Daniel Martinez

I have had issues with my 2023 Ionic 5 battery. After months of being told everything was ok with the battery I finally pushed the service department to escalate. In 2025 I purchased a new Ionic After months of being told everything was ok with the battery I finally pushed the service department to escalate. In 2025 I purchased a new Ionic 5 and it had no battery issues so I now new how a Ionic 5 battery should perform. The service department communicated with Hyundai and Hyundai told them to set up an appointment to make my car available and that Hyundai would send a tech to drive the car. When I went to set this up "Brandon" told me that their dealership would not set up this process. He insisted this was not something they do and that I would have to set up the process directly with Hyundai. (Hyundai of course told me that the dealership would set it up.) I told him he was wrong and that I wanted to speak to his boss. He said fine. His boss, Tim Bright, said he had listened to the conversation and that Brandon was right. One month later I sold the car back to hyundai and bought a new Ionic 5 at another Dealer. Mr. Bright lied to me and would not help. His service agent Brandon is young and still learning his job or he is incompetent. Do not support this service department. Ever since Allen sold the dealership to this new group called Laguna Niguel Hyundai the quality of people in this service department office has fallen. More

Report | Print

Worst customer service EVER. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright. More

Report | Print

I bought my 2019 Hyundai Santa Fe at this dealership and have had it serviced here as well.Danny Martinez has been my advisor. He greets me by name when I arrive and goes over all my concerns (which are few have had it serviced here as well.Danny Martinez has been my advisor. He greets me by name when I arrive and goes over all my concerns (which are few) to make sure everything is covered .Danny is professional,efficient with the paperwork,and excellent at closure. He makes sure a loaner is available for my use (if needed) and advises me by phone when my car is ready.It is no wonder why he is the senior service advisor.TOP NOTCH! More

Report | Print

Very good service. Had a disappointing visit at Laguna Hills Hyundai...really a joke. Visit to your agency a better experience. Daniel Martinez was my service advisor. Had a disappointing visit at Laguna Hills Hyundai...really a joke. Visit to your agency a better experience. Daniel Martinez was my service advisor. His team found a crack in my turbo, ordered a new one and said they would call me when it arrives, no charge, and washed my car. The only downside was that I wasnt offered a loaner. However, I found your lounge which was pleasant and had free bottled water. Overall, not a bad experience! More

Report | Print

The technician was patient and helpful even though he was very busy keeping the vehicles moving through the service process. I felt like they were doing a great job very busy keeping the vehicles moving through the service process. I felt like they were doing a great job More

Report | Print

Very professional. The facility is very clean and the staff very friendly. I’ve been coming there for four years now. staff very friendly. I’ve been coming there for four years now. More

Report | Print

This dealership is incompetent and technicians cannot be trusted. I brought my 2017 Hyundai Sonata in because it was burning oil, had a rattling noise and no power. I wanted an oil consumption test as it trusted. I brought my 2017 Hyundai Sonata in because it was burning oil, had a rattling noise and no power. I wanted an oil consumption test as it was burning oil every other week for a year. They put up on lift to seal it for testing, but said they found a crack in the oil pan and nothing could be started. They had no oil pans in stock until Dec 11th, more than a month away. They kept my car for 2 days to address my other concerns, they said they couldn't replicate what I was saying. Now I was on the hunt for an oil pan being very concerned about my engine, I asked what happens if I put in an aftermarket oil pan, will it void my warranty? I was told it would not by the service advisor. After I purchased an aftermarket oil pan I called to confirm that my warranty would still be ok, talked to Tim, Service Manager he said no but really wasn't sure. The service advisor gave my Hyundai's phone # to check for myself. To date still haven't heard from Hyundai. I picked up my car after the two days and assumed they would have checked the oil and the engine. My car ran completely out of oil from Wednesday night to Monday morning. Oil light blinking on and off as it did when I brought it in. I called and told them my car ran out of oil and they said its the leak in the oil pan. I questioned why they delivered car to me with no oil, they say they checked it. I found a OEM oil pan at Tuttle Click and took it in for service the next day. I was told there is no crack in my oil pan but now I need a new engine! I believe no service technician at Laguna Niguel even touched my car they just didn't want to deal with a customer that wasn't a "regular "customer, as put by the Service Manager, Tim! I was told I put cheap gas in that's why it rattles or Pings. I said I don't think they even checked oil and was told his service technicians have over 20 years of experience. I beg to differ, how do you see a crack that isn't there? Wasting precious time dealing with a dealership that just doesn't care, spending my time ordering an aftermarket oil pan and waiting for someone to answer my warranty question. In the mean time my cars engine was being damaged! If you are a Hyundai dealership you should be open to all customers regardless because you represent Hyundai and good customer service gets a loyal customer. I bought a car from this dealership when it was Allen Cadillac and had my first Hyundai Sonata serviced at Allen, they were great. The new ownership is killing their reputation. Thank you Tuttle Click for helping me and finding the issue immediately and taking good care of my needs. More

Report | Print

Excellent service! Efficient and friendly staff. Danny Martinez is the best!! Highly recommend for service. Martinez is the best!! Highly recommend for service. More

Report | Print