Danielle Huizenga | Page 6

Prompt and courteous service rendered. The maintenance service crew was very respectful and knowledgeable about their jobs. I'll recommend your service to anyone. Great job done and a great Thank you. service crew was very respectful and knowledgeable about their jobs. I'll recommend your service to anyone. Great job done and a great Thank you. More

by smithwillie262 Verified Customer Verified Customer

Report | Print

Had a freak occurrence where random bolt broke AC condenser. Warranty wouldn't cover it, but Herlong worked with me to make it right. They also made sure I had a loaner while they took care of the jo condenser. Warranty wouldn't cover it, but Herlong worked with me to make it right. They also made sure I had a loaner while they took care of the job. Great work by the Herlong Team. More

by 3RHALE Verified Customer Verified Customer

Report | Print

Excellent work Yolanda was very helpful, friendly and kind. I would definitely bring my car to get maintenance service and I would recommend to my friends and Family...!! THANK YOU SO MUCH...!! kind. I would definitely bring my car to get maintenance service and I would recommend to my friends and Family...!! THANK YOU SO MUCH...!! More

by adilene76 Verified Customer Verified Customer

Report | Print

Through many challenges the staff perseverance helped to get a bad situation right. I was treated in a professional manner and all worked out in the end. get a bad situation right. I was treated in a professional manner and all worked out in the end. More

by LLBEAR23 Verified Customer Verified Customer

Report | Print

Service department is more interested in getting out of there than treating the customer as the customer. Not happy with the responses. I felt like I had done something wrong. there than treating the customer as the customer. Not happy with the responses. I felt like I had done something wrong. More

by DOUGSIDES Verified Customer Verified Customer

Report | Print

The Service Staff could not have been nicer and extremely helpful. My only issue is the amount of time it took to schedule the repair. helpful. My only issue is the amount of time it took to schedule the repair. More

by GHAGAN48 Verified Customer Verified Customer

Report | Print

The two gals at the service department desk were fantastic. They were courteous, professional, & very informative. As always, a very good experience from the entire team in the service section. Tha fantastic. They were courteous, professional, & very informative. As always, a very good experience from the entire team in the service section. Thank you More

by Tyson_56345 Verified Customer Verified Customer

Report | Print

Service was great and my vehicle was ready on time. I drove an hour here for my oil change and will continue to do so. Also everyone was very nice. drove an hour here for my oil change and will continue to do so. Also everyone was very nice. More

by tlh0 Verified Customer Verified Customer

Report | Print

In and out for a service. Took about and hour and I was on my way. Friendly people. Coffee in the waiting room was very good. Always a 5 star experience at Herlong Ford. on my way. Friendly people. Coffee in the waiting room was very good. Always a 5 star experience at Herlong Ford. More

by Joe Padggett Verified Customer Verified Customer

Report | Print

I bought a used 2017 Nissan Rogue from there in July. My husband was in a wheelchair and I needed something bigger than the car we had. The transmission went out in December and I took it back there because husband was in a wheelchair and I needed something bigger than the car we had. The transmission went out in December and I took it back there because the extended warranty stated that. My Rogue has been there since Dec. 30. First they said the workers were out with Covid, then they tried to get me to trade it. Then they said the warranty wouldn't cover the transmission. Finaly got warranty approved and they said feb 18th the transmission would be in the next day and I should get it back either the 24th or 25th. I drove by there this morning after I got off work my car was still sitting where it has been since December 30. I called to see if the transmission was in the parts man said yes it came in but service was busy on another line, they would call back i said no I would wait. He came back on the line and told me service said it was in the shop being fixed. I asked him how was that when I was sitting along the road looking at my vehicle in the back of the dealership. I guess I will be waiting another month. More

Report | Print