuras over the past 12 years . Each has been serviced exclusively at Acura of Brookfield. Both the new car purchase experience and follow-up service have been top notch. I have always been treated fairly and feel that my best interests have been honored and respected. More
by RBERGMAN1
Other Employees Tagged: Gary Krier, Colin Fiedler , Brian Chilson, Keith Cohen, Roger Meeker
August 03, 2020
The service technician tried to oversell service needed for my visit. Disappointed they there was no explanation prior to telling me this information. Felt I was taken advantage of for my visit. Disappointed they there was no explanation prior to telling me this information. Felt I was taken advantage of More
by cweyker1
July 24, 2020
Always treats me well.. ! I have been a repeat customer of Acura of Brookfield for over 7 years now. Ever since I moved to this area, I have been availing their services. All I have been a repeat customer of Acura of Brookfield for over 7 years now. Ever since I moved to this area, I have been availing their services. All of their service techs have been fantastic but I would definitely like to mention Mr Colin Fiedler who I have been working with the most. I trust Colin to do everything right by me and much appreciate the attention he gives towards my needs. He is always easy to talk to and he will go above and beyond to help me out. Even though I ended up with leasing my latest vehicle from another dealership (due to a quote that Brookfield could not match), I had no problem going back to Acura of Brookfield for my service needs. They never discriminated against me nor did they treat me any differently because of that, which I really appreciate. Once again, I give Acura of Brookfield's service team 5 stars for their excellent service and customer satisfaction. Keep up the good work and Thank you once again More
by Deepak
Other Employees Tagged: Stuart Beispiel, Gary Krier, Colin Fiedler
July 23, 2020
I have purchased 7 Acura’s at Acura Of Brookfield.. I have always received good service for my Acuras. I recommend Acura of Brookfield whenever people ask me about how I am treated. That is why I have p I have always received good service for my Acuras. I recommend Acura of Brookfield whenever people ask me about how I am treated. That is why I have purchased new Acura’s here. I More
by PETECHR@WI.RR.COM
Other Employees Tagged: Terry Truttschel, Rich Bravata, Gary Krier, Colin Fiedler , Roger Meeker
July 10, 2020
Great visit Everything was handled politely, professionally and efficiently. I especially appreciated that the fuel pump needed for a recall was located despite t Everything was handled politely, professionally and efficiently. I especially appreciated that the fuel pump needed for a recall was located despite these fuel pumps being in short supply. My sole concern was that the pre-visit quote for a towing hitch did not include the labor charge. The service rep did call to alert me to this before work was actually started on this item. More
by lawrences2005
July 08, 2020
Service was poor they couldn't diagnose my transmission. They said they could on the phone. All they did was check for code and said sorry their are no codes. I could have told you that. Wast of my time and They said they could on the phone. All they did was check for code and said sorry their are no codes. I could have told you that. Wast of my time and money. I brought the car to you because you should have the tools to scan your brand of car! Nope all i got was its something internal! Well don't you have the tools to figure that out! I went to the dealer for a reason you should have the tools to figure out whats wrong. Very unsatisfied with the service I got from you and stole $75 for a obd scan that I can do! He didn't ask if their was a check engine light on. I told him the transmission needs to be checked out its not working properly. I asked what they did and said obd scan and check fluids. I did that already. So I hauled it their just so they could tell me what I already know their are no codes and the fluid is ok and The transmission has an issue. Don't you have the tools to diagnose the transmission your the dealer of the car. I want to not pay for what I already new. More
by rgrahan15
July 07, 2020
Just outstanding service provided in every aspect . Service writers are very helpful and we appreciate the contact to discuss prior to beginning repairs Acura of Brookfield always provides timely, . Service writers are very helpful and we appreciate the contact to discuss prior to beginning repairs Acura of Brookfield always provides timely, professional and complete service as their diagnosis requires. The use of loaner vehicles is greatly appreciated while work is being accomplished We are 20+ year customers and have never been disappointed in the dealership. Frank and Trude Pletcher More
by auclsm
Other Employees Tagged: Gary Krier, Colin Fiedler
July 06, 2020
Work was done quickly & to my satisfaction.Why Work was done quickly & to my satisfaction. Why twenty-five words? The loaner was a bigger car & automatic. I am not used to driving an automatic. Work was done quickly & to my satisfaction. Why twenty-five words? The loaner was a bigger car & automatic. I am not used to driving an automatic. More
by debbiedu55
Other Employees Tagged: John Parker , Michael put my A/C on before I got in my car to leave. It was hot out, so much appreciated.
