Larry Conaway

The brake job and oil change was done properly but the failure to put one of our hubcaps on correctly caused us to lose it on the way home. failure to put one of our hubcaps on correctly caused us to lose it on the way home. More

by wevt6110 Verified Customer Verified Customer

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Initial scheduling with AI got it all wrong. Wrong car. Wrong person. Wrong owner. Did not identify problem clearly. Took over and hour and 15 minutes just to change out a headlight bulb and it Wrong car. Wrong person. Wrong owner. Did not identify problem clearly. Took over and hour and 15 minutes just to change out a headlight bulb and it cost over $95! I even had an 8 am appointment and I arrived early. Koons always tries to add on unnecessary repairs like their favorite air cabin filter. Waiting area was poorly lit for reading. The stale air smelled terribly of stale bad coffee and cigarettes. Very gross! More

by BEAM Verified Customer Verified Customer

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Over the visit was good. The onboard computer was not quite reset so we required a return to have the warning lights set back but that was quick and easy. The onboard computer was not quite reset so we required a return to have the warning lights set back but that was quick and easy. More

by ardon0 Verified Customer Verified Customer

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Service was great and would recommend the service center. Courteous and timely. Relatively painless! Thanks! Courteous and timely. Relatively painless! Thanks! More

by seadylpatrick Verified Customer Verified Customer

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Service was excellent. The staff were very helpful. Car was done on time with no problems. I’ll be scheduling my next service with this location. The staff were very helpful. Car was done on time with no problems. I’ll be scheduling my next service with this location. More

by dkanz49 Verified Customer Verified Customer

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Cory Colassard gets an A+, Todd Eckard gets an A+, and I like the entire Koons dealership team! When the day comes and I want a new car, chances are, it's going to be another Toyota, from Koons! :) like the entire Koons dealership team! When the day comes and I want a new car, chances are, it's going to be another Toyota, from Koons! :) More

by russell.w.appler Verified Customer Verified Customer

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Staff was friendly and work was completed efficiently. Communication was excellent. Overall experience was very good. Communication was excellent. Overall experience was very good. More

by birminghamdesign Verified Customer Verified Customer

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First time here. Enjoy the service will be bringing my car here for all services 😀 Enjoy the service will be bringing my car here for all services 😀 More

by mcknight.thrifty Verified Customer Verified Customer

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Professional, Courteous , and the fix was accomplished an hour sooner than expected. Very good experience. hour sooner than expected. Very good experience. More

by gimmeshelter74 Verified Customer Verified Customer

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It was a good experience. My appointment was on time. The waiting area was nice and I received text messages letting me know when my car was ready. I was in and out in less th My appointment was on time. The waiting area was nice and I received text messages letting me know when my car was ready. I was in and out in less than an hour. More

by nora.whitmore75 Verified Customer Verified Customer

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