Danny Giannotti | Page 23

This was the best auto purchase experience I have ever had and I have bought at least 10 cars in my life. Kelly was a pleasure to work with--knowledgeable, friendly, honest. She even gave us a gift for had and I have bought at least 10 cars in my life. Kelly was a pleasure to work with--knowledgeable, friendly, honest. She even gave us a gift for purchasing the car from her, an extra special touch that goes a long way with a client. Our conversation with Danny served to confirm that this dealership is unique in our experience. He also was friendly, knowledgeable and honest. There seemed to be none of the sales manipulation that I have experienced so often in purchasing cars. Of course they are interested in selling me a car and we all know that, but they do it in a direct and respectful manner. They were also extraordinarily customer service oriented and negotiated generously and easily. I love that each customer is assigned a service person for repairs and upkeep that will work with them throughout the life of the car. I give them the highest rating possible! More

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Below are the details of my purchase of a 2010 Acura MDX from Acura Of Westchester. They have since contacted me to work out a settlement of the issues with the vehicle. I was impressed that they did make from Acura Of Westchester. They have since contacted me to work out a settlement of the issues with the vehicle. I was impressed that they did make a honest effort to come to a suitable agreement to fix the issues. I would have appreciated it much more if they would have showed this level of service from the beginning. I got estimates for the repairs that were needed and faxed them to Danny at Acura of Westchester and he had a check issued and sent to me to reimburse me for the expenses. My phone conversations went great when I decided to purchase a 2010 MDX. The sales person seemed very nice and helpful on the phone, he assured me the condition of the MDX for a used vehicle was "perfect". Called me back had me speak with the sales manager Danny who told me car was in excellent condition other that a few small dings in the hood that would be fixed there were no issues with this car. I was very clear with both them that I would have to travel 12 hours to see the car and purchase it and I did not want any surprises with the condition and price. I was very clear that I wanted the car to look as they claimed it was "perfect". Both guys seemed very helpful and upfront about the vehicle the condition and price on the phone. I am from out of state and had to drive 12 hours to pick up the car. The only day I could do this was on Richards day off but he said it was fine and would meet me at the dealership to do the deal. I arrived at Acura of Westchester a little early so Richard had to take a few minutes to bring to car around front for me, no problem for me. The 2010 black MDX looked great at a distance but a closer look is a big difference. Major issues were all four rims had deep scrapes and gouges, the hood still had noticeable dents, the side panels and had deep scratches and scrapes, a piece of the plastic strip on the roof was dented and lose, one running board dented and scraped, inside leather was stained, only had one head set for rear DVD, from plastic scraped and noticeable marks all over vehicle that looks like hail damage. The sales persons attitude changed from great guy to pushy rude and unreasonable sales person, speaking with Daniel was no better, after my 12 hour trip he said take it or leave it and was very unreasonable. Danial did finally agree to replace only one scraped rim. Being under pressure after driving 12 hours I had to make a deal and they knew this and were very rude about it. Danial and the sales person only provided one remote key and inflated the cost of a 2nd key, then claiming to give it at their cost which was actually the regular selling price. It got worse after getting home the antenna on the roof leaked and ruined the rear dome light; then there is noticeable water stains on the ceiling. It also appears when I asked Richard to clean off the leather he used black touch up paint on the leather as the vehicle smells of paint inside and stains have black streaks on them. Be ready to take your time and check the vehicle over well and do not let them rush you. More

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Kelly, Dannny and the manager were terrific in there attention to my needs. They took there time and came up with many options. I have bought my last 3 cars there and i get about 259k miles on average. attention to my needs. They took there time and came up with many options. I have bought my last 3 cars there and i get about 259k miles on average. Not bad. Kelly new her stuff and was very helpful I highly recommend the group. I thanks them Rich Meyers More

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The experience that I have had with Acura has been one that I always will remember as welcoming,as if I was family, that's how I was treated. Kenny Hick has gone above and beyond what General managers hav that I always will remember as welcoming,as if I was family, that's how I was treated. Kenny Hick has gone above and beyond what General managers have done, he makes suggestions, helps for a solution that is accomidating for you, as the customer, and makes it work. The confidence he maintains, is very comforting and relaxing, especially with my circumstances, of my husband passing. This was my second purchase, alone from this Dealership 4th transaction from 2005. This dealership over the past few years has been all about customer service and accomidating the customer,m whether a buyer or for a service visit. Liam Tully, the salesman that did all the paper work, for this lease. He was fantastic, no nonsense, all cut and dry working with my needs, patiently, and never forcing sales of one particular car. He respected my choices, went through the pros and cons of different cars, let me drive the cars, ask all the questions I needed and executed paper work quickly, had the car ready for pick up and signatures in 2 days. He truly was real, made me comfortable, gave me my space to think and decide, and time to go over options that worked for me, And most importantly he understood and laughted at my sense of humor about life & situations. I must add Danny Giannotti, worked with me in 2008 and he remembered all the details, of my particular situation and was superb back then, and today and was glad to see him as manager of sales, his personality is perfect, sincere, confident and empathetic. It was he who I spoke to first back in 2008, and his relating to my situation, very much like what he had experienced growing up, and he went to Kenny to find a way to help out my unusal situation. I thank all of them for that as it was a difficult time after my husband, and I must say ACURA of Larchmont, Kenny and Danny, in 2008 were the only two people that went above and beyond the realm of their positions to help me as a traumatized widow, when the rest of other businesses didn't care less, my situation, a young widow with 5 kids. They are exceptional people, and I'm very greatful for their compassion they showed me, letting me not lose faith in the society of today. Im More

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Extremely friendly people and helpful . They help us find what we really want/need and affortable. They had many options for us, we were able to pick and choose what we really want. Nice People. I w find what we really want/need and affortable. They had many options for us, we were able to pick and choose what we really want. Nice People. I would definetely recommended this dealer to everyone. More

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I recently leased my 3rd Acura and Brianna made yet another experience as smooth as possible. From the second I walked in she was attentive to everything I needed, she was knowledgeable and took the ti another experience as smooth as possible. From the second I walked in she was attentive to everything I needed, she was knowledgeable and took the time to make sure I was getting the best deal possible. She answered all my questions and showed professionalism and courtesy throughout the entire process. Every employee who works at Acura of Westchester is top notch and I would recommend them all. More

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These guys where the best trio I ever worked with and defiantly hope to continue are relationship in the near future. I buy alot.AAA++++ defiantly hope to continue are relationship in the near future. I buy alot.AAA++++ More

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Brianna & Danny were so kind and helpful!! It was such a dealing with them both!! Brianna was so knowledgeable and thorough from start to finish!! I am an Acura of Westchester customer for life becau such a dealing with them both!! Brianna was so knowledgeable and thorough from start to finish!! I am an Acura of Westchester customer for life because of them!! Thank you :-) More

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I brought a 2009 RDX and traded in a used car. I was in and out of there in a few hours. The pricing on RDX and trade was reasonable. But the service on phenomenal. I have dealt with Merecedes and Lexus d and out of there in a few hours. The pricing on RDX and trade was reasonable. But the service on phenomenal. I have dealt with Merecedes and Lexus dealers in the area before and Acura of Westchester by far was the best. More

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This was the best dealership experience I've had buying a car. Very easy, best prices without having to fight or go back and forth. Do yourself a favor and skip the other Acura dealerships and go so Frankie! car. Very easy, best prices without having to fight or go back and forth. Do yourself a favor and skip the other Acura dealerships and go so Frankie! Buying a car should be simple, at Acura of Westchester, it is. More

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