Danny Howard | Page 2

Mullinax Buick GMC responded

Thank you for the great review and positive words about Gary Cooper! We are so glad that you had a great experience and will be telling your friends!

Mullinax Buick GMC responded

We're so grateful for your enthusiastic recommendation! It's fantastic to know that our deals, transparency, and the trustworthiness of our team made such a positive impact on your experience. Thank you for sharing your thoughts, and we look forward to assisting you and your friends in the future!

Mullinax Buick GMC responded

Thank you for sharing your experience with Chance and our team! We're thrilled to hear about the helpful, patient, and professional service you received during your truck purchase. Your satisfaction is our top priority, and it's wonderful to know that Chance could make the process smooth and enjoyable for you. Enjoy your new GMC truck, and we're grateful for your recommendation!

Mullinax Buick GMC responded

John, we're thrilled to hear about your awesome experience with us. It's great that you found our service professional, knowledgeable, and helpful, especially with regard to the technology. Your shout-out to Jamal is much appreciated. Thank you for choosing us, and we're here for any future assistance you might need!

Mullinax Buick GMC responded

We're thrilled to hear that Chance and Shak made your car buying experience easy and pressure-free. Thank you for choosing us and for your appreciation. We're here for any further assistance you might need in the future!

Mullinax Buick GMC responded

It's wonderful to hear that Mr. Jackson went above and beyond to assist you in securing your 2023 SUV. We're thrilled that you're happy with your new vehicle and the service you received. Thank you for sharing your appreciation, and we're here to provide any further assistance you might need in the future!

Mullinax Buick GMC responded

Hello SUPERIOR4SERVICE, Thank you for taking the time to share your feedback. We genuinely appreciate your insights, as they help us identify areas for improvement. We are committed to providing excellent customer service, and your comments about the need for enhanced people skills training in certain management roles are duly noted. We understand the importance of making every customer feel valued and appreciated, and we sincerely apologize if you felt that wasn't the case during your recent interaction. Our aim is to create a positive and welcoming environment for all customers. Your feedback about the specific statement made is particularly valuable, and we will address this internally to ensure that our team communicates in a manner that fosters trust and appreciation. We agree that showing genuine Southern hospitality (especially since we are Southern ourselves) can go a long way, and we will make efforts to incorporate this warmth into our customer interactions. We are constantly working on improving our services, and your feedback serves as a valuable guide in this process. Please be assured that we take your concerns seriously, and steps will be taken to enhance our customer engagement strategies. If you have any further details or suggestions you'd like to share, please feel free to reach out to me directly. I value your business and appreciate the opportunity to address your concerns and would like to talk to you in person or over the phone, i would love to earn your business the right way. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Esteban Ramirez Mullinax Buick GMC/Mullinax Cadillac General Manager (334)851-5000 eramirez@mullinaxbuickgmc.com

Mullinax Buick GMC responded

Thank you for sharing your positive experience. We're thrilled to hear that our team provided a friendly, no-pressure environment and went the extra mile for your satisfaction. We're always here to make sure our customers have the best experience possible!

Mullinax Buick GMC responded

Thank you for your feedback. We're delighted to hear that you had a great experience, especially from a distance, and that our trade-in offer met your expectations. We're always here to assist and ensure a seamless process for our valued customers!

Mullinax Buick GMC responded

Thank you for sharing your experience. We're glad to hear that Gary, Freddy, and Danny went the extra mile to ensure a seamless and satisfactory process for you. Your trust and appreciation mean a lot to us, and we're here to assist you anytime in the future!