I have owned Mercedes-Benz vehicles for 20 years, and
this was by far the worst purchase experience I have ever had with the brand. The lack of communication, follow-up, initiative, and basic customer ca
this was by far the worst purchase experience I have ever had with the brand. The lack of communication, follow-up, initiative, and basic customer care was unacceptable and completely inconsistent with what I associate with Mercedes-Benz. Even as my vehicle was being shipped, I had to repeatedly request basic things such as photos and video, which I still have not received. The only reason this dealership retained my business is because I was already loyal to the Mercedes-Benz brand. Had this been my introduction to Mercedes-Benz, this experience would have ensured that I never became a customer. My loyalty to the brand sold this vehicle—not the service I received from this dealership.
More
by DRBRIAHOOSIER
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Morisato
Aug 24, 2026 -
Mercedes-Benz of Beaverton responded
Thank you for your review. We're sorry to hear that your purchase experience did not meet the level of service you expected. We would appreciate the opportunity to learn more about your concerns and work toward restoring your confidence in our dealership.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Easy going.
No pressure. Very pleasant. It was refreshing to buy a car from this very professional, clean, easy-going dealership.
No pressure. Very pleasant. It was refreshing to buy a car from this very professional, clean, easy-going dealership.
More
by jmassey
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Morisato
Aug 18, 2026 -
Mercedes-Benz of Beaverton responded
We’re glad buying your Mazda CX-30 was refreshingly pressure-free. Hearing that you found our dealership professional and clean means a lot to our team.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
They made everything pretty easy from the test drive to
the purchase Jonte, Jacob and Mehdi were all great and personable without being pushy.
the purchase Jonte, Jacob and Mehdi were all great and personable without being pushy.
More
by KESSARAE
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Morisato
Aug 07, 2026 -
Mercedes-Benz of Beaverton responded
Your Lexus GX 460 is in great hands. We’re glad the process from test drive to purchase felt effortless, and that our team could offer personable, pressure-free guidance. Your kind words and five-star rating mean a lot to us.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
The dealership was very accommodating to our financing,
titling and shipping needs for our new G63.
titling and shipping needs for our new G63.
More
by JEFF.PUREENERGYSYSTEMS
Verified Customer
Verified Customer
Jun 20, 2026 -
Mercedes-Benz of Beaverton responded
We’re happy we could accommodate your financing, titling, and shipping needs for your new Mercedes-Benz AMG G63. Thank you for the five-star rating.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Chincha was knowledgeable, professional and easy to work
with and made the transaction process as quick and simple as possible.
with and made the transaction process as quick and simple as possible.
More
by BROOKEMCGHEE285
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Morisato
May 16, 2026 -
Mercedes-Benz of Beaverton responded
Thank you for sharing your feedback on your recent purchase of a used Mercedes-Benz GLE 350. We’re pleased to hear that Daniel’s expertise and professional approach made the transaction efficient and straightforward. Congratulations on your new ride and enjoy every mile ahead.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
It was a pleasure working with everyone at Mercedes of
Beaverton and I look forward to working with them again!
Beaverton and I look forward to working with them again!
More
by TRACIRJACOBS
Verified Customer
Verified Customer
May 22, 2025 -
Mercedes-Benz of Beaverton responded
Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Thanks for everything Cameron, you were great!
The process was straightforward and you made sure all our concerns were addressed.
The process was straightforward and you made sure all our concerns were addressed.
More
by DJL1985
Verified Customer
Verified Customer
Other Employees Tagged:
Cameron Basta
May 14, 2025 -
Mercedes-Benz of Beaverton responded
Thanks for sharing your thoughts about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Azoz was fantastic.
The entire experience was great. The finance person was great too. The dealership Was beautiful
The entire experience was great. The finance person was great too. The dealership Was beautiful
More
by R8Buyer
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Morisato
Apr 22, 2025 -
Mercedes-Benz of Beaverton responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Beaverton!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Norm Hunter is excellent and very professional and
helpful. Service advisor Andy is amazing and the rest of the service staff is excellent and very professionals.
helpful. Service advisor Andy is amazing and the rest of the service staff is excellent and very professionals.
More
by LACEY.L.BADGER & Kal Priris
Verified Customer
Verified Customer
Other Employees Tagged:
Norman Hunter
, Andy and Chris in Service. And My technician . Also Craig in service front is one of the best!
Apr 20, 2025 -
Mercedes-Benz of Beaverton responded
Thanks for your feedback on your recent visit to Mercedes-Benz of Beaverton. It's great to hear that we were able to assist you and that you had such a positive experience.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Everyone was wonderful I look forward to working with
your service team at mb Beaverton
your service team at mb Beaverton
More
by TDULLEY
Verified Customer
Verified Customer
Apr 12, 2025 -
Mercedes-Benz of Beaverton responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com