Danielle Morales | Page 12

The tech was great! Good service and attention to detail. I’m a big fan of Stivers! Good service and attention to detail. I’m a big fan of Stivers! More

by JEREMIAH.J.BURNS Verified Customer Verified Customer

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I had a great experience with staff and service after a not so great experience last July-October. The staff listened to my issues with the vehicle, and along with repairing a current recall went above and not so great experience last July-October. The staff listened to my issues with the vehicle, and along with repairing a current recall went above and beyond and repaired the issue with my car from the prior recall. Thank you for the follow through. I will be a Stivers ford customer from now on. More

by AHEBERT87 Verified Customer Verified Customer

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Quick and easy considering the amount of work done. Cassandra was with me every step of the way. Cassandra was with me every step of the way. More

by BUILDERMIKE2015 Verified Customer Verified Customer

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Quick, easy, and pleasant to work with The experience was quick and easy while all of the staff I encountered were pleasant to work with. quick and easy while all of the staff I encountered were pleasant to work with. More

by BTAYLOR27 Verified Customer Verified Customer

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It was wonderful Everyone was professional, courteous and made us feel like family. Great experience made us feel like family. Great experience More

by SHARONARNOLD Verified Customer Verified Customer

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Joshua made sure all of the issues with my truck were fixed and helped me get a rental when the repair took a long time. fixed and helped me get a rental when the repair took a long time. More

by ANDREWMACAN Verified Customer Verified Customer

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I had a wonderful experience and Bo handled the whole process with excellence. I would recommend Sticers to everyone process with excellence. I would recommend Sticers to everyone More

by RWOODLU91 Verified Customer Verified Customer

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Amazing service, they will always get my business, no matter what! Thanks Tristan and Rob! matter what! Thanks Tristan and Rob! More

by bcameron0 Verified Customer Verified Customer

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by BELLEWTO Verified Customer Verified Customer

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After having the generator replaced on my hybrid F-150 at Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly needed updates for every single module and that this would resolve the problem. That explanation is illogical. Software updates don’t just vanish. This points to a hardware or electrical issue, likely tied to the installation of the new generator. Despite explaining this for two days, I was still hit with an $800 bill to “update” modules that were fully up-to-date before the generator was replaced. Even the technician admitted he had never seen every module require updates at once. The only justification I received was, “Ford pushes out updates all the time, so get used to it.” Yes, Ford sends updates—but not to every module simultaneously. That’s common sense. The refusal to acknowledge fault and the reliance on weak excuses reflects poorly on Ford Stivers. After just three days and two short drives, every warning light is back on—and I’m back at the shop again. It’s no wonder there are never any loaner vehicles available: they can’t keep cars out of the service bay. This experience has shown me that Ford Stivers lacks both accountability and genuine customer care. More

by LANDIN.HENDERSON Verified Customer Verified Customer

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