Danny Roque

Incompetent from top to bottom, worst service department I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue was corrected at 1/10th the price. I brought in my 2014 R8 convertible with a top that wouldn't operate at 17k miles. I clearly described per the owners manual I had locked the top up with 2 vehicle provided plastic blocks bolted into the mechanism, and stored two open top trim mechanisms in the front trunk. After the first week, I was told there were parts missing, which turned out to be the trim above. I repeated my description. After two more weeks, I was given the repair price above. I was told without any documentation the entire roof mechanism had been tested, but the roof would not operate. Audi said the pump and valve block needed replacing, another month. I took the car to my independent mechanic. After a documented recheck of the components, he found the locking blocks were still in place. He removed them, cleared the code, and the top worked perfectly. The computer had become confused and shut down the roof because I flubbed the open/close switch back and forth while the battery was failing with low voltage. Battery replaced, issue resolved. Yep, Audi had never taken the locking blocks out. I explained this incredible failure in detail to the Service Adviser and demanded my money back. After another month, the Service Manager replied he understood my position, but still felt his department had earned the diagnostic fee. Now, I'm insulted. Dealerships get to charge big bucks because this is their vehicle and they are supposed to know what they are doing. This service department didn't know the car or it's emergency process, miscommunicated critical information multiple times, and issued a diagnosis that was dead wrong. Everyone makes mistakes. How far do they have to blow it to admit they failed to serve me? You have better options. More

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veru helpful, efficient and friendly. Even though I had a reservation, there was not a loaner car available making things difficult. Even though I had a reservation, there was not a loaner car available making things difficult. More

by RDKRETIRED Verified Customer Verified Customer

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Ok, Brittany was our service contact, very professional and friendly! Car was taken care of, video sent, that was awesome!!! and friendly! Car was taken care of, video sent, that was awesome!!! More

by WMBYRNE Verified Customer Verified Customer

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Amy was fantastic! Audi Marin is Fantastic! Audi on Demand was Fantastic! The 45 minutes it took to clear the check engine light after I picked up my car was Fantastic! Audi Marin is Fantastic! Audi on Demand was Fantastic! The 45 minutes it took to clear the check engine light after I picked up my car was Fantastic! Your tactics in guilting me into telling you how good you do your job are Fantastic! For an even more Fantastic review, consider offering financial incentives (so many dollars for each positive word included in the review). To be really Fantastic - you should drop these stupid reviews entirely. Unless they let you know otherwise, you can assume you did your job as expected and your customers are satisfied - rave reviews or not. More

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Excellent communication and service in a difficult situation. Amy has consistently performed this way. Thank you. situation. Amy has consistently performed this way. Thank you. More

by markbrown1 Verified Customer Verified Customer

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Friendly, professional and efficient service. Amy went beyond expectations in meeting my needs and making sure the car was completely finished. When I had a question after I arrived for pick up, Amy went beyond expectations in meeting my needs and making sure the car was completely finished. When I had a question after I arrived for pick up, she found the right person even though it was technically after hours. Thanks Amy!!! More

by LAURENLAMM3 Verified Customer Verified Customer

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