Danny Solozano | Page 20

Great service! I came in for an oil change on a Saturday and the mechanic found some major things that had to be addressed. I was given a loaner and my car was compl I came in for an oil change on a Saturday and the mechanic found some major things that had to be addressed. I was given a loaner and my car was completed early Monday morning which was done before the scheduled time. As always it was a truly a great experience and my car drives like it's brand new! Thank you for the great service. More

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The Meaning of Exceptional Service It was time for service on my new Q70L Infinity and I made my appointment two weeks in advance.Due to hurricane Matthew closing, service was a challen It was time for service on my new Q70L Infinity and I made my appointment two weeks in advance.Due to hurricane Matthew closing, service was a challenge. Danny Solorzano, our Service Consultant, ignored his lunch hour to assist; had the car ready in exactly the time promised; went beyond the call of duty to reprogram my garage door electronics; gave me valuable information on changes coming to the car's wireless communication system; and explained clearly all the service performed. Mr. Solorzano won the National Infinity Service Consultant award twice because he personifies the Schumacher service commitment to excellence. I have had luxury vehicles most of my life and some brands were a dud on service. We are a two Infinity couple now close to riding into the sunset--grateful to Mr. Solorzano and all who make Infinity of the Palm Beaches exceptional. Dr. Stoppe More

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Good communication Friendly service, good communication and follow through. Experience with enterprise loaner car was not great because it took a long time for both pick Friendly service, good communication and follow through. Experience with enterprise loaner car was not great because it took a long time for both pickup and drop off. More

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My vehicle was damaged during the service I highly recommend avoiding Infiniti of Palm Beaches Service department. When I got my car back from service, which took nearly 4 hours, I noticed scu I highly recommend avoiding Infiniti of Palm Beaches Service department. When I got my car back from service, which took nearly 4 hours, I noticed scuff marks on passenger side front and rear rims and an inch size dent in the rear bumper. My car was in showroom condition prior to the service. After 2 hours of additional waiting, one of the technicians at Infiniti of Palm Beaches was honest enough to admit, that he hit the curb on passenger side. Infiniti of Palm Beaches only agreed to pay for rear rim repairs. Regarding front rim, Service Advisor Danny Solorzano analyzed pictures he took prior to the service of my car and because there was a light reflection from the rim somehow similar to the damage, the front rim repair was denied. Although I don’t think the scuff marks were there before the service, I paid myself for the front rim repairs. On top of that my rear bumper dent repair was denied, even though the pictures Danny took prior to the service of my car don’t show any pre-existing dents. Even Danny initially agreed to fix my rear bumper dent, but then after speaking with Service Manager Robert Scheiner, I was told that this needs to be analyzed further and it was denied later on. Service Manager Robert Scheiner sent me an email that because I signed authorization of work document, Infiniti of Palm Beaches will not be participating in any expenses related to the damage of my vehicle. This is the worst service experience I have ever had. They treat customer as liars and with no respect. It is definitely not the ‘Schumacher family’. I will have to go to court to recover my loss. More

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Great service and staff! Great dealership service! Had a wonderful experience with Adam! Would recommend him and Infinity to all family and friends! Thank you again for everyt Great dealership service! Had a wonderful experience with Adam! Would recommend him and Infinity to all family and friends! Thank you again for everything! Great great great! More

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Great friendly service Danny in the service department is like going to see a friend rather than dealing with a service provider at a dealership. I know he will always be ho Danny in the service department is like going to see a friend rather than dealing with a service provider at a dealership. I know he will always be honest and get me a good deal on what needs to be done to my vehicle. More

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Q50 owner i have great service in this dealer ship that's why i keep coming back since 2006 plus i have the best staff i work with which is Danny i have great service in this dealer ship that's why i keep coming back since 2006 plus i have the best staff i work with which is Danny More

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