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Daniel Herrera
Daniel Herrera at Old Orchard Nissan

Daniel Herrera | Page 8

Service Consultant

Old Orchard Nissan

5240 Golf Rd
Skokie, IL 60077

5.0
436 Reviews
5.0

436 Reviews

Write a Review

Dealership Experience

8 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

436 Reviews of Daniel Herrera

April 26, 2023

Dealership Rating
Employee Rating

The service was excellent did not have to wait to long specially for walk in Thank you More

by MJPACKAGING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Dewig , Jorge Blanco, Richard Hurtado, Mary Lyshik, Nelda Ward

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April 21, 2023

Dealership Rating
Employee Rating

This Martin Nissan dealership has extremely poor communication and customer service. I've contacted the dealership to speak to a manager for about a week and have not been successful. More

by knimietz0589
Service Communication
Recommend Dealer
No
Print
Apr 21, 2023

Old Orchard Nissan responded

Kim, I am sorry again for your experience. I did leave you a voice mail last weekend to discuss it with you; I checked and I do not have any messages from you. I will be back in the office tomorrow after 9am, what time can I call you? My Service Manager, Jorge Blanco is also available today until 5pm this afternoon. Thank you, Joe Zich, General Manager.

Apr 21, 2023

Old Orchard Nissan responded

Kim, I am so sorry that you feel we provided you with poor service and communication. We did provide you with a no cost courtesy rental so you would not be inconvenienced waiting while we diagnosed your car. We also gave the free of charge courtesy rental for the entire time her car was being worked on. Which no other Nissan dealer in the area offered after you stated you made phone calls to several of them. It was your 1st visit at Martin Nissan. Additionally, the repairs were completed a day early by 11:30am and you were notified at that time. We offered for your convenience to return the loaner later than 5 pm when we close the rental office, up to 8pm in the store or even to return it the following morning and had our rental office open 15 minutes early at 6:45am the next day so we could be available for your scheduling needs. I am so sorry we didn't meet your expectations. Maybe we can do better next time. - Thank you, Jorge Blanco, Service Manager`

April 20, 2023

Dealership Rating
Employee Rating

Very courteous and friendly always listen keenly and I am always satisfied with the work they do More

by BURKE4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Hurtado

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April 18, 2023

Dealership Rating
Employee Rating

Super nice people. We’re extremely helpful in the process. They helped me every step of the way. Would highly recommend! More

by jstancy3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Dranka, Julia Gertsman, Tom Pazienza, Malcohm Thurman

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April 11, 2023

Dealership Rating
Employee Rating

The service is great. The staff is friendly & professional and the service is pretty quick. More

by ALEX.CHUNGU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Dewig , Jorge Blanco, Richard Hurtado, Mary Lyshik, Nelda Ward

Print

April 11, 2023

Dealership Rating
Employee Rating

They are extraordinary, I always left my cars in Martin Nissan with close eyes. They are very professional and your area. Thanks More

by jatorres6h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

April 11, 2023

Dealership Rating
Employee Rating

Great service wonderful people and fast service I waited less then a hour nice waiting room More

by LMARTINEZ29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Dewig , Jorge Blanco, Richard Hurtado, Mary Lyshik, Nelda Ward

Print

April 09, 2023

Dealership Rating
Employee Rating

great customer service they worked on my vehicle right away it was ready and clean in short time while i was waiting in the nice clean dealership . thanks More

by mansour saed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Acosta, Tom Hoyland, Richard Hurtado, Malcohm Thurman

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April 08, 2023

Dealership Rating
Employee Rating

Mr. Daniel Herrera is very helpful and diligent with his work ethic. I was very satisfied on how he treated me in person. I am very satisfied. 100% good customer service. 5 Stars. More

by E López
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 08, 2023

E López responded

Mr. Daniel Herrera, HE IS THE BEST

April 08, 2023

Dealership Rating
Employee Rating

The people at martin nissan are amazing and very helpful and understanding I love this dealership More

by CRYSTALHARVEY066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Acosta, Julia Gertsman, Ashton Howe, Malcohm Thurman, Joe Zich

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