Today I left the dealership happy.
The EPC LIGHT would come on about every 100 miles, so I asked Dan the service mgr, and he said to bring it in when the light is on, but living 64 mi
The EPC LIGHT would come on about every 100 miles, so I asked Dan the service mgr, and he said to bring it in when the light is on, but living 64 miles away I couldn’t go that far, so I brought it in for a diagnostic. Dan said it was the fuel injector harness and was covered by warranty, but didn’t have the parts so I went back a week later and they fixed it in two hours. Hurrah.Great job guys!
VW Duluth rocks!
Dave
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by 1oma-opa
Service Price Transparency
Other Employees Tagged:
Noah Hessevick
Feb 25, 2026 -
Volkswagen of Duluth responded
Dave, we love a good “Hurrah!”
Thank you for the awesome review. We know intermittent warning lights can be frustrating, especially when you’re making the drive from 64 miles out. We’re glad Dan and the team were able to diagnose the EPC issue, get the parts in, and knock it out quickly under warranty.
That’s the goal: clear answers, efficient repairs, and a happy drive home.
VW Duluth appreciates you and we think you rock too.
Quality service, provided excellent diagnostics in a
timely manner, and they use a great method for showing you your entire diagnosis. Useful for people to see “in real time” via the video recordings th
timely manner, and they use a great method for showing you your entire diagnosis. Useful for people to see “in real time” via the video recordings their issues present and a description of solutions. Would recommend.
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by mr.nick.curtis111
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Aaron Mclain
Feb 09, 2026 -
Volkswagen of Duluth responded
Thank you for the fantastic feedback! We’re glad to hear you found the video diagnostics helpful and transparent, seeing things in real time really does make the process clearer and more confidence-boosting. We appreciate the recommendation and your trust in VW of Duluth. We’ll keep the quality (and the cameras) rolling!
Dan is always very helpful and so nice.
I really love the way they cleaned my windows this time!
I really love the way they cleaned my windows this time!
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by noblelittlebear
Verified Customer
Verified Customer
Service Price Transparency
Jan 31, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review! We’re so glad to hear Dan took great care of you and that the sparkling windows didn’t go unnoticed! It’s the little details that make the ride feel brand new again. We appreciate you choosing VW of Duluth and look forward to seeing you next time.
They are professional and polite to me.
I will always recommend the service dept to others.
I will always recommend the service dept to others.
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by JMKRABBE
Verified Customer
Verified Customer
Jan 28, 2026 -
Volkswagen of Duluth responded
Thank you for the 5-star review! We’re proud to hear our service team delivered a professional and polite experience. Your recommendation means a great deal to us, and we look forward to continuing to take great care of you and your vehicle.
Efficient and thorough.
Was in and out in a timely fashion. My advisor, Dan, kept me in the loop on time estimation and stuck to it. Got what I came for done, and after furt
Was in and out in a timely fashion. My advisor, Dan, kept me in the loop on time estimation and stuck to it. Got what I came for done, and after further inspection by the technician, found something else that should be been taken care of soon. They had the parts, and time, on hand and got it done then and there. To my surprise, it got rid of a vibration I’ve had for quite some time. Sweet. This is my first time servicing here, and will not hesitate to go back.
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by Taylor A.
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Forget his name who worked on my car that sent the video, but thank you.
Jan 20, 2026 -
Volkswagen of Duluth responded
Taylor, thank you for the 5-star shoutout and the detailed feedback.
We’re glad Dan and our service team delivered an efficient, transparent, and on-point experience. Getting everything done in one visit and knocking out that mystery vibration? That’s operational excellence in action.
We appreciate you trusting Volkswagen of Duluth for your first service visit, and we’re looking forward to seeing you back in the lane again. Safe driving and smooth rides ahead!
I was charged $185 to tell me I would have to spend
another $585 to replace a water drain line from the roof window. Not happy.
another $585 to replace a water drain line from the roof window. Not happy.
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by leppala
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2025 -
Volkswagen of Duluth responded
Thank you for sharing your feedback. We understand how unexpected diagnostic and repair costs can be frustrating, and we appreciate you taking the time to let us know about your experience. Our goal is always to provide clear information and value at every step of the service process, and we will take your comments into consideration as we continue to improve. Your input helps us do better, and we truly value it.
Got an appointment when we needed to.
Very good people to work with. Work done well and in a short time
Very good people to work with. Work done well and in a short time
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by RLDoble
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2025 -
Volkswagen of Duluth responded
Thanks for the shout-out! We're thrilled we could get you in when you needed and knock out the work quickly and cleanly. That’s the operational excellence we strive for on every visit.
Appreciate you choosing us and we’ll be ready to deliver again next time!
Daniel and the team at VW of Duluth always take great
care of me and my vehicle, which is why I continue to choose them to maintain my 2021 Tiguan as I have for the past 3 years. I wouldn't trust any oth
care of me and my vehicle, which is why I continue to choose them to maintain my 2021 Tiguan as I have for the past 3 years. I wouldn't trust any other dealer like I trust them, because I know they will go above and beyond for each and every visit.
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by jazz1674
Verified Customer
Verified Customer
Service Price Transparency
Nov 17, 2025 -
Volkswagen of Duluth responded
Thanks so much for the shout-out! Daniel and the whole crew will be fired up to hear this. We love being your go-to pit crew for your Tiguan, and we’re honored you’ve trusted us to keep it running strong these past three years.
We’ll keep bringing the above-and-beyond energy every time you roll in. Appreciate you big time!
Always clean and organized.
Dan is friendly and very helpful, answering all my questions and helping me plan for upcoming maintenance and repairs.
Dan is friendly and very helpful, answering all my questions and helping me plan for upcoming maintenance and repairs.
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by triciajleonard
Verified Customer
Verified Customer
Service Price Transparency
Nov 03, 2025 -
Volkswagen of Duluth responded
Thank you for your review! We’re happy to hear that Dan provided friendly, helpful service and kept you informed about your vehicle’s maintenance needs. We truly appreciate your kind words and look forward to seeing you again at Volkswagen of Duluth!
This was my second car bought from here, both have been a
good experience for me
good experience for me
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by iron_ranger20
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2025 -
Volkswagen of Duluth responded
Thank you for coming back to us for your second vehicle! We’re so glad both experiences have been positive, and we truly appreciate your continued trust in VW of Duluth. Enjoy your new ride!