Danielle Morales | Page 12

After having the generator replaced on my hybrid F-150 at Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly needed updates for every single module and that this would resolve the problem. That explanation is illogical. Software updates don’t just vanish. This points to a hardware or electrical issue, likely tied to the installation of the new generator. Despite explaining this for two days, I was still hit with an $800 bill to “update” modules that were fully up-to-date before the generator was replaced. Even the technician admitted he had never seen every module require updates at once. The only justification I received was, “Ford pushes out updates all the time, so get used to it.” Yes, Ford sends updates—but not to every module simultaneously. That’s common sense. The refusal to acknowledge fault and the reliance on weak excuses reflects poorly on Ford Stivers. After just three days and two short drives, every warning light is back on—and I’m back at the shop again. It’s no wonder there are never any loaner vehicles available: they can’t keep cars out of the service bay. This experience has shown me that Ford Stivers lacks both accountability and genuine customer care. More

by LANDIN.HENDERSON Verified Customer Verified Customer

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I took my 2016 Mustang in for a rear camera recall. The repair was made within the promised time and the staff there were very professional and friendly. The repair was made within the promised time and the staff there were very professional and friendly. More

by Thurston Hamby Verified Customer Verified Customer

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Ken was our sales person, not sure who Danielle is, Ken remembered me and so many things I told him on the phone before we came in the showroom. Cassandra, our service advisor, was awesome, called each mo remembered me and so many things I told him on the phone before we came in the showroom. Cassandra, our service advisor, was awesome, called each morning with an update, advised and connected us with the person who could help us. I would recommend her to anyone who is getting servic More

by DUANEBAKER1 Verified Customer Verified Customer

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The service was flawless, quick check in , fast efficient service, and I was back on the road quickly service, and I was back on the road quickly More

by PKYLE Verified Customer Verified Customer

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He was very responsive to my questions and went above and beyond to make sure I had everything I needed. beyond to make sure I had everything I needed. More

by BOOTHMICHELLE93 Verified Customer Verified Customer

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Blamed shake on brand new tires. Fixed a coolant leak on a hose which it didn’t come in for. Day after I got it back took it to another ford and they found thermostat and water pump Fixed a coolant leak on a hose which it didn’t come in for. Day after I got it back took it to another ford and they found thermostat and water pump leaking. Valve cover leaking. Steering shaft and ball joints bad and fixed the issue. More

by JENNINGS.OLIVIA1 Verified Customer Verified Customer

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Great service. Done in a very timely fashion. Technician was polite and had on a clean uniform which impressed me. Done in a very timely fashion. Technician was polite and had on a clean uniform which impressed me. More

by mcoody Verified Customer Verified Customer

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All the employees at Stivers are really nice. They always move fast to get you in and out. They always move fast to get you in and out. More

by JNF88 Verified Customer Verified Customer

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This dealership is buy far the best great service and team members and they have a great selection of great vehicles team members and they have a great selection of great vehicles More

by Tonioatkins_79 Verified Customer Verified Customer

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The incompetence within this company is unreal. My review would be too long to put in this short window. My review would be too long to put in this short window. More

by David Wilson Verified Customer Verified Customer

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