Dan Walsh

I am very pleased with your workers and waiting time! I like being told what was needed to do and my car is in great shape! Thank you so much! I like being told what was needed to do and my car is in great shape! Thank you so much! More

by ktmeow Verified Customer Verified Customer

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Milo does a terrific job updating me on my service needs, truly professional. Thanks again. truly professional. Thanks again. More

by Shawn.kerr42 Verified Customer Verified Customer

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Jacob Staub and the rest of the Service Team always make the experience pleasant quick and worry free. the experience pleasant quick and worry free. More

by scarff7763 Verified Customer Verified Customer

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Very thorough on the service. Great customer service. They told me exactly what was needed and kept me informed on the progress. They also finished in a very timely manner Great customer service. They told me exactly what was needed and kept me informed on the progress. They also finished in a very timely manner More

by repovse Verified Customer Verified Customer

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The dealership is well staffed. However, they're extremely busy so much so that I believe things are being lost.In the details when it comes to customer service However, they're extremely busy so much so that I believe things are being lost.In the details when it comes to customer service More

by lorettagaffney21 Verified Customer Verified Customer

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The service at Koons Toyota was excellent. Everyone in the service department was friendly and professional. My inspection was on time and thorough. Everyone in the service department was friendly and professional. My inspection was on time and thorough. More

by JAYBBLUES Verified Customer Verified Customer

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Todd and his Yeam do an awesome job every time. Definitely a fan of Koons Toyota. Definitely a fan of Koons Toyota. More

by chuckfusco123 Verified Customer Verified Customer

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Excellent service and courteous, minimum waiting time. Highly recommend Koons to other drivers, will certainly return for service. Highly recommend Koons to other drivers, will certainly return for service. More

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We bought a Yukon XL last month and within 3 weeks of owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted m owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted me to drive it to len stoler, so I had to suggest getting it towed so it didn’t cause anymore damage. Luckily we purchased a top of the line warranty bc if not we’d be out about 6k right now. When we asked for some compensation, from koons, the assistant manager kept dodging my husband and my calls, said he would call us at a certain day/time - he wouldn’t, and kept saying he would speak with the general manager, which he didn’t. We had to call back and bug him at least 3-4 more times before we were given any answers. We originally asked they extend the mileage on the warranty we purchased…..the only compensation we were given was covering the towing fee and our $250 deductible for the warranty to repair the engine. We wanted to return the vehicle beings we hadn’t even owned it a month! We were told over and over “unfortunately we can’t always see every issue within the engine”. We dropped about 50k on a vehicle and were treated like a huge bother to them. My trust in this company is zero to none, I would never recommend anyone to purchase a vehicle from here after what we went through. Go somewhere they treat you like a paying customer not like you’re a bother - and where you can actually get thing’s resolved, not to be told, “I’ll call you back” a million times. Like I said, if it wasn’t for us purchasing the warranty we’d be out a lot more money right now More

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Unfortunately, the Service Advisors receive financial incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on th incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on the parts. I recently started using an independent mechanic in my neighborhood (ProCare Auto in Reisterstown). They specialize in Toyota and Lexus vehicles and the mechanics are fully certified. I consistently pay 1/3 the cost for the exact same service with OEM parts. AVOID the Koons Toyota Westminster Service Department. Unscrupulous service advisors with questionable sales tactics. More

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