Daniel Murphy | Page 37

Daniel was awesome. He walked me through every step of the process for the brakes on my car He walked me through every step of the process for the brakes on my car More

by joeurban360 Verified Customer Verified Customer

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Very secure communications between not the owner of vehicle and service department. Dealership wouldn't let me inquire on MY vehicle as I am not the person on registration (mother is registered owner). vehicle and service department. Dealership wouldn't let me inquire on MY vehicle as I am not the person on registration (mother is registered owner). They did however release all information to my mother who is the registered owner but not me the person who set up the service appointment and is the person on the purchase/repair documents for the vehicle at the dealership. Overall no complaints for the service performed. Wish communication when I inquire about MY vehicle would be conveyed instead of ghosting me who is the customer. I was forced to bring an uninvolved party into the situation to have them receive information about the vehicle being serviced and completed. If it weren't for my parents getting involved I wouldn't have been informed my vehicle was finished with repairs and ready for pick up. More

by jenkens555 Verified Customer Verified Customer

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I do not like how impersonal the texting is should at least get one call. And then that’s why I ended up having to have more work done and leave the car longer but at least if you would’ve received a pho least get one call. And then that’s why I ended up having to have more work done and leave the car longer but at least if you would’ve received a phone call you would know what’s going on with the vehicle not saying it’s done then you get there and it’s not done because it needs extra parts. And at least have more than one guy to be able to call that’s not overwhelmed with how many vehicles he’s trying to take care of And I drive distance from Carmel New York all the way to Ramsey, New Jersey, which is ridiculous. There’s no minis near me otherwise Norwalk Connecticut the closest one so as I am with my business, I believe people should be thorough. And customer oriented on a more personal basis not just a text. More

by REDOAKTREESERVICE Verified Customer Verified Customer

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I’ve had a good experience with the service department here - Clear communication, good customer service, friendly and helpful here - Clear communication, good customer service, friendly and helpful More

by wagners96 Verified Customer Verified Customer

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Refreshingly pleasant experience. Would definitely bring my car there again and would recommend to others Would definitely bring my car there again and would recommend to others More

by JDRAKE4 Verified Customer Verified Customer

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Quick to assist me and get me out. Like detailed explanation on work that was done. Would like a heads up on how much will it take, what caused the problem, etc. Like detailed explanation on work that was done. Would like a heads up on how much will it take, what caused the problem, etc. More

by Upset Verified Customer Verified Customer

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I have nothing but good interactions with this dealership, from the purchase till the present. dealership, from the purchase till the present. More

by scottwillz Verified Customer Verified Customer

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Best service experience ever at Mini of Ramsey. Appointments are easily scheduled on line or by phone. Dan Murphy consistently has a pleasant greeting upon arrival, He is professional, kind and tho Appointments are easily scheduled on line or by phone. Dan Murphy consistently has a pleasant greeting upon arrival, He is professional, kind and thorough. Dan explains everything about the service visit. My car is always taken right on time and finished within the timeframe he indicates. I love the videos that are sent during the service to update me on the progress of the service being performed. Mini of Ramsey is unbelievably organized and everyone I have ever had the pleasure of meeting at this dealership is amazing. Over my long driving history of other brands of cars, I've always dreaded returning to the dealer for service because my experiences have always been less than pleasant; where my cars were not fixed properly and once the wrong car was returned to me. This is my first new Mini and Mini of Ramsey has completely changed my attitude. I love my Mini and I love Mini of Ramsey. I will never bring my Mini anywhere but there for service. All of the staff are terrific. Thank you to all at Mini of Ramsey for the great work you do to keep us Mini drivers safely on the road. You truly set the example for other car dealers to model their services after yours! :-) More

by THE1BLACKAT Verified Customer Verified Customer

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Jason is great, went in for a quick brake change, and no introduction needed, he just takes the keys and has me on my way, the entire dealership is amazing, ill stay with Mini forever with this great servic introduction needed, he just takes the keys and has me on my way, the entire dealership is amazing, ill stay with Mini forever with this great service More

by CHRIS@PEGASUSELECTRICCORP.COM Verified Customer Verified Customer

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Always a good painless experience Dan was a great service advisor, he took care of me, addressed all my needs send me a video of the car everything was a pleasure advisor, he took care of me, addressed all my needs send me a video of the car everything was a pleasure More

by CHRIS@PEGASUSELECTRICCORP.COM Verified Customer Verified Customer

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