Tim Bright

Worst dealership service center I have ever had to work with. My car is a 2025 Elantra N. It had 5k miles on it when I brought it to this dealer for no heat from climate control. To start, I will proba with. My car is a 2025 Elantra N. It had 5k miles on it when I brought it to this dealer for no heat from climate control. To start, I will probaby regret to admit, I am infact a BMW Master Technician and have been a dealership employee for 18 years now. This car was purchased for my fiancé in hopes to be a reliable and fun car to drive that I don't have to ever work on! 3 visits later it was finally repaired correctly. 1st visit given car back and told all good. No heat still, not even intermittently. 2nd visit car sat for a week being diagnosed, then told part required was on back order. Picked up car with the knowledge it was not fixed yet. 3rd visit took 2 or 3 weeks, with backordered part not fixing the issue. In dealers defense I was told they were working alongside Hyundai corporate during the diagnosis. Recieved the car back with heat working great. However 48 hours after picking the car up it had to be towed back to the shop. They claimed the failure was unrelated. The heater core was replaced which is a complex job where wiring could easily be damaged or pinched. Told camshaft sensor, then crankshaft sensor, then potentially a harness.I have no proof, but I believe I was lied to. Car was eventually fixed after 2 to 3 weeks. Text communication system with advisor might as well not even exist. Ignored texts and voicemails consistently. During these multiple visits my steering wheel was damaged. I made them aware of it within 15 minutes of picking the car up. I was kind and told them I believed it happened there, due to car being essentially brand new and I felt the damage with my hand instantly. I was told it did not happen at the dealer, essentially calling me a liar and accusing me of damaging my own vehicle and blaming them. To top this all off a couple days after picking up I noticed rat footprints on the dash and droppings on the floor. Those were not there before I dropped off. For context as well, when I went to look at my car at the shop during repairs, the windows were down on the car (car on lift). The car was there for nearly 3 weeks, with I imagine windows down for the duration. I have given up on even approaching them for help because of the way I was treated with my steering wheel being damaged. It you read this far good for you. In closing, during my career I have returned vehicles to customers that I did not perform the repair correctly, diagnosed poorly, damaged interior panels, damaged exterior, everything you can think of learning to perfect my trade. Being honest, decent communication, and holding oneself accountable is all I really asked for from this dealer. More

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I have had issues with my 2023 Ionic 5 battery. After months of being told everything was ok with the battery I finally pushed the service department to escalate. In 2025 I purchased a new Ionic After months of being told everything was ok with the battery I finally pushed the service department to escalate. In 2025 I purchased a new Ionic 5 and it had no battery issues so I now new how a Ionic 5 battery should perform. The service department communicated with Hyundai and Hyundai told them to set up an appointment to make my car available and that Hyundai would send a tech to drive the car. When I went to set this up "Brandon" told me that their dealership would not set up this process. He insisted this was not something they do and that I would have to set up the process directly with Hyundai. (Hyundai of course told me that the dealership would set it up.) I told him he was wrong and that I wanted to speak to his boss. He said fine. His boss, Tim Bright, said he had listened to the conversation and that Brandon was right. One month later I sold the car back to hyundai and bought a new Ionic 5 at another Dealer. Mr. Bright lied to me and would not help. His service agent Brandon is young and still learning his job or he is incompetent. Do not support this service department. Ever since Allen sold the dealership to this new group called Laguna Niguel Hyundai the quality of people in this service department office has fallen. More

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Request for Resolution – Service Experience and Concerns Regarding Warranty and Communication *Read Yelp reviews* Dear Mr. Newton Lim, I hope this message finds you well. I’m reaching out in the ho Regarding Warranty and Communication *Read Yelp reviews* Dear Mr. Newton Lim, I hope this message finds you well. I’m reaching out in the hopes of resolving an unfortunate experience I’ve had with your dealership’s service department. I believe in giving you the opportunity to correct issues before escalating further with my close contacts at Hyundai corporate and beyond. I’m confident that you would want to be made aware of what has transpired. I recently brought my 2023 Hyundai Tucson—still under warranty—to your dealership for AC issues and other concerns. Unfortunately, the experience left me with unresolved problems and concerns that need your personal attention. 1. Concern Over Violation of California Privacy Law Your service representative, Brandon, recorded our phone conversation without informing me or receiving my consent. As you may know, California is a two-party consent state (California Penal Code § 632), and recording a confidential conversation without consent from all parties is prohibited. When I asked his manager, Mr. Tim Bright, about this, he said Brandon had obtained my consent, which is simply not accurate. I asked to review the recording if that were the case, but my request was denied. If you believe this was a misunderstanding, please clarify and resolve this appropriately. 2. Unresolved Warranty Repairs I’ve brought the vehicle in for service, but the AC issue—despite being covered under warranty—remains unrepaired. I was not informed in advance that no repairs had been made when I was called to pick up the car. Instead, I only discovered after returning home that none of the issues had been addressed, even though I had made them clear at drop-off. To accommodate the service visits, I incurred expenses for rental cars and Uber rides, thinking the problem would be resolved during that time. Unfortunately, the issue remains unresolved, and I am still without a working AC, which is particularly concerning with a baby in the car during the summer heat. 3. Refusal to Accept the Vehicle for Future Service Mr. Bright informed me that I would not be allowed to bring the vehicle back to your dealership, despite it being covered under Hyundai’s warranty. This came as a surprise, and I’m not sure it aligns with the spirit of Hyundai’s customer care or warranty policy. I’d like to believe your dealership would continue to support a customer under warranty and that this can be revisited. 4. Communication Gaps During Diagnosis Had a technician contacted me directly during the service appointment, I could have clarified the symptoms of the AC issue more precisely. Instead, I was told that if the issue couldn’t be quickly identified, the car would be returned the next day without resolution. I completely understand scheduling limitations, but I was hoping for a bit more collaboration to get the issue fully diagnosed. Additionally, I left voicemails for Brandon—both before and after the visit—and unfortunately, none of them were returned. This made the situation more difficult to navigate and contributed to the breakdown in communication. 5. Difficulty in Escalating and Obtaining Ownership Contact When I asked for your contact information in order to escalate my concerns respectfully, the request was declined. That’s why I’m reaching out now in this format—hoping to give you the opportunity to be aware of what happened and step in directly. What I’m Hoping For: Bring my vehicle back for proper diagnosis and repair of the AC issue. Reimbursement of rental and Uber expenses related to this ongoing problem. Clarification and, if necessary, resolution of the call recording matter. Reassurance that I can continue receiving warranty service through your dealership. More

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Worst customer service EVER. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright. I am kind blown away how they treat people. They do not value their customers. Listen to the negative reviews especially when it comes to Tim Bright. More

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Worst Service Department. They treat seniors and women horribly. Don't use them. Try another They treat seniors and women horribly. Don't use them. Try another More

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My teenage son brought his car in because it was revving while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying while switching gears. They said the problem is a crankshaft sensor issue. Cost to repair: about $800. After this is done, a tech calls him saying that now the car doesn't start because the batter is cleaning and needs a new battery cable for $400. Ok... It's weird since the car never had issues starting, but he trusts them. After both items are completed, the tech calls and says the car issue isn't fixed at all, and actually, it's a transmission issue! Cost to fix: about $4000. This is pure insanity! They completely misdiagnosed the actual issue, started throwing parts at the car, and kept wanting to "fix" something else that actually didn't fix anything. After talking to James Contreras who was the "service advisor" (who literally hung up on me as I was speaking) and the "manager" Timothy Bright (who didn't even apologize for his team's behavior and has the customer service skills of a rock), we got nowhere. There are several complaints against this location on the BBB website, and I understand why. We are filling a complaint as well for deceptive business practices and with Hyundai corporate. More

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I bought my 2019 Hyundai Santa Fe at this dealership and have had it serviced here as well.Danny Martinez has been my advisor. He greets me by name when I arrive and goes over all my concerns (which are few have had it serviced here as well.Danny Martinez has been my advisor. He greets me by name when I arrive and goes over all my concerns (which are few) to make sure everything is covered .Danny is professional,efficient with the paperwork,and excellent at closure. He makes sure a loaner is available for my use (if needed) and advises me by phone when my car is ready.It is no wonder why he is the senior service advisor.TOP NOTCH! More

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Tim Bright was very personable! He explained what services were needed and what to expect for my next service. He made my day! He offered to walk me to the waiting room and asked ab He explained what services were needed and what to expect for my next service. He made my day! He offered to walk me to the waiting room and asked about my day. More

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This dealership is incompetent and technicians cannot be trusted. I brought my 2017 Hyundai Sonata in because it was burning oil, had a rattling noise and no power. I wanted an oil consumption test as it trusted. I brought my 2017 Hyundai Sonata in because it was burning oil, had a rattling noise and no power. I wanted an oil consumption test as it was burning oil every other week for a year. They put up on lift to seal it for testing, but said they found a crack in the oil pan and nothing could be started. They had no oil pans in stock until Dec 11th, more than a month away. They kept my car for 2 days to address my other concerns, they said they couldn't replicate what I was saying. Now I was on the hunt for an oil pan being very concerned about my engine, I asked what happens if I put in an aftermarket oil pan, will it void my warranty? I was told it would not by the service advisor. After I purchased an aftermarket oil pan I called to confirm that my warranty would still be ok, talked to Tim, Service Manager he said no but really wasn't sure. The service advisor gave my Hyundai's phone # to check for myself. To date still haven't heard from Hyundai. I picked up my car after the two days and assumed they would have checked the oil and the engine. My car ran completely out of oil from Wednesday night to Monday morning. Oil light blinking on and off as it did when I brought it in. I called and told them my car ran out of oil and they said its the leak in the oil pan. I questioned why they delivered car to me with no oil, they say they checked it. I found a OEM oil pan at Tuttle Click and took it in for service the next day. I was told there is no crack in my oil pan but now I need a new engine! I believe no service technician at Laguna Niguel even touched my car they just didn't want to deal with a customer that wasn't a "regular "customer, as put by the Service Manager, Tim! I was told I put cheap gas in that's why it rattles or Pings. I said I don't think they even checked oil and was told his service technicians have over 20 years of experience. I beg to differ, how do you see a crack that isn't there? Wasting precious time dealing with a dealership that just doesn't care, spending my time ordering an aftermarket oil pan and waiting for someone to answer my warranty question. In the mean time my cars engine was being damaged! If you are a Hyundai dealership you should be open to all customers regardless because you represent Hyundai and good customer service gets a loyal customer. I bought a car from this dealership when it was Allen Cadillac and had my first Hyundai Sonata serviced at Allen, they were great. The new ownership is killing their reputation. Thank you Tuttle Click for helping me and finding the issue immediately and taking good care of my needs. More

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Love my Hyundai and the service on my recall visit! I will look forward to my next visit! Follow up service is very much appreciated. will look forward to my next visit! Follow up service is very much appreciated. More

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