Daniel Merrill

Had vehicle inspected, was told it passed, except needed tires. They said to just bring the car back, no appointment needed, after getting new tires, and they would put a sticker on. Soooo, I brought the tires. They said to just bring the car back, no appointment needed, after getting new tires, and they would put a sticker on. Soooo, I brought the car back, expecting someone to be qualified enough to verify that the tires were brand new, and apply the new inspection sticker. I waited an hour in their waiting area, got impatient, and went to check on the status of the “Walk-In, no appointment necessary” new tire confirmation for the new Inspection Sticker. There was my key, sitting on the desk, apparently waiting for me to magically surmise that it was ready. If you’re unable to verify that the tires are new without putting the vehicle on a lift, and there isn’t a dedicated lift, and technician, for said verification, then it only makes sense to require an appointment… Unless I’m the only one who dislikes waiting over an hour for a “Walk in verification” of brand new tires. Whoever made this policy should probably be transferred to a less responsible position, where they won’t negatively impact Customer Experience… That is if Customer satisfaction matters to you. This was completely unacceptable, and avoidable with proper foresight. I don’t recommend that you trust their “Walk in” appointment and demand an actual appointment so that you have a more realistic expectation of what your waiting time will be. Seriously pathetic. Update: Still haven’t heard back concerning this review, which speaks volumes about their “Customer Service”, but my wife just pointed out the damage done by their “Service Technician” when removing the old Inspection Sticker. Obviously I was too annoyed to notice after the extremely disappointing experience I had, but I’ll keep you updated on whether they make any attempt to resolve this issue. As things get more expensive these days, I encourage you to consider my own experience with Rowe Hyundai Auburn before agreeing to do business with them with your hard earned money. More

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He was awesome person very helpful we love him he is so nice very friendly it’s hard to find nice people today everyone there was very friendly and helpful I will recommend you guys to everyone I now to go nice very friendly it’s hard to find nice people today everyone there was very friendly and helpful I will recommend you guys to everyone I now to go there it’s a great place to buy a car we loved him and everyone there we love our jeep I’m so glad I found you I no it’s was far but it was worth every minute wish you all the best you were a 1000 percent the best if I ever need another car I will come se you guys thanks so More

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Best car buying experience EVER. My sales rep. Dan Merrill was amazing. Went above and beyond for me. I highly recommend them and/him for no hassle shopping, kind people and great My sales rep. Dan Merrill was amazing. Went above and beyond for me. I highly recommend them and/him for no hassle shopping, kind people and great prices. Padi Young More

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Schedule test drive 4 days in advance. No greeting when I entered showroom on Saturday morning. Found sales staff in group discussion. Daniel went to get car. Still had plastic on seats. to short test d I entered showroom on Saturday morning. Found sales staff in group discussion. Daniel went to get car. Still had plastic on seats. to short test drive. When I returned, Daniel said he had another customer and didn’t have time to give me a price. Promise email Monday.. It’s Monday, no email. No call. Rowe cancelled two test drive appointment before this. Maybe it’s a front for laundering money tor something because they aren’t interested in selling cars More

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Dan is top of the line. He is honest, genuine and cares about getting the customer a car that is realistic for their needs. I didn’t expect to leave with a car that day, but Dan made the process so seamles about getting the customer a car that is realistic for their needs. I didn’t expect to leave with a car that day, but Dan made the process so seamless, I am glad I did. Dan went above and beyond for my needs. I look forward to going back to Rowe for my next vehicle. More

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Dan Merrill is a very knowledgeable, helpful professional. He has been a great source of information about the vehicle my wife and I were seeking. He was instrumental in our decision to buy fr professional. He has been a great source of information about the vehicle my wife and I were seeking. He was instrumental in our decision to buy from Rowe Ford. He gives us great confidence going forward. More

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Dan was absolutely amazing. I had no idea what I was looking for when I went in. He was able to set me up with a car I absolutely love. I wouldn’t have even thought to try a Hyundai. He suggested it and looking for when I went in. He was able to set me up with a car I absolutely love. I wouldn’t have even thought to try a Hyundai. He suggested it and I fell in love with it. Dan was very easy to work with and made my first experience at a dealership very comfortable and not stressful at all. Thank you super much! More

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Made my visit easy peasey, unlike other dealerships i've been to. Straight to the point, no b.s.. Get to Rowe Ford and ask for Dan. Five stars. been to. Straight to the point, no b.s.. Get to Rowe Ford and ask for Dan. Five stars. More

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Lease renewal The individuals involved with the process (Daniel Merrill and Jim Robertson) were very accommodating and friendly. Daniel matched us with a great car The individuals involved with the process (Daniel Merrill and Jim Robertson) were very accommodating and friendly. Daniel matched us with a great car. Thank you. More

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Thank you Dan!! I love my brand new 2020 hyundai tucson! It was a pleasurable experience! GREAT customer service!!! I would definitely recommend Dan Merrill and Rowe ford! tucson! It was a pleasurable experience! GREAT customer service!!! I would definitely recommend Dan Merrill and Rowe ford! More

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