Danny Schafer | Page 5

Sid Dillon CDJR Fiat of Lincoln responded

Thank you for the feedback. We’re glad you found the process quick and efficient. We do our best to ensure every vehicle meets our standards, though we understand that expectations around detailing can vary. We appreciate you sharing your perspective and hope you enjoy your new vehicle.

Sid Dillon CDJR Fiat of Lincoln responded

Thank you for trusting us with service on your Jeep Compass and for the five-star rating. Knowing your Compass rides like new and that you found our service desk excellent means a lot to our team.

Sid Dillon CDJR Fiat of Lincoln responded

Thank you for sharing your experience, and we’re especially sorry that this visit left you feeling let down after being a longtime customer. Based on your description, it sounds like there was a miscommunication regarding whether the headlight repair would be covered. We apologize for that confusion. Headlights and the components involved in their replacement are generally not covered under a vehicle’s factory or extended warranty, so if you were told otherwise when you first asked, that information was incorrect. We understand why you would be frustrated after specifically asking about coverage multiple times. We also want to be clear that there was no intention to mislead you or waste your time. Once the vehicle was inspected and the actual repair and coverage requirements were determined, we provided you with the correct information and the cost of the repair. We value the many years you have trusted Sid Dillon and regret that this experience has left you feeling differently about us. We appreciate your feedback and will use it to help ensure our team is more careful and precise when communicating warranty coverage in the future.

Sid Dillon CDJR Fiat of Lincoln responded

Our team enjoyed helping you find a great deal on your new Jeep Grand Cherokee L. Knowing the buying process felt easy and low-pressure means a lot to us.

Sid Dillon CDJR Fiat of Lincoln responded

We’re glad the service on your Jeep Grand Cherokee L fit into your scheduled appointment slot and was completed quickly and accurately. Knowing you found the service prompt and accurate means a lot to our service team.

Sid Dillon CDJR Fiat of Lincoln responded

Hearing that your service today was both quick and thorough means a lot to our service department. We look forward to caring for your Jeep Grand Cherokee again.

Sid Dillon CDJR Fiat of Lincoln responded

Thank you for choosing Sid Dillon CDJR Fiat of Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Sid Dillon CDJR Fiat of Lincoln responded

Thank you for the kind words and five-star rating. We’re glad our service department could care for your Ram 1500, and hearing you consider us a great place for all your automotive needs means a lot to our team.

Sid Dillon CDJR Fiat of Lincoln responded

Your note about quick, timely service on your Ram 1500 highlights our service department’s commitment to efficiency. Hearing that working with us was a pleasure means a lot to our service department.

Sid Dillon CDJR Fiat of Lincoln responded

Hearing that our communication was thorough and the service on your Jeep Grand Cherokee L matched the price you expected means a lot to our service team. Danny is glad we met your expectations.