"Great Customer Service"
- New Tucson owner
We bought a new Tucson and had a great experience. Khal is an fantastic, responsive and really went out of his way to make us happy! I love the car and Napelton did a great job.
"Lacking integrity "
- Sad and Mad 😠
I was very disappointed that the integrity of Todd The Finance guy doesn’t exist. He told me that my bank required that I get gap insurance with my loan. When I insisted that it was optional he said well if you don’t Finance it you have to add it to the deposit. I called my bank and asked them, they said absolutely not. When I returned to Todd’s office and called him on this based on what my bank said, he denied ever saying that and refused to take it off my loan. When my paperwork was done he walked out of the office didn’t shake my hand or look me in the eyes. I gave back an extra copy of my contract with all of my information on it and he balled it up and put it in the regular trash. I took it out and he never even noticed. I called the Corporate Office to complain but they never called me back. Corporate shared the complaint with the general manager and he (Bobby Clifford) did agree to take it off and add another service for free. I feel robbed of the new car experience so needless to say I want nothing to do with this dealership. Buyer Beware!!!!!!!!!
Other Employees Tagged:
"The BEST Salesman I ever met!"
Weldon Streeter is a great salesman, he made our experience great. I recommend Weldon if you are on the market for automobile. Great Guy.
"Treated with Respect / Deal was Made"
I appreciate the work done by our salesman Cody, who answered all of our questions, and made sure we were able to get a deal made. I also appreciate Jimmy working with us, to get the right deal that worked for all of us.
"Case of missing car"
We had called about a car we had found on the internet at this dealership. We inquired by stock number to its availability and were told that it was available. Made an appointment to see , only to be told once there that the car was missing. Crazy as all that sounds, the car was found an hour later. After that all went smoothly. They were extremely apologetic and we left with the car and satisfied.
"Everyone was helpful "
- Rob J III
They were very friendly and knowledgeable. From the front end to the back end in service, everyone was on point. This is St Louis and Hazelwood's best kept secret !!!
Great,friendly, nice facility. Would recommend to family and friends. Very knowledgeable about the car and helpful with explaining all the options and how to work everything in the car. Just hope to remember it all!
"Outstanding great day at the dealership "
Chris is a great asset to the company and I will recommend this place to anyone who is looking for a great place to buy an automobile 🚙
Other Employees Tagged:
"Easy to deal with dealer."
This is the second Hyundai I have purchased from Napleton Hyundai in the last two months. They are professional people and easy to deal with. There was never any pressure by the salesman to buy. Gave me all the information I needed to make a decision.
"My experience with Napleton"
Friendly and cooperative. Good on price compared to other dealers. Prompt and efficient with good follow up on our recent phone call about the vehicle I was interested in.