Danielle Brown
Danielle Brown at Bob Penkhus Volkswagen

Danielle Brown | Page 10

Volvo Service Advisor

Bob Penkhus Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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96 Reviews

Dealership Experience

3 yrs, 8 mos

Languages Spoken

English English

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96 Reviews

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96 Reviews of Danielle Brown

January 18, 2023

Dealership Rating
Employee Rating

The customer service rep had an attitude, which was not appreciated. I generally have awesome service at Bob Penkhus More

by VELMOSES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2023

Bob Penkhus Volkswagen responded

"Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615 "

January 17, 2023

Dealership Rating
Employee Rating

The staff was kind and knowledgeable. They were well versed in their products, processes, and services. More

by SMITHTL782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2023

Bob Penkhus Volkswagen responded

Thank you so much for your kind review!

January 09, 2023

Dealership Rating
Employee Rating

In the five years I've owned by Volvo XC-90, I have always received excellent service. My most recent experience this month was great as well and Danielle took great care of me and my vehicle. Would More

by DASHONE80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2023

Bob Penkhus Volkswagen responded

Thank you for the kind words! We're so glad you've always had an excellent experience with us!

January 07, 2023

Dealership Rating
Employee Rating

Easy check in and good communication from Danielle. I appreciate the video however it could be more stable On line scheduling did not work through the chat bit first couple of times I trust them w More

by Bill G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2023

Bob Penkhus Volkswagen responded

Bill, thank you so much for trusting us with your Volvo! We apologize that online scheduling was a hassle at first. We appreciate your feedback!

January 07, 2023

Dealership Rating
Employee Rating

The service was great. It was easy to schedule and they kept me updated through the service. They answered all my questions. More

by GWENDOLYN.RANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Andrew Cossman, Aaron Evans , Seth Confer, Brian Dorcey, Sean Heuertz, Chris Study

Jan 09, 2023

Bob Penkhus Volkswagen responded

Gwendolyn, we're happy to hear you enjoyed your service experience. Thank you for the review!

January 02, 2023

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Employee Rating

Everyone was great and helpful! Service was excellent and Chris was great. I knew my volvo was in great hands! More

by VCARUSO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Andrew Cossman, Aaron Evans , Seth Confer, Brian Dorcey, Sean Heuertz, Chris Study

Jan 02, 2023

Bob Penkhus Volkswagen responded

Thank you for your review! We're so glad you enjoyed your visit with Chris and the rest of the team!

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