Daniel Conger | Page 9

Excellent salesperson-Sylvia Brummitt I have purchased 5 vehicles from this dealership & Sylvia Brummitt assisted me in the process. She is professional, knowledgable & great follow up. Th I have purchased 5 vehicles from this dealership & Sylvia Brummitt assisted me in the process. She is professional, knowledgable & great follow up. Thank you Sylvia! More

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Did not send the Cancellation Form to my lender. Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day, I went in and asked to cancel car care ($1299) and road hazard ($337). They were very nice and had me sign a cancellation form that they would send to my lender (Southeast Toyota Finance) to be taken care of by them. I call my lender and they assured me that Arlington Toyota should be sending them the cancellation form and that the refund would be applied at the end of my loan. Fast forward to December 2018 and I'm rear-ended and my Prius is totaled out. I go through the insurance process and when I contact my lender, they tell me that Arlington Toyota never sent them anything about a cancellation of those two services (car care for $1299 and road hazard for $337). So I contact Arlington Toyota (over the phone since I live 3 hours away from them), and they at first tell me that a manager will give me a call back. Nothing. Then I call again and they give me an email to send a copy of my cancellation form so they can take care of it. Nothing. Call again, they tell me again that a manager will be in contact with me. Nothing. These guys sold me a car and once they were done profiting from me, they were effectively done with me. They've screwed me over by not scanning/emailing/faxing this one-pager to the lender like they were supposed to do and now they don't to fix their mistake. I would NEVER recommend them to ANYBODY. They LIED to me saying that would send my cancellation form. They LIED again when they said they would call me back. Now they're avoiding me and the responsibility they have to send this for to my lender. THEY have to be the ones to send it. I doubt anybody in their right mind would be okay being out $1636 on something they effectively returned and thus never used. And all they have to do and say is : "Yes, Miss Serrano, we got your email with the form and we have sent it to your lender. Here is confirmation from our part that this has in fact been sent to Southeast Toyota Finance." More

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Arlington Toyota Zack Zihal Zack Zihal was very helpful. Use him! He was so helpful my wife returned to use him again and purchase her vehicle. Stress free environment. Zack Zihal was very helpful. Use him! He was so helpful my wife returned to use him again and purchase her vehicle. Stress free environment. More

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Great experience My husband and I both worked with Zack Z to get two brand new vehicles, and he was beyond helpful! Would definitely recommend to others. My husband and I both worked with Zack Z to get two brand new vehicles, and he was beyond helpful! Would definitely recommend to others. More

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Amazing! I just want to give Charlie Dillard and the Arlington Toyota team a Big Thank you! I love my new car and will recommend everyone to this dealership I just want to give Charlie Dillard and the Arlington Toyota team a Big Thank you! I love my new car and will recommend everyone to this dealership for a amazing car buying experience! Thank You! More

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highly recommend Will Cooper. I highly recommend Will Cooper...we appreciate and we enjoyed our time at the dealership...if you want a great deal make sure you ask for Will!!! I highly recommend Will Cooper...we appreciate and we enjoyed our time at the dealership...if you want a great deal make sure you ask for Will!!! More

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we love our new sienna We worked with Will Cooper and our experience was awesome. He was very helpful and friendly. enjoyed working with Daniel Conger the finance manager al We worked with Will Cooper and our experience was awesome. He was very helpful and friendly. enjoyed working with Daniel Conger the finance manager also. More

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Outstanding Service From Sylvia Brummit I had the wonderful experience in dealing with Sylvia in purchasing my new Camary. She’s an outstanding professional that couldn’t have made my purcha I had the wonderful experience in dealing with Sylvia in purchasing my new Camary. She’s an outstanding professional that couldn’t have made my purchasing experience any easier. It was a pleasure dealing with her and the entire Arlington Toyota staff. I highly recommend in purchasing your next vehicle from Sylvia and Arlington Toyota. More

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A LOT OF PAPERWORK FRANCES IS A VERY NICE PERSON THAT HELPED ME A LOT. ALL OTHER WERE ONLY TRYING TO GET MORE MONEY FROM A RETIRED PERSON THAT DOES NOT MAKE MUCH MONEY. FRANCES IS A VERY NICE PERSON THAT HELPED ME A LOT. ALL OTHER WERE ONLY TRYING TO GET MORE MONEY FROM A RETIRED PERSON THAT DOES NOT MAKE MUCH MONEY. ANY WAY, I FOUND OUT ABOUT THE SCRATCH IN THE RIGHT SIDE OF THE CAR ONLY WHEN I GOT HOME. I WISH THAT THEY HAD TOLD ME ABOUT IT, BUT THEY DID NOT. ANY WAY, OVERALL WAS OK. More

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RAV4 jr Gil was extremely help in helping us pick the right car for us. Good follow up too. Courteous and friendly. Made buy a good experience instead of a aw Gil was extremely help in helping us pick the right car for us. Good follow up too. Courteous and friendly. Made buy a good experience instead of a awful one. More

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