Danny Mendosa

Extremely disappointing experience, especially with how my family was treated after the sale. We purchased a Nissan Z after negotiating a deal of approximately $38,000 out the door. We originally intend my family was treated after the sale. We purchased a Nissan Z after negotiating a deal of approximately $38,000 out the door. We originally intended to pay for the vehicle, but the dealership encouraged us to use financing because we were told the dealership would receive money from the bank by financing the purchase. We agreed and put $2,000 down. Our understanding was that after the $2,000 down payment, approximately $36,000 would remain to be paid off, plus any applicable interest. When we later received the payoff information, we were shocked to see that approximately $38,000 was still owed. After reviewing the situation, I understand that there was a misunderstanding and that both sides could have handled parts of the transaction more carefully. We could have reviewed the paperwork more thoroughly before signing, and I am willing to acknowledge our responsibility for that. What turned this into such a terrible experience was how we were treated when we returned to the dealership asking for help. We were not demanding that the dealership accept all the blame. We wanted someone to sit down with us, acknowledge that there had clearly been confusion about the financing and down payment, explain exactly what happened, and try to work toward a reasonable solution. Instead, we felt that the staff became dismissive, disrespectful, and unwilling to seriously work with us. What upset me most was seeing how my mom was treated. She is 65 years old, taking care of two kids while her husband is currently in another country, and dealing with a purchase this large is already stressful. She came back to the dealership trying to understand what happened and find a solution. Regardless of who made what mistake, I believe a customer who just purchased a vehicle deserves to be spoken to respectfully and treated with patience. The saddest part is that I genuinely loved the car. I was extremely excited about purchasing the Z, and this should have been a great experience for our family. Even if the dealership ultimately could not give us exactly the resolution we wanted, this situation could have been handled professionally and respectfully. Instead, the attitude we experienced afterward completely changed how we felt about the purchase and the dealership. My advice to anyone considering buying a vehicle here is to carefully verify every number yourself and get every important promise or explanation in writing before signing anything. Check the out-the-door price, down payment, amount financed, APR, finance charge, optional products, and total of payments. Do not assume that a verbal explanation of the financing will necessarily match your understanding of the final paperwork. Mistakes and misunderstandings can happen during a complicated transaction. What matters is how a business treats its customers when something goes wrong. Unfortunately, based on our experience, we were extremely disappointed with how this dealership chose to handle ours. More

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