Doral Acura

Don't waste your time visiting to buy any used cars from Doral Acura. They list vehicles for one price online then once you get there that's when the adds happen 3000 reconditioning fee, high doc fees... re Doral Acura. They list vehicles for one price online then once you get there that's when the adds happen 3000 reconditioning fee, high doc fees... reconditioning fee is ridiculous since a 2023 vehicle with 8000 miles needs nothing but a oil change. No negotiating would budge on fees make me wonder if they try this at the Sales desk I can only imagine what they do at the Service desk. BUYER BEWARE More

BEWARE! Low Ball listing with bogus "Protection Pack" for $1998. I bought a 1 year old used vehicle with <10,500 miles and lots of factory stickers on it (i Low Ball listing with bogus "Protection Pack" for $1998. I bought a 1 year old used vehicle with <10,500 miles and lots of factory stickers on it (ie, a very new car) over phone/text/email from out of state. I had the vehicle inspected by a 3rd party at my expense and shipped to my at my expense. I agreed to the sale price on their website listing of $46,395. However, the purchase agreement they sent had this as the cash price but the "total selling price", which should have matched what I was quoted and what was listed on their website, was increased by $1998 for a "protection pack". I complained and they said the 'work' (allegedly a clear coat - for a 1 yo car??? - and lojack car recovery kit) was already completed and also includes "everything...we already did in service with the vehicle". But, there was already an $1199 "predelivery service charge", which actually makes sense for "everything...we already did in service with the vehicle". While I wasn't happy about it, it was still priced well and I'd get something for the added cost, and in my nationwide search for this vehicle, I didn't find many suitable options. So I agreed to it and requested information about the the protection pack, presumably including warranty and recovery information. We've since closed the deal and I've taken possession of the vehicle, but still haven't seen any info on the protection pack. My salesman has said a few times now that he'll send it but I've yet to see it. I believe they fraudulently inflated my purchase price once they were convinced I really wanted this vehicle. More

Top-Notch Service from Angela and Manuela: A Seamless Car Buying Experience! Angela was an absolute star! Not only was she as helpful as a Swiss Army knife with all the gadgets, but she also went above an Buying Experience! Angela was an absolute star! Not only was she as helpful as a Swiss Army knife with all the gadgets, but she also went above and beyond to ensure I drove off with my dream car. If car sales had an Olympics, Angela would be taking home the gold for customer satisfaction. Thanks, Angela, for making what could have been a tiresome process, a joyride from start to finish! And, Manuela, the finance manager, is a gem in a sea of paperwork and numbers. Her charm is as delightful as a surprise tax refund, and her personable nature makes you feel like you're chatting with a friend, not sealing a car deal. She somehow secured me a rate so good, I felt like I'd just been handed a secret VIP pass to money-saving land. Everything was explained with such clarity, it was like finance had suddenly become my favorite subject. Manuela's so fantastic, I've decided I'll only deal with her in the future. If anyone else tries to handle my finance, I'll just tell them, "Sorry, my financial heart belongs to Manuela – you're just not my type!" 💰😄" -Rob (2025 Integra A-Spec Tech) More

I bought a car from doral acura on may 25th 2024please do not go to theses people .they make you wait forever when we finally got to fiancé Manuel’s office we were asked how much we want our payments to be . not go to theses people .they make you wait forever when we finally got to fiancé Manuel’s office we were asked how much we want our payments to be .she said for this the payment would be then she asked something else said this would be the price we did not realize the put in 1500.00 Acura car maintains 1440.for Acura care for tire & wheel YOU HAVE 60 DAYS TO CANCEL .CALL ACURA CAR FOR MAINTANE FILL OUT THE PAPERWORK YOU WILL GET A CHECK FROM THEM NOW GETTING BACK THE 14400 THAT IS A LOT MORE HARD TO DO AS YOU HAVE TO GO THROUGH THE DEALERSHIP TO GET THAT BACK .every time you call to talk to a person guess what never no call back it is very very hard to get a person to pick up phone you can call first thing in morning just when they open we are extremlint busy leave name and number we will cal back to know avail it is like it is a joke to them More

They were very easy to work with and provided great customer service, especially Pedro Rodriguez who was extremely helpful and a pleasure to do business with. customer service, especially Pedro Rodriguez who was extremely helpful and a pleasure to do business with. More

I am firmly convinced that good behavior be rewarded and conversely bad behavior be noted so all may be aware. In this care if zero stars were an option.. it would be checked. This dealership has repeated conversely bad behavior be noted so all may be aware. In this care if zero stars were an option.. it would be checked. This dealership has repeatedly posted information on their website to generate traffic into their showroom - only to find out none of it is real. Then they follow up with a text confirming the vehicle you are interested in is on site.... again not real Each time generating a two - three hour commute... only to be told the website or text shouldn't be trusted. The sales staff suggests you to leave a deposit so you are the first to see the car upon its arrival. Eventually the car arrives and it is disclosed to you that they have raised the price of the car by $5000. only when final numbers are presented, noting at the "inflated cost" they are still losing money on the car - and will not honor their initial website price and very quickly offer a refund of your deposit. Slimey, manipulative and under-handed used car salesman are tactics are on full display at Doral Acura. Expect better and shop elsewhere for your own piece of mind. BUYER BEWARE!!! More

I am extremely unsatisfied with the customer service experience with Doral Acura. I purchased a vehicle two months ago, and initially, incorrect information was included in the original vehicle purchase experience with Doral Acura. I purchased a vehicle two months ago, and initially, incorrect information was included in the original vehicle purchase document, which took almost a month and countless reminders to take care of. then the vehicle came in with a broken LoJack, which, to start with, should not have been the case I, as a customer, had to face, but even after the replacement of the locjack, it remains disconnected and is an issue that remains unresolved, and I am tired of contacting the sales team as well as the manager who assisted with the purchase. My calls, reminders, and messages are going nowhere. This has been a terrible experience, and I am forced to leave a negative review of my experience. Please stay away from this dealership!!! More

Hi. .Raul letting u guys know that the salesman from ACURA Doral ANDY..is an impeccably talented man ..l felt overwhelmed cause.of my past experience..n t .Raul letting u guys know that the salesman from ACURA Doral ANDY..is an impeccably talented man ..l felt overwhelmed cause.of my past experience..n this gentleman just took me to should a comfortable level n took his time to take me step by step so I had no questions unanswered...now that's quality..wonderful..thanks again...I left with a car that suited me economically...n comfortable...how can I not be overwhelmed he put me in car...n priced..to my needs ..blessings for this gentleman I could be writing forever.. More

Andy was a great salesman very kind and knowledgeable. Quick to make a good deal and work with me on the car. Really great guy to work with. Highly recommended. Quick to make a good deal and work with me on the car. Really great guy to work with. Highly recommended. More

Andy great person , great job , 10 points helpful. Nice deal , i recommend,he treated me very well. Nice deal , i recommend,he treated me very well. More