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Danette Pizzolato
329 Reviews
Dealership Experience
11 yrs, 5 mos
Industry Experience
11 yrs, 5 mos
329 Reviews
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329 Reviews of Danette Pizzolato
November 02, 2026
When I called for an appointment, the dealership took me in the next day at 8:30 AM. My 2019 Acadia was repaired the same day. They did ask for two days for repairs. Unfortunately, they must’ve had the part in the next day at 8:30 AM. My 2019 Acadia was repaired the same day. They did ask for two days for repairs. Unfortunately, they must’ve had the parts for repair. We were glad it was done the same day. More
by jackiebenoit777
Verified Customer
October 30, 2026
Always efficient and fast service Great communication and friendly Will definitely uses this dealership in the future and friendly Will definitely uses this dealership in the future More
by chrobert0
Other Employees Tagged: Kwanza Washington, Kimble Wright, Kaitlin Dauzat, Kyle Kennedy, Dwain Lefebre
October 27, 2026
Always Superior service at Crown. Top notch facility and a staff that is always there when you need them. Top notch facility and a staff that is always there when you need them. More
by DWAIN1030
Other Employees Tagged: Kwanza Washington, Kaitlin Dauzat, Dwain Lefebre
October 24, 2026
Good fast service in all the departments front office and PARTS. Vincent and others are a big help PARTS. Vincent and others are a big help More
by POPSLEON1
Other Employees Tagged: Kaitlin Dauzat, Josh McDonald, BJ Bordelon, Vince Verdin, Chris Bailey, Larry Snyder, David Seawright, Brett Melancon, Britni Clark
October 24, 2026
Everyone was so friendly and professional it was nice and clean tha service was fast clean tha service was fast More
by yoboyuptown3
Other Employees Tagged: Kwanza Washington, Kimble Wright, Kaitlin Dauzat, Kyle Kennedy, Dwain Lefebre
October 23, 2026
The team at Crown is courteous, timely and knowledgeable. I’m grateful for their work. I’m grateful for their work. More
by Melissab.hodgson
Other Employees Tagged: Kwanza Washington, Kimble Wright, Kaitlin Dauzat, Kyle Kennedy, Dwain Lefebre
October 21, 2026
I am extremely dissatisfied with my experience at Crown Dealership. I brought my vehicle in for serious safety concerns, including a Service Stability warning, check engine light, and dangerous jolting whe Dealership. I brought my vehicle in for serious safety concerns, including a Service Stability warning, check engine light, and dangerous jolting when accelerating into traffic. After keeping my vehicle for approximately three weeks, I was given multiple conflicting diagnoses. First, I was told the issue was the TCM. When that did not resolve the problem, I was told it was not the TCM after all. Later, I was told the issue involved wiring damage allegedly caused by squirrels. Despite these changing explanations, I was charged approximately $1,800 and assured my vehicle was repaired and safe to pick up. I was instructed to return my loaner immediately, only to discover that my vehicle was still experiencing the exact same dangerous issues. The jolting occurred immediately after pickup. I do not understand how a vehicle with unresolved safety concerns could have been approved for return to a customer. I repeatedly sent videos documenting these issues, only for my service representative to admit she had never even watched them. I was also promised that a shop foreman would accompany me on a test drive, which never happened. Additionally, I was told my vehicle would be cleaned and had been taken to Pelican Car Wash. Instead, it was returned visibly dirty, with a dirty wipe left inside. I also discovered a nail in my tire immediately after receiving the vehicle back. Now, after weeks without my vehicle and approximately $1,800 spent on repairs that did not resolve my original concerns, I am being told I cannot receive another loaner for two weeks. This leaves me responsible for additional Uber expenses or faced with driving a vehicle that I believe is unsafe. My biggest concern is the complete lack of accountability and attention to customer safety. I trusted this dealership to properly diagnose and repair my vehicle. Instead, I received conflicting information, inadequate communication, unfulfilled promises, and a vehicle that still exhibits the same potentially dangerous symptoms. If the issue was caused by squirrels or damaged wiring, why was the vehicle returned to me without ensuring that the repairs actually resolved the problem? What testing was performed before I was told it was safe to drive? Why were the videos documenting my concerns ignored? I am requesting that the Service Manager and General Manager personally review my case. I expect a proper diagnosis and repair, a review of the price I was charged, and a reasonable transportation solution while the vehicle is being repaired. I also believe reimbursement for transportation expenses should be considered given these circumstances. I should not have to pay for repairs that failed to resolve my original concerns, lose access to reliable transportation, and continue putting my safety at risk because the dealership returned my vehicle without correcting the problem. I am extremely disappointed that I have had to repeatedly advocate for myself over issues that should have been taken seriously from the beginning. I have videos and documentation supporting my experience. I am requesting immediate contact from upper management and a written plan to resolve this situation. Based on this experience, I cannot recommend this dealership or give a positive service rating. Customer safety, honesty, communication, and accountability should be priorities, and unfortunately, my experience has reflected none of those standards. More
by aaliahopp
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