Dane Duncan | Page 8

Unacceptable I arrived at the dealership at 9 am. I was told my service would take approximately 1 hour to complete. I was told that if more work was required and I arrived at the dealership at 9 am. I was told my service would take approximately 1 hour to complete. I was told that if more work was required and would take longer, they would let me know and I would come back the following week for a previously scheduled appointment and loaner car. No big deal. I can wait an hour. At 12 pm my car was still not ready. Honestly, I’m not even sure they had started on it. I asked for my car and left. This was the icing on a two week long disaster of a cake with the service department. Many unreturned phone calls regarding issues with my F Pace. I have 9 months left on my lease and had decided to purchase. Now, I will spend the next 9 months deciding on my new car and I can guarantee it won’t come from Bluff City. This product is too expensive to receive less than excellent customer service. More

by lindsey.baker44 Verified Customer Verified Customer

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Excellent all around Many changes over the past 15 years....all good. A pleasure get the work doe on time, top notch, as promised. Set a high bar. Many changes over the past 15 years....all good. A pleasure get the work doe on time, top notch, as promised. Set a high bar. More

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My first visit to Land Rover after I had spoken to Dane on several occasions. He was just as pleasant in person as he was over the phone. He went above and beyond to Land Rover after I had spoken to Dane on several occasions. He was just as pleasant in person as he was over the phone. He went above and beyond to make sure that he addressed my vehicle's needs and interests. More

by cwilson9156 Verified Customer Verified Customer

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excellent everything went great and the service was done excellent. i would definitely recommend this place to others.. fast service friendly and great customer everything went great and the service was done excellent. i would definitely recommend this place to others.. fast service friendly and great customer service..see you next time More

by MARLOUSPORTER Verified Customer Verified Customer

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I enjoyed the service from the beginning of buying my Land Rover Discovery to my first service and the technology technician experience was very knowledgeable Land Rover Discovery to my first service and the technology technician experience was very knowledgeable More

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Great customer service! I took my range rover in that had had a check engine light on for years, and Dane and his staff took the time to find all of the issues, and made eve I took my range rover in that had had a check engine light on for years, and Dane and his staff took the time to find all of the issues, and made every effort to save me money on repairs. Won't take my car anywhere else ever again! More

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Fast and Thorough Service I took my Discovery Sport in for an oil change. Dane took care of everything. Everyone was courteous to me. I had access to beverages and snacks as I I took my Discovery Sport in for an oil change. Dane took care of everything. Everyone was courteous to me. I had access to beverages and snacks as I waited. More

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Recall Maintenace Handled my recall with speed and excellent customer service. Placed me a rental that I needed in order not to interrupt my business responsibilities f Handled my recall with speed and excellent customer service. Placed me a rental that I needed in order not to interrupt my business responsibilities for the week. More

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Range Rover They were great to work with! Very happy with everything! Everyone was very nice and easy to work with! Dee and Mike made things go very smooth! They were great to work with! Very happy with everything! Everyone was very nice and easy to work with! Dee and Mike made things go very smooth! Grant was awesome too! He came to my house and explained how things worked in my truck! He also helped program my garage doors! Over all happy! More

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New tire I was disappointed in how long it took to put a new tire on. I was told they were busy but it would take a “little” while. That was an hour and a half I was disappointed in how long it took to put a new tire on. I was told they were busy but it would take a “little” while. That was an hour and a half. They came out and said they were bringing it around and then was told I had a bent rim. They would need to put me in a car. Then in a few minutes I was told it was ready. Every person I came In contact with couldn’t have been nicer. I just felt that was a long time to put a new tire on. More

by rlm41 Verified Customer Verified Customer

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