Daniel Colon

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience. We're glad to hear our pre-sales service met your expectations, but we're truly sorry to learn that the post-sale experience has been frustrating. This isn’t the level of service we aim to provide, and we sincerely apologize for the delays and lack of communication. We understand how important timely follow-through is, especially when it comes to promised items like a second key. Your feedback has been shared with our team so we can address these issues internally and will work to ensure it’s resolved as quickly as possible. Thank you again for bringing this to our attention—we truly appreciate the opportunity to improve.

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for the great feedback and 5-star review Tony! We're glad to hear that our team was professional, helpful, and made your truck-buying experience a positive one. It was a pleasure helping you find the right fit, and we truly appreciate you choosing us. Enjoy your new truck, and don’t hesitate to reach out if you need anything!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for your wonderful review and for choosing us for your recent car purchase! We're so glad to hear that our team made the process smooth and quick, and that all your questions were answered. We truly appreciate your recommendation and hope you’re loving your new car! Don’t hesitate to reach out if you need anything in the future.

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for being such a loyal customer over the years and for the 5-star review! We truly appreciate your continued trust in us. We're glad you've always enjoyed the exceptional service we strive to provide. We also appreciate your honest feedback about the service center, and we’ll work on improving that area to ensure a more consistent experience for you in the future.

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the great feedback and 5-star review! We're so glad to hear that Aaron, Daniel, and Sophia took such good care of you! Congratulations on your third car with Route 18! We truly appreciate your loyalty and are always here to help with your future car needs. Enjoy your new ride!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience and for the 5-star review Christian! We're so glad Daniel C could step in and find a solution for you when others didn't. Congratulations on your new car, and we're thrilled we could help make it happen. If you need anything in the future, we're always here for you!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your feedback and 5-star review! We're so glad to hear that your experience with us was smooth and that we were able to answer all your questions. We appreciate your business and look forward to welcoming you back to Route 18 Jeep soon!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience and for the 5-star review! We are delighted that our team was able to exceed your expectations and make purchasing your new car a pleasant experience. Your satisfaction and return business is our greatest reward and we are here for you every step of your automotive journey.

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience and for the 5-star review. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!