Dana Arnold | Page 56

I am extremely disappointed that you sold the car we committed to driving to get on Monday. I spoke to the finance manager this morning, he asked what time we would be down, loan approved at 3.05%. My w committed to driving to get on Monday. I spoke to the finance manager this morning, he asked what time we would be down, loan approved at 3.05%. My wife had to make a trip to PA to see her mother, with her father recently passing. I provided all the assurance we would take the car. Judy just called and said another salesperson sold the car. We will not consider your dealership in the future. I will also share with my family in Frankfort our experience with Glenn. Disappointed, Doug Gabbard More

Report | Print

Glenn Toyota offers not only a great product, but personable and capable staff. They are extremely friendly and helpful. Skeet Tuttle is a no-pressure salesperson who makes you feel at home, explai personable and capable staff. They are extremely friendly and helpful. Skeet Tuttle is a no-pressure salesperson who makes you feel at home, explains everything and goes the extra mile to make buying a Toyota a good experience. Dana Arnold was helpful with current Toyota financing and with clearing up a minor problem with a title. He's easy to talk to and made sure it was a smooth process. Randy (sorry for not knowing his last name) gave me a valuation on my existing vehicle and was both professional and easy to work with on the price. When I was leaving in my new Highlander, Mr. Toole came out to thank me for buying from Glenn Toyota. It was an overall good experience, made possible by staff who know their jobs and know how to treat customers. More

Report | Print

Very prompt and friendly greeting. Knowledgeable and likable. Not a typical salesman pitch, watches out for customer's best interest. The dealership is very clean and modern. likable. Not a typical salesman pitch, watches out for customer's best interest. The dealership is very clean and modern. More

Report | Print

After several unsavory buying experiences from other dealerships in the Central KY Area, it was very refreshing to work with Brian. It was very different experience with no pressure and lots of helpful dealerships in the Central KY Area, it was very refreshing to work with Brian. It was very different experience with no pressure and lots of helpful information given for financing and additional optional upgrades. Will definitely go back for our next Toyota to this dealership. Big thanks to Brian & Dana. More

Report | Print

I think most women feel the way I do, that buying/trading a vehicle can be very intimidating. We dread dealing with pushy salespeople. But from the time I entered Glenn Toyota until I left, everyone was ver a vehicle can be very intimidating. We dread dealing with pushy salespeople. But from the time I entered Glenn Toyota until I left, everyone was very friendly. My sales person, Skeet Tuttle was very patient and made sure I saw everything available in the range and type I was interested in. Once I made my decision and picked out my RAV4, she went over the CARFAX and all the other details about it. When it came to pricing, they were very reasonable and it didn't take long to agree on a figure that I was happy and comfortable with. The Finance person, Dana Arnold was very thorough and made sure I understood all the paperwork before I signed. My overall experience in purchasing my new RAV4 was a very Good one. I never felt pressured or intimidated at all. I will recommend this Dealership to family and friends! and I love my RAV4. More

Report | Print

Great interpersonel skills along with knowledge about the vehicle plus no pressure to buy; and this was all before we talked about the great price I got! I LOVE my Lexus CT 200H*************** vehicle plus no pressure to buy; and this was all before we talked about the great price I got! I LOVE my Lexus CT 200H*************** More

Report | Print

For me it seemed that everyone I met was willing and able to do what was needed to make you feel welcome and to ensure you made a decision that was right for YOU. Not once did I feel like I had to make a pu to do what was needed to make you feel welcome and to ensure you made a decision that was right for YOU. Not once did I feel like I had to make a purchase that day in fact I felt encouraged to take my time, which allowed me to find the one car I fell in love with. Seriously how many times do you use the phrase "I'm just kicking tires." and one of the managers actually ENCOURAGES you to do just that, when he knew all you meant was looking around? More

Report | Print

Chase greeted us promptly. He was courteous and informative in answering all of our questions. Chase has a good sense of humor which made our vehicle purchasing experience enjoyable. Barry, the fl informative in answering all of our questions. Chase has a good sense of humor which made our vehicle purchasing experience enjoyable. Barry, the floor manager, and Dana, the finance manager, were also professional but fun to work with. More

Report | Print

Being Florida residents, we have done an awful lot of business with Toyota dealerships in Florida. However, when it comes to price, selection and customer service, Glenn Toyota is the only choice! We tr business with Toyota dealerships in Florida. However, when it comes to price, selection and customer service, Glenn Toyota is the only choice! We traveled over 800 miles to Glenn Toyota to trade our '09 Highlander in for a '13 Highlander. Was it worth it? Absolutely! - You should see for yourself! More

Report | Print

David Burnside, Dana Arnold and Eric Clark made this process so very easy for me to get my awesome car. My salesman, David Burnside, found the best car on the lot for me. I would highly recommend David process so very easy for me to get my awesome car. My salesman, David Burnside, found the best car on the lot for me. I would highly recommend David Burnside and this dealership to anyone that is looking for a great car buying experience. It is so great to be a part of the Toyota Family! More

Report | Print