Jose Valles

I have had issues with my 2023 Ionic 5 battery. After months of being told everything was ok with the battery I finally pushed the service department to escalate. In 2025 I purchased a new Ionic After months of being told everything was ok with the battery I finally pushed the service department to escalate. In 2025 I purchased a new Ionic 5 and it had no battery issues so I now new how a Ionic 5 battery should perform. The service department communicated with Hyundai and Hyundai told them to set up an appointment to make my car available and that Hyundai would send a tech to drive the car. When I went to set this up "Brandon" told me that their dealership would not set up this process. He insisted this was not something they do and that I would have to set up the process directly with Hyundai. (Hyundai of course told me that the dealership would set it up.) I told him he was wrong and that I wanted to speak to his boss. He said fine. His boss, Tim Bright, said he had listened to the conversation and that Brandon was right. One month later I sold the car back to hyundai and bought a new Ionic 5 at another Dealer. Mr. Bright lied to me and would not help. His service agent Brandon is young and still learning his job or he is incompetent. Do not support this service department. Ever since Allen sold the dealership to this new group called Laguna Niguel Hyundai the quality of people in this service department office has fallen. More

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A very busy service department. All service advisors were courteous, polite and attentive to clients. Jose Valles was my advisor. He kept me informed as to my service details, wh All service advisors were courteous, polite and attentive to clients. Jose Valles was my advisor. He kept me informed as to my service details, when my car would be ready and how much the service would cost. A great team of service advisors! More

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Jose Valles has been helping me for as long as I can remember! He has always been incredibly helpful and always makes sure that I am given a fair deal. My car went through the process of the lemon law remember! He has always been incredibly helpful and always makes sure that I am given a fair deal. My car went through the process of the lemon law, and he took care of making sure I got the help and service I needed to keep the car in spite of that. He has always gone above and beyond in making sure I got a fair deal. More

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Overpriced services I would strongly recommend that you get an estimate from another dealership before you get your vehicle serviced at Allen. What I was quoted for a maj I would strongly recommend that you get an estimate from another dealership before you get your vehicle serviced at Allen. What I was quoted for a major tuneup was several hundred dollars more than Tustin Hyundai. I was so stunned and upset because I had been using Allen for several months. That's a big gap. I will no longer take my vehicle to Allen. Consumers be ware! More

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Amazing I have gotten several cars from here and Blair Morrison has always treated me its respect and made the process of buying a car as stress free as possi I have gotten several cars from here and Blair Morrison has always treated me its respect and made the process of buying a car as stress free as possible. To me it wasn’t as much about the car as it is about the professionalism and quality of service from the sales to service department. They make you feel like family and even recognize you years later and ask how things are going. Even a simple oil change they try to go over and beyond. Now that’s great customer service. Thank Allen Hyundai. I look forward to my next new car with you. More

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Time to find another dealer. Service has gone down hill. We purchased one of our vehicles (Santa Fe) rom Allen Hyundai and had a great experience. We have a Hyundai Genesis as well that we purchased from an We purchased one of our vehicles (Santa Fe) rom Allen Hyundai and had a great experience. We have a Hyundai Genesis as well that we purchased from another dealer. We have serviced both cars here for the last 3 years. I have to say that the service experience just keeps getting worse and worse. We always end up having to take the car back because something wasn't done or something was done wrong. I know things happen but it's over and over and over. A recent issue was a 60K mile service and I have to take the car back because it's leaking brake fluid because after the brake service, things weren't tightened appropriately. It's just always something. It's too bad as I've given them the benefit of the doubt over and over hoping the experience will change. I think it's time to find another dealer to service our vehicles. Today was the last straw. After another issue and the dealer is not able to resolve it after having the car for the week, I was told I could come and pick up the car as they were going to wash it for me. I went to pick up the car, waited for them to bring it up. When they finally brought it up, do you think it was washed? Nope. DId I want to wait another 15 minutes for them to wash it? Nope. Time for another dealer... More

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Thank You John Clune you are the best! Thank you for going above and beyond. I know I can always count on you. I will definitely recommend Allen Hyundai to my f John Clune you are the best! Thank you for going above and beyond. I know I can always count on you. I will definitely recommend Allen Hyundai to my friends and family. More

by hrobles1503 Verified Customer Verified Customer

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POOR DMV PERSON IN MY BOOK You know Business is Business want a cust buys one every year? come back well Gerado dont answer calls nor calls back nor answers emails in wich I se You know Business is Business want a cust buys one every year? come back well Gerado dont answer calls nor calls back nor answers emails in wich I sent and sent me a letter saying call me anyquestions what a Joke in my Book to bad he cant be like rest your crew I will not give him a good recomendation to any my friends that come there. I deal with people who do me right and want me to come back and has time for me he dont seem to Dont want him sending me any more papers saying call or email any questions waste of time I dont jhave More

by Joanne 3333 Verified Customer Verified Customer

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Best salesman at this dealer ship we have bought 2 cars You have the best person he bends over to help we bought 2015 and a new 2017 I'd never ask for any else just a super person Lois Hancken You have the best person he bends over to help we bought 2015 and a new 2017 I'd never ask for any else just a super person Lois Hancken More

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Returning customer happy! Allen Hyundai is a great no pressure place to buy a car. Cris Baker is a super friendly sales guy and he knows his stuff! This is my second vehicle fr Allen Hyundai is a great no pressure place to buy a car. Cris Baker is a super friendly sales guy and he knows his stuff! This is my second vehicle from them and I am extremely happy! More

by lynne.higgins Verified Customer Verified Customer

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