Dan Surges
Dan Surges at Acura of Brookfield
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Dan Surges | Page 3

Service Advisor

Acura of Brookfield

19180 W Bluemound Rd
Brookfield, WI 53045

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238 Reviews
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238 Reviews

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238 Reviews of Dan Surges

July 29, 2021

Dealership Rating
Employee Rating

Service and sales people work very hard to solve any problem. They listen carefully and are attentive to our needs. Cashier is a friendly person and works quickly to complete our transaction. More

by JOHN@TMCMARKETING.COM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Bravata , Gary Krier

Jul 30, 2021

Acura of Brookfield responded

We appreciate this wonderful feedback.

July 29, 2021

Dealership Rating
Employee Rating

Outstanding. IService team consistently awesome. Outstanding. I Service team consistently awesome. Richard awesome in sales too. Overall professional and helpful staff a big reason why i I’ve bee More

by Tmsfyi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gary Krier , Ron Hoff , Collin

Jul 30, 2021

Acura of Brookfield responded

Thank you for sharing this incredible review about your outstanding experiences. We appreciate your continued loyalty.

July 27, 2021

Dealership Rating
Employee Rating

The prompt service and customer service perks are appreciated. The heads up on what’s going to or where service is promptly needed is very helpful. More

by DEBROWN7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 28, 2021

Acura of Brookfield responded

Thank you for sharing this great feedback from your recent service visit.

July 22, 2021

Dealership Rating
Employee Rating

Disappointed no loaner for $500+ job!Had to get picked Disappointed no loaner for $500+ job! Had to get picked up both times by my wife and very disruptive during the day when trying to work. More

by gwehking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jul 23, 2021

Acura of Brookfield responded

Thank you for your feedback from you recent service visit. I would like to apologize that a loaner was not available. The global supply chain shortage has affected many aspects of our business. Thank you for taking my call to discuss this in more detail. If you have any additional questions or concerns, please do not hesitate to reach out. Respectfully, Colin Fiedler Service Manager 262-439-6032

July 21, 2021

Dealership Rating
Employee Rating

My 2020 MDX was in for a B16 service. The overall experience was great. First quality service and customer care. Will always return for service More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 22, 2021

Acura of Brookfield responded

Thank you for this wonderful feedback from your recent service visit.

July 19, 2021

Dealership Rating
Employee Rating

Clean, professional service, courteous, knowledgeable, timely, Thanks for the wonderful customer service. Could not have done it without you. You made me happy. 25 words More

by jpeschman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 20, 2021

Acura of Brookfield responded

Thank you for the feedback from your recent service. Sorry for the 25 word limit.

Jul 20, 2021

jpeschman responded

You guys are great!

July 16, 2021

Dealership Rating
Employee Rating

Always an easy experience from start to finish! Everyone is kind and courteous. Wouldn’t go anywhere else. Thank you Brookfield Acura team 10 Stars! More

by Bonnie H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 19, 2021

Acura of Brookfield responded

Thanks for sharing this incredible review.

July 12, 2021

Dealership Rating
Employee Rating

Service department is awesome as usual. I got caught up at work at was almost an hour late to my appt. They still got me in and looked at my MDX. When the repair could not be completed on time, they brou More

by SDHEFLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 19, 2021

Acura of Brookfield responded

It is great to hear about your incredible service experience. Thanks for sharing.

July 12, 2021

Dealership Rating
Employee Rating

I brought my car here and all of my service here and always get good quality service here. I would probably buy my next car here. More

by gsteudeljr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 19, 2021

Acura of Brookfield responded

Thank you for sharing this great review.

July 09, 2021

Dealership Rating
Employee Rating

Consistently great service. Been with them 15+ years. Tried concierge service for first time and loved this option for its convenience. Everything clearly explained, no surprises. More

by GATORHARTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2021

Acura of Brookfield responded

Thank you for your continued loyalty over the last 15+ years. We are thrilled to hear that you loved our Concierge Pick-Up and Delivery Service.

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