Daniel Tellez | Page 3

ZERO STARS! BAD EXPERIENCE. BUYERS BEWARE. SCAM! Its been 9 Days since I purchased this Certified 2019 Ford Fusion with 30k miles. After two days of ownership I finally got an extended usb cable to Its been 9 Days since I purchased this Certified 2019 Ford Fusion with 30k miles. After two days of ownership I finally got an extended usb cable to charge my phone in car. To my surprise NONE of the USB PORTS are WORKED and this is Certified Vehicle! I even purchased 2 other varieties of charging cables with no luck. This concerned me so I started investigating further and noticed the Front Collision Alert was not working although it was set to high, if somebody crossed the road in front of me abruptly the thing would remain silent while in any other Fusions I test drove it worked very well and immediately. Then I noticed the car was throwing an Error that Front Camera isn’t available at the moment. I also noticed a very Jerky shift from 1st into 2nd gear and at times 2nd to third gear. So I decided to take it in after 3 days of owning it back to the dealers service department to address these concerns. Well the service department discovered that Usb hub was broken and needed replacing which they fixed. Surprise surprise as certified cars should have that stuff working from the get go. They were not able to Fix the jerkiness in gear shifts or the front camera from going out in high heat and said these were know issues they didn’t have fixes for at the moment. When I picked up the vehicle I noticed some new paint chips, dents, scratches that had not been there prior to dropping the car off. The paint only had a few chips on the roof but no scratches or chips on the sides of vehicle. I didn’t make a big deal of it although I am super picky about the paint looking clean, the car was pretty dusty so I decided to examine once more after I wash it. I parked the vehicle in my single car garage I only have access too and the car didn’t move until Tuesday 7/22 when I decided to give it a non-pressurized foam wash with top of the line car paint care products which I spent over $400 on. While washing the vehicle I noticed the Chenille Microfiber Wash Mitt would get stuck in some sections of body panels that had bigger than normal gaps in them. I noticed around the rear logo emblem on trunk, the bottom trunk piece holding the rear-view camera was flaring out and looked like clips holding held it no more. You could push it back into place to look straight but that wouldn’t hold as there was nothing to clamp onto in the rear. I noticed rear bumper driver side was loose and a slight touch would make it move quite far in which was not the case on other side. That same driver side rear bumper trim around the exhaust was not aligned with the body and the hooks were coming out from the rear bumper panel. When I opened the trunk (first time I did as vehicle is certified and usually any certified vehicle I had bought was in pristine condition) I noticed broken glass shards everywhere as well as no tools being present to change out the spare tire in case of Emergency. Again, keep in mind this is certified. What was even worse was the puddle of water underneath the spare tire. Felt the carpet cover on top and it was dry so my assumption was that the trunk is leaking from somewhere else which worried me that this vehicle might have been in a rear collision. On top of all of that during the gentle wash the rear fusion titanium emblem trim started falling off, letter by letter. I was in the middle of drying the car when it started happening so the first letter that fell off, fell in my cloth and it being so tiny I didn’t notice and continued wiping which caused some more scratches to the paint. After picking up the vehicle from service department interior of my car center dash console had a bunch of glue residue on quite a few spots. The gear shift was not properly aligned and there was a gap that will let in any dust dirt debris. The exterior had gained a new dent on driver’s front door underneath handle, a pain chip on drivers side passenger door and a few other scratches around the body that were not present before I brought the car in. To top it all off, once the car was clean, I noticed white paint splatter on the passenger side lower body going from the front tire across the doors and side moldings all the way to rear passenger tire. Paint is dry and could not be washed off without using excessive force to scratch it off. This was not present when I dropped off the vehicle to the service department and the evening that I picked it up it went straight to my garage which is 0.3 miles from the dealer so I assume something got spilled there or they ran through it over the course of the 6 miles when they test drove it. Definitely a disappointed, unhappy, stressed out customer at this point dealing with amateur hour xxxxxxxxx that could be avoided all together if Future Ford of Sacramento Madison Ave would get their xxxx together. Will keep you all updated on how the dealership handles this situation and what they will do to fix this problem and make me a happy and satisfied customer. More

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PLEASE Don't buy a car I there. They do a dealer markup. You can go anywhere else that doesn't do dealer mark up and say 5000 or more dollar. September 2019 I bought a car there. They called me up 9 days l You can go anywhere else that doesn't do dealer mark up and say 5000 or more dollar. September 2019 I bought a car there. They called me up 9 days later and told me my contract with no good to come back in and sign a different contract. I went in and they wanted to charge me 12% more interest rate. Told them to stick to car up there butt! seriously go anywhere else. They lie very much there. More

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I've taken all of my cars here They are always so nice and helpful. My car is ready usually before the time line given. Great prices on anything your vehicle may need. My last se They are always so nice and helpful. My car is ready usually before the time line given. Great prices on anything your vehicle may need. My last service was an oil change but I left in a new car! More

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