Daniel Fitzgerald

Beware of the White Bear Subaru service department. Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to re Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to replace it for a cost of over $9,000 to us. They told us they didn't know when it would no longer function but gave us tips as to what to watch for. Shortly after that we found out elsewhere that Subaru had extended the warranty on the transmission and were obliged to replace it for free. We went back into the dealership with our new knowledge and they agreed to fix it. They didn't replace the transmission entirely, which was what they told us had to be done, but instead simply replaced the transfer clutch. That was covered by the extended warranty. We are shocked that the service person we worked with would try us to get us to pay over $9,000 out of our pocket when they were obliged to fix or replace the transmission for free. And he was comfortable letting us drive around with a faulty transmission, knowing that it could break down at any time. On top of that, he charged us for the initial diagnosis. I appealed to the manager and got that money back. We reported this incident to Subaru headquarters and got no satisfaction. We have since sold the car and will never buy another. Beware of the White Bear Subaru service department. More

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Professional service department and took the time to review future vehicle maintenance. Accommodated my needs to have a loaner Outback while my vehicle was in the shop +6 hours. Video of additional repa review future vehicle maintenance. Accommodated my needs to have a loaner Outback while my vehicle was in the shop +6 hours. Video of additional repairs from the technician was helpful. No complementary car-wash, but it was due to ongoing shop construction. More

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Everyone is very helpful and nice to work with Every time I go in there I go in there More

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Excellent Customer Service. Pleasant overall Experience. Great customer care. Quick easy convenient. great coffee thanks Alexander G took good care of me and displayed excelle Pleasant overall Experience. Great customer care. Quick easy convenient. great coffee thanks Alexander G took good care of me and displayed excellent communication skills throughout my visit. Attentive customer care by Alexander G. More

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As always, everybody was courteous and helpful. My Subaru was serviced quickly and I received a complementary car wash. My Subaru was serviced quickly and I received a complementary car wash. More

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Excellent service. I always know I will be taken care of well and that the service provided will be clearly explained. I always know I will be taken care of well and that the service provided will be clearly explained. More

by dhudles Verified Customer Verified Customer

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Always a great experience. Good communication and friendly . Easy to schedule service as well ,options given up front for service and discussed prior to work getting done. Th Good communication and friendly . Easy to schedule service as well ,options given up front for service and discussed prior to work getting done. Thank you so much More

by Kris Solheim Verified Customer Verified Customer

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The service center worked with us on a major repair. We got a car to use during that time. A very professional staff helping us all the way thru. We got a car to use during that time. A very professional staff helping us all the way thru. More

by sthamel Verified Customer Verified Customer

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friendly, professional staff. always go above and beyond providing exceptional quality customer service. Amazing!! They even changed/corrected the time on my clock. Something always go above and beyond providing exceptional quality customer service. Amazing!! They even changed/corrected the time on my clock. Something that I had tried numerous times without much luck. I just can't imagine buying a car from any other dealer or using another service department!! More

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Parts provided and work completed as promised. Am happy. For that reason gave 5-star ratings. Am happy. For that reason gave 5-star ratings. More

by KCIVERSON Verified Customer Verified Customer

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